How can I, as a seller, cancel an order 4 days after the purchase
regards
The same day than you would cancel 3 days after the purchase!
Is it paid? If not, did you or do you want to initiate an NPB?
Purchased on October 1st
Paid with PayPal on October 2nd
On October 3rd, a public holiday in Germany
Shipped on October 4th
Tracking information sent to buyer on October 4th
Link to tracking information sent to buyer on October 4th
On the same day, October 4 October 2025,S..... B....... reported a case to PayPal
stating that the order had not been received and the money would be withheld.
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
Now I would like to cancel the order on Bricklink as well.
How can I, as a seller, cancel an order 4 days after the purchase
regards
The same day than you would cancel 3 days after the purchase!
Is it paid? If not, did you or do you want to initiate an NPB?
Purchased on October 1st
Paid with PayPal on October 2nd
On October 3rd, a public holiday in Germany
Shipped on October 4th
Tracking information sent to buyer on October 4th
Link to tracking information sent to buyer on October 4th
On the same day, October 4 October 2025,S..... B....... reported a case to PayPal
stating that the order had not been received and the money would be withheld.
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
Now I would like to cancel the order on Bricklink as well.
shipping fron Germany to Italy in 1 day is not possible,i don´t know wwhat wrong
is with this buyer
How can I, as a seller, cancel an order 4 days after the purchase
regards
The same day than you would cancel 3 days after the purchase!
Is it paid? If not, did you or do you want to initiate an NPB?
Purchased on October 1st
Paid with PayPal on October 2nd
On October 3rd, a public holiday in Germany
Shipped on October 4th
Tracking information sent to buyer on October 4th
Link to tracking information sent to buyer on October 4th
On the same day, October 4 October 2025,S..... B....... reported a case to PayPal
stating that the order had not been received and the money would be withheld.
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
Now I would like to cancel the order on Bricklink as well.
1. Record the refund on BrickLink (assuming it was paid onsite)
2. Update the order's payment status to Not Yet Paid (you may have to change
the overall status first if it's still Shipped; change it to Ready)
3. OCR
4. Cancel
How can I, as a seller, cancel an order 4 days after the purchase
regards
The same day than you would cancel 3 days after the purchase!
Is it paid? If not, did you or do you want to initiate an NPB?
Purchased on October 1st
Paid with PayPal on October 2nd
On October 3rd, a public holiday in Germany
Shipped on October 4th
Tracking information sent to buyer on October 4th
Link to tracking information sent to buyer on October 4th
On the same day, October 4 October 2025,S..... B....... reported a case to PayPal
stating that the order had not been received and the money would be withheld.
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
Now I would like to cancel the order on Bricklink as well.
1. Record the refund on BrickLink (assuming it was paid onsite)
2. Update the order's payment status to Not Yet Paid (you may have to change
the overall status first if it's still Shipped; change it to Ready)
3. OCR
4. Cancel
by order Status i have this options
Paid
packed
shipped
completed
by refundmanager i have this Options
buyer and seller agrred to cancel order
seller cannot complete Transaction
item was missing or unsatisfactory
overcharged shipping
buyer Paid uncorrect amount
I think if you change order status to Packed you will have additional options.
by refundmanager i have this Options
buyer and seller agrred to cancel order
seller cannot complete Transaction
item was missing or unsatisfactory
overcharged shipping
buyer Paid uncorrect amount
which is best?
First seems fine since the buyer filed a PayPal claim.
I think if you change order status to Packed you will have additional options.
by refundmanager i have this Options
buyer and seller agrred to cancel order
seller cannot complete Transaction
item was missing or unsatisfactory
overcharged shipping
buyer Paid uncorrect amount
which is best?
First seems fine since the buyer filed a PayPal claim.
yes with packed is great and now i have status pending
now i can see cancel the order
wich reason is correct?
buyer did not pay for order
mutuel Agreement between buyer and seller to cancel
seller did not receive payment
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
That is very lucky you could stop the parcel after it was posted. The other thing
to do is stop list the buyer so they cannot do it to you again.
yes and y was happy
The delivery company picks up the parcels from the parcel shop from Monday to
Friday,
not on Saturday, and remains in the parcel shop over the weekend.
I picked them up right away when they opened on Monday.
Suspecting fraud, I quickly retrieved the order from the shipping company this
morning and refunded the money via PayPal.
That is very lucky you could stop the parcel after it was posted. The other thing
to do is stop list the buyer so they cannot do it to you again.
yes and y was happy
The delivery company picks up the parcels from the parcel shop from Monday to
Friday,
not on Saturday, and remains in the parcel shop over the weekend.
I picked them up right away when they opened on Monday.
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