I'm being victim from a malicious seller, which actually have lots of negative
feedback. My bad I didn't pay attention to this before placing an order with
him.
This is a case of NSS, which I addressed with messages trying to solve a problem
and telling otherwise I'd have no other option than raize a NSS. To which
he answered with a NPB (lesson learnt...) and several unreasonable excuses (when
he answers, which most of the time he do not).
Order from Apr.8, paid on the same day of the invoice (Apr.9)
I've raised to case towards BrickLink customer support, which weird enough
they also do not even provide an answer.
Case Number: 09690440 raised on May.11, included proof of payment
Case Number: 09743559 raised on May.19, when I found I could ask the support
to remove the NPB.
I'm a BrickLink user over 18 years, with more than 1400 positive feedback
as a buyer. Neither neutral nor negative feedback all this time.
Unfortunately I paid this order via Bank Transfer. Was it paid with PayPal and
it was solved in a proper way long ago.
Above the issue with a fraudulent seller, my biggest disapointment goes towards
BL staff, for neither acting nor even answering with their feedback.
Never expected such bad customer handling!...
Currently the issued NPB has made two weeks, the order is Cancelled and the seller
might be laughing on me...
Does anyone have similar experiences, or do you have any recommendation to reach
Customer Support more effectively?
Does anyone receives answers from BrickLink support staff regarding their open
cases?
the bricklink helpdesk often takes 3ish weeks to respond, sometimes more, sometimes
less, i dont think any of the customer service workers frequent the forums so
i dont think there is to much that anyone else here can help with, unfortunately.
Does anyone have similar experiences, or do you have any recommendation to reach
Customer Support more effectively?
If you really want replies from forum members then no, I don't have a similar
experience. I wouldn't pay a stranger using bank transfer when there are
more appropriate payment methods available for online shopping, especially when
the seller has lots of negative feedback.
As for getting a response, contact once and wait. Don't keep updating in
case it bumps you down the list. A single NPB does not affect you so it is not
urgent and BL cannot do anything about your offsite payment anyway. You will
need to contact your bank or police.
I'm being victim from a malicious seller, which actually have lots of negative
feedback. My bad I didn't pay attention to this before placing an order with
him.
This is a case of NSS, which I addressed with messages trying to solve a problem
and telling otherwise I'd have no other option than raize a NSS. To which
he answered with a NPB (lesson learnt...) and several unreasonable excuses (when
he answers, which most of the time he do not).
Order from Apr.8, paid on the same day of the invoice (Apr.9)
I've raised to case towards BrickLink customer support, which weird enough
they also do not even provide an answer.
Case Number: 09690440 raised on May.11, included proof of payment
Case Number: 09743559 raised on May.19, when I found I could ask the support
to remove the NPB.
I'm a BrickLink user over 18 years, with more than 1400 positive feedback
as a buyer. Neither neutral nor negative feedback all this time.
Unfortunately I paid this order via Bank Transfer. Was it paid with PayPal and
it was solved in a proper way long ago.
Above the issue with a fraudulent seller, my biggest disapointment goes towards
BL staff, for neither acting nor even answering with their feedback.
Never expected such bad customer handling!...
Currently the issued NPB has made two weeks, the order is Cancelled and the seller
might be laughing on me...
I don't fully understand the story. The seller already opened and completed
the NPB alert while he still has your money but hasn't shipped the order,
right?
AFAIK you could have answered to the NPB providing the receipt of the bank transfer.
Does anyone have similar experiences, or do you have any recommendation to reach
Customer Support more effectively?
I answered the NPB and made available myself to send the proof of payment where
appropriate (which I sent anyway on a separate ticket I opened), but got no reaction
from BrickLink support.
Meanwhile after two weeks the case was "resolved" with a canceled order...
Even my feedback to the seller was "Removed by Administration" likely
because the order was Canceled...
It looks like the system is designed in the benefit of the infractor, that is
very well aware on how to handle the system...
I know this is not an immediate problem and I hope it never will, but this is
extremely unfair and after 1 month not even a single answer from BrickLink customer
support.
At the moment I forget the pieces, the money lost, just wanted to get the NPB
strike removed...
In Problem Order, rankster writes:
In Problem Order, HappyBRICKs writes:
Hello,
I'm being victim from a malicious seller, which actually have lots of negative
feedback. My bad I didn't pay attention to this before placing an order with
him.
This is a case of NSS, which I addressed with messages trying to solve a problem
and telling otherwise I'd have no other option than raize a NSS. To which
he answered with a NPB (lesson learnt...) and several unreasonable excuses (when
he answers, which most of the time he do not).
Order from Apr.8, paid on the same day of the invoice (Apr.9)
I've raised to case towards BrickLink customer support, which weird enough
they also do not even provide an answer.
Case Number: 09690440 raised on May.11, included proof of payment
Case Number: 09743559 raised on May.19, when I found I could ask the support
to remove the NPB.
I'm a BrickLink user over 18 years, with more than 1400 positive feedback
as a buyer. Neither neutral nor negative feedback all this time.
Unfortunately I paid this order via Bank Transfer. Was it paid with PayPal and
it was solved in a proper way long ago.
Above the issue with a fraudulent seller, my biggest disapointment goes towards
BL staff, for neither acting nor even answering with their feedback.
Never expected such bad customer handling!...
Currently the issued NPB has made two weeks, the order is Cancelled and the seller
might be laughing on me...
I don't fully understand the story. The seller already opened and completed
the NPB alert while he still has your money but hasn't shipped the order,
right?
AFAIK you could have answered to the NPB providing the receipt of the bank transfer.
Does anyone have similar experiences, or do you have any recommendation to reach
Customer Support more effectively?
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