I've sold an item that was clearly marked as "edge broken" in the
item remarks - it's a ship's bow. To be sure that the buyer saw this,
I've done two things, within hours of the order being placed:
- sent a direct email with the photo of the breakage
- sent a reply to the order referencing the email
In both instances I've referenced the "edge broken" remark against
the item purchased. I've offered the buyer the ability to cancel the entire
order, have a refund on the "edge broken" item, or proceed with the entire
order in full.
How long do I wait for a response, and what should I do if I get no response?
I'm tempted to give 48 hours and then just send the item as ordered.
I'm sub 100 order, within my first 6 weeks, so I'm keen to do the "right
thing" here.
I've sold an item that was clearly marked as "edge broken" in the
item remarks - it's a ship's bow. To be sure that the buyer saw this,
I've done two things, within hours of the order being placed:
- sent a direct email with the photo of the breakage
- sent a reply to the order referencing the email
In both instances I've referenced the "edge broken" remark against
the item purchased. I've offered the buyer the ability to cancel the entire
order, have a refund on the "edge broken" item, or proceed with the entire
order in full.
How long do I wait for a response, and what should I do if I get no response?
I'm tempted to give 48 hours and then just send the item as ordered.
I'm sub 100 order, within my first 6 weeks, so I'm keen to do the "right
thing" here.
Many thanks for any guidance
'Hi, I've sent a picture to clarify the listed damage on this part.
Please let me know that you are happy to continue with the order. If I don't
hear within 48 hours I will assume that the part suits your needs and send the
order out'
Give them a time frame to respond and go from there. You have done all you can
at that point if they have seen a picture of the specific part they are recieving.
Give them a time frame to respond and go from there. You have done all you can
at that point if they have seen a picture of the specific part they are recieving.
Many thanks - it's obvious when pointed out to you!
I've sold an item that was clearly marked as "edge broken" in the
item remarks - it's a ship's bow. To be sure that the buyer saw this,
I've done two things, within hours of the order being placed:
- sent a direct email with the photo of the breakage
- sent a reply to the order referencing the email
In both instances I've referenced the "edge broken" remark against
the item purchased. I've offered the buyer the ability to cancel the entire
order, have a refund on the "edge broken" item, or proceed with the entire
order in full.
How long do I wait for a response, and what should I do if I get no response?
I'm tempted to give 48 hours and then just send the item as ordered.
I'm sub 100 order, within my first 6 weeks, so I'm keen to do the "right
thing" here.
Many thanks for any guidance
Martin
Honestly, since your account is newer as you state, I would just not list heavily
flawed parts. It will be a harder negative to absorb if they don't read.
personally if I don't get a response in 48 hours, I just ship.
Honestly, since your account is newer as you state, I would just not list heavily
flawed parts. It will be a harder negative to absorb if they don't read.
thankfully such feedback is very very rare. ive sold hundred(s) of heavily damaged
parts (with the damage described in the listing) and haven't had a single
bad feedback from it. I also never message buyers to confirm they have seen the
description and only several have ever messaged me when the order arrived, wondering
about the damage and once I pointed it out in the description, they were fine
with it.
I would avoid selling low-value damaged parts. Many buyers do not red the descriptions
and you could be setting yourself up for a refund and/or neutral/negative feedback.
Higher value damaged parts should be carefully described, with a photo included
in the listing.
In Help, AnyBrickCache writes:
I've sold an item that was clearly marked as "edge broken" in the
item remarks - it's a ship's bow. To be sure that the buyer saw this,
I've done two things, within hours of the order being placed:
- sent a direct email with the photo of the breakage
- sent a reply to the order referencing the email
In both instances I've referenced the "edge broken" remark against
the item purchased. I've offered the buyer the ability to cancel the entire
order, have a refund on the "edge broken" item, or proceed with the entire
order in full.
How long do I wait for a response, and what should I do if I get no response?
I'm tempted to give 48 hours and then just send the item as ordered.
I'm sub 100 order, within my first 6 weeks, so I'm keen to do the "right
thing" here.
United Kingdom, England
USA, Tennessee
Canada, Ontario