Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
If it's the real problem, then you should (depend the amount if it's
not so much):
* tell who received they can keep it for free,
* tell the one who order what happened (link to your forum post?),
* if you don't have the items anymore tell them, refund and cancel,
* ask to BrickLink a REFUND of the total amount, or at least a credit in fees.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Roo
Paypal address is the same as the order - and the same as the person who contacted
me saying they never ordered anything its a real mystery.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Roo
Paypal address is the same as the order - and the same as the person who contacted
me saying they never ordered anything its a real mystery.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Roo
Paypal address is the same as the order - and the same as the person who contacted
me saying they never ordered anything its a real mystery.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Roo
Paypal address is the same as the order - and the same as the person who contacted
me saying they never ordered anything its a real mystery.
Then it's completely different, it's not a BrickLink bug but more a family
problem.
Someone's lying here, or is unaware of what happens.
I'm not 100% sure (not knowing all the details), but I would probably let
it be, as is.
Especially if it's not A LOT of money.
You've been paid, have shipped to the provided address?
You've done your job.
Anyone had an issue with customers account details getting mixed up on orders
?
I Just had a message from BL user asking why I sent them something.
The Order was placed in my store on a different account to theirs but with their
name and address.
They haven't ordered anything from me. But I shipped to the name and address
on the order.
So it looks like Bricklink have merged their account addresses incorrectly somehow
We are both totally confused. Where do I go from here ?
- what a mess.
Have you messaged the account that placed the order?
Could be a seller who was missing a part and used your store to send it to them.
Thanks, but I don't think this is the issue. I've sent a message to
the buyer, but no response as yet.
The person whose name and address was on the order knows absolutely nothing
about this and also cannot understand why his details are on someone else's
order.
At the moment it looks like yet another account merger / integration nightmare.
Obviously I've contacted Bricklink, but we all know what a dead end that
is.
Mad.
Did they pay with Paypal?
If so are the name and address completely different when you check the payment
on Paypal?
Roo
Paypal address is the same as the order - and the same as the person who contacted
me saying they never ordered anything its a real mystery.
Does the PayPal account also belong to the user who claimed not to have bought
anything (I think with IC, the address on the order in PayPal will simply be
that used on BL)?
Because if it does, it's not an account merge issue but a "someone is
using my BrickLink and PayPal accounts without my knowledge" issue.
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
USA, Colorado
