Discussion Forum: Thread 371810

 Author: Karl1c4 View Messages Posted By Karl1c4
 Posted: Aug 14, 2025 17:17
 Subject: Buyer improperly packaged, leading to damage
 Viewed: 141 times
 Topic: Problem Order
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Karl1c4 (15)

Location:  USA, Virginia
Member Since Contact Type Status
Aug 4, 2025 Contact Member Buyer
Buying Privileges - OK
So, the seller said he was going to package everything on a nearly $500 UCS set.
Package arrived damaged as the seller left a ton of room in the box for the set
to move around in. Set was listed in mint condition. After informing the seller
of the damage, they stated it was the fault of the UPS, not them. I took pictures
of the box as I went through opening it. Am I able to return the package and
get a refund?
 Author: popsicle View Messages Posted By popsicle
 Posted: Aug 14, 2025 18:15
 Subject: Re: Buyer improperly packaged, leading to damage
 Viewed: 69 times
 Topic: Problem Order
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popsicle (6773)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Problem Order, Karl1c4 writes:
  So, the seller said he was going to package everything on a nearly $500 UCS set.
Package arrived damaged as the seller left a ton of room in the box for the set
to move around in. Set was listed in mint condition. After informing the seller
of the damage, they stated it was the fault of the UPS, not them. I took pictures
of the box as I went through opening it. Am I able to return the package and
get a refund?

Whom to blame is the name of the game, has become more of
today's SOP.

If the packaging effort was truly lacking, file with PayPal. If the payment method
was other than PP or a credit card, what's left to you here is working it
out with the vendor.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Aug 14, 2025 20:35
 Subject: Re: Buyer improperly packaged, leading to damage
 Viewed: 58 times
 Topic: Problem Order
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peregrinator (1121)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, Karl1c4 writes:
  So, the seller said he was going to package everything on a nearly $500 UCS set.
Package arrived damaged as the seller left a ton of room in the box for the set
to move around in. Set was listed in mint condition. After informing the seller
of the damage, they stated it was the fault of the UPS, not them. I took pictures
of the box as I went through opening it. Am I able to return the package and
get a refund?

If you paid via PayPal, start a claim with them - but I think even if they find
in your favor you'll have to pay return shipping.

If you paid via Stripe then you'll have to start with your card or bank.