I received an NSS on a $5.00 order that the Buyer did receive. It turns out
that they put in an NSS because a 26 cent item was tan instead of pearl gold.
I never heard from the Buyer till the NSS showed in my store.
What do you think of something being set up in the Site that Buyers could not
submit a NSS until they have sent the Seller a message through BrickLink telling
them of the problem. It would also be nice if they gave you a couple of days
to respond.
In our case we found it around midnight and we responded right away. Had they
contacted us we would have sent the part out to them. But since they filed a
NSS according to the instruction if you mail the part out you need to have it
tracked and send the information on the report.
ther option is to refund the price of the part. The part was a blade and it
would have shipped for under a $1.00 if it didn't need tracking so we refunded
the money instead not wanting to spend almost $4.00 to ship the part. Mind you
if the part would not have shipped for under $1.00 (if we had it) we would have
sent it out to them anyway. But under the circumstances with them filling the
NSS we were not inclined to do so.
I guess in the long run, we are just as inconsiderate as they were.
I received an NSS on a $5.00 order that the Buyer did receive. It turns out
that they put in an NSS because a 26 cent item was tan instead of pearl gold.
I never heard from the Buyer till the NSS showed in my store.
What do you think of something being set up in the Site that Buyers could not
submit a NSS until they have sent the Seller a message through BrickLink telling
them of the problem. It would also be nice if they gave you a couple of days
to respond.
In our case we found it around midnight and we responded right away. Had they
contacted us we would have sent the part out to them. But since they filed a
NSS according to the instruction if you mail the part out you need to have it
tracked and send the information on the report.
ther option is to refund the price of the part. The part was a blade and it
would have shipped for under a $1.00 if it didn't need tracking so we refunded
the money instead not wanting to spend almost $4.00 to ship the part. Mind you
if the part would not have shipped for under $1.00 (if we had it) we would have
sent it out to them anyway. But under the circumstances with them filling the
NSS we were not inclined to do so.
I guess in the long run, we are just as inconsiderate as they were.
The o
In the technical definition, an nss can be filed if an order is incomplete aswell
as not arrived
So technically speaking the buyer followed procedure, however I 100% agree with
you, before someone escalates a case to a NSS or such they should be required
to send a message and then wait like 72 business hours or such before then filing
it.
On a side note, you mentioned shipping the part for under $1 however by the sounds
of it, it’s a non fabric/paper part and from what I understand envelopes in the
USA shipped like that are machine processed which in many cases will destroy
the brick
USA, Pennsylvania
Canada, Ontario