Discussion Forum: Thread 369477

 Author: purpleheart7 View Messages Posted By purpleheart7
 Posted: May 3, 2025 07:08
 Subject: set 910039 chocolate factory
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 Topic: General
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purpleheart7 (350)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 2, 2018 Contact Member Buyer
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Hi. has anyone else had any breakages from this set? I have had at least four
parts break on me. They are all brown in colour. Should I inform Lego about this
issue?
 Author: Nicolasamico37 View Messages Posted By Nicolasamico37
 Posted: May 3, 2025 07:58
 Subject: Re: set 910039 chocolate factory
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Nicolasamico37 (1329)

Location:  France, Centre-Val de Loire
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Jul 3, 2010 Contact Member Seller
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Store: LAPINOU BRICKS
In General, purpleheart7 writes:
  Hi. has anyone else had any breakages from this set? I have had at least four
parts break on me. They are all brown in colour. Should I inform Lego about this
issue?

Hi,

Sorry to hear that
Are you sure this isn't chocolate parts ?

LEGO must be informed about that, quality is their mantra, they should do something
!

Nicolas
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: May 3, 2025 08:55
 Subject: Re: set 910039 chocolate factory
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ScubaSteve (208)

Location:  Canada, Alberta
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May 1, 2024 Contact Member Seller
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In General, purpleheart7 writes:
  Hi. has anyone else had any breakages from this set? I have had at least four
parts break on me. They are all brown in colour. Should I inform Lego about this
issue?

Let lego.com through the site with missing/broken parts they will replace those
parts without question. Takes 2-6 weeks depending where you are. UK should be
pretty quick.
 Author: Kevwar View Messages Posted By Kevwar
 Posted: May 5, 2025 03:34
 Subject: Re: set 910039 chocolate factory
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Kevwar (109)

Location:  USA, Illinois
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Feb 28, 2024 Contact Member Seller
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In General, purpleheart7 writes:
  Hi. has anyone else had any breakages from this set? I have had at least four
parts break on me. They are all brown in colour. Should I inform Lego about this
issue?


This is an interesting issue indeed! LEGO had a period of bricks made between
roughly 2012 - 2018 that were made with poor quality plastic. That issue has
long been fixed. BDP sets are "Made to order", with that set being made
only last year. Those pieces "shouldn't" have the bad plastics in
them.

Could you by chance take a picture of the underside of the pieces that are breaking?
Sometimes that could lead others to find issues in their pieces as well.

If this set has any dark red pieces, those were made with the same bad plastics.
I'd be careful with those too.
 Author: Letsplay View Messages Posted By Letsplay
 Posted: May 5, 2025 16:06
 Subject: Re: set 910039 chocolate factory
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Letsplay (80)

Location:  New Zealand, Canterbury
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Jul 22, 2012 Contact Member Buyer
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In General, purpleheart7 writes:
  Hi. has anyone else had any breakages from this set? I have had at least four
parts break on me. They are all brown in colour. Should I inform Lego about this
issue?

LEGO had issues with bricks becoming brittle and breaking a few years ago it
seemed it was due to the dye they used affecting the abs plastic with reddish
brown being the worst affected colour it was such a problem that the term Brittle
Brown was used to describe the issue. As mentioned above LEGO resolved that issue
by changing the formulation of the dye they used for manufacturing their reddish
brown bricks.

Hopefully the issue you are having is not a wide spread problem with that set
but let LEGO know about the issue they will replace the broken parts for you
at no charge and may want to look into why the parts have failed in such a new
set.