My store has been suspended from a nss even though we provided proof a couple
of weeks ago to bricklink that it arrived. (All of the items were added back
to my store too)
I have delivery proof and we didn't even get an answer from bricklink. This
is extremely disappointing.
I could suggest you review communication and your policy when parts are missing
or an order doesn't arrive?
It'd be far easier for you in the long run, and your buyers will appreciate
Apart this, and about now, you just have to wait for an help desk/admin to reply,
which could take a couple of weeks. While this please be patient and maybe think
at the above?
I could suggest you review communication and your policy when parts are missing
or an order doesn't arrive?
It'd be far easier for you in the long run, and your buyers will appreciate
Apart this, and about now, you just have to wait for an help desk/admin to reply,
which could take a couple of weeks. While this please be patient and maybe think
at the above?
2 of the nss were from years ago and apparently they just sit in accumulation.
We have had thousands of orders and a very small percentage of these leave negative
feedback. Unfortunately you can't please everyone. My terms are very fair
but I will not refund for something that I have shipped with delivery proof.
Also bricklink is my entire business and I have staff counting on it so please
could we just have helpful comments on here. As kicking people when they are
already down doesn't help.
I could suggest you review communication and your policy when parts are missing
or an order doesn't arrive?
It'd be far easier for you in the long run, and your buyers will appreciate
Apart this, and about now, you just have to wait for an help desk/admin to reply,
which could take a couple of weeks. While this please be patient and maybe think
at the above?
2 of the nss were from years ago and apparently they just sit in accumulation.
You could have refunded them.
We have had thousands of orders and a very small percentage of these leave negative
feedback. Unfortunately you can't please everyone. My terms are very fair
but I will not refund for something that I have shipped with delivery proof.
Which isn't legal anymore.
In Europe anyway, and many Countries, probably yours.
Insurance is for the sellers, not the buyers.
Please carefully check?
Also bricklink is my entire business and I have staff counting on it so please
could we just have helpful comments on here.
Maybe it's the most helpful comment I tried to give you: rethink your terms
and policies.
I could suggest you review communication and your policy when parts are missing
or an order doesn't arrive?
It'd be far easier for you in the long run, and your buyers will appreciate
Apart this, and about now, you just have to wait for an help desk/admin to reply,
which could take a couple of weeks. While this please be patient and maybe think
at the above?
2 of the nss were from years ago and apparently they just sit in accumulation.
You could have refunded them.
We have had thousands of orders and a very small percentage of these leave negative
feedback. Unfortunately you can't please everyone. My terms are very fair
but I will not refund for something that I have shipped with delivery proof.
Which isn't legal anymore.
In Europe anyway, and many Countries, probably yours.
Insurance is for the sellers, not the buyers.
Please carefully check?
Also bricklink is my entire business and I have staff counting on it so please
could we just have helpful comments on here.
Maybe it's the most helpful comment I tried to give you: rethink your terms
and policies.
Ok not going to refund when it has literally been delivered to the customers
house. Anyway if a bricklink admin could reply I would be extremely grateful
I could suggest you review communication and your policy when parts are missing
or an order doesn't arrive?
It'd be far easier for you in the long run, and your buyers will appreciate
Apart this, and about now, you just have to wait for an help desk/admin to reply,
which could take a couple of weeks. While this please be patient and maybe think
at the above?
2 of the nss were from years ago and apparently they just sit in accumulation.
You could have refunded them.
We have had thousands of orders and a very small percentage of these leave negative
feedback. Unfortunately you can't please everyone. My terms are very fair
but I will not refund for something that I have shipped with delivery proof.
Which isn't legal anymore.
In Europe anyway, and many Countries, probably yours.
Insurance is for the sellers, not the buyers.
Please carefully check?
Also bricklink is my entire business and I have staff counting on it so please
could we just have helpful comments on here.
Maybe it's the most helpful comment I tried to give you: rethink your terms
and policies.
Ok not going to refund when it has literally been delivered to the customers
house. Anyway if a bricklink admin could reply I would be extremely grateful
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
USA, New York