I've just received an NSS from a customer (first one in all these years!)
and I would welcome a bit of advice.
I sent an order and the customer contacted me after a week to say it hadn't
arrived. I told him the same day (Thursday) if he could wait until after the
weekend and if he hadn't received it by the end of Monday then to let me
know.
I had no reply to this message and then yesterday he filed an NSS with a comment
of "still waiting 11 days".
I sent another message asking him to clarify if he had got the order so I could
arrange a refund if neccessary - no reply to that one so far.
Can I assume he hasn't got the order and just issue a refund and cancel the
order?
Any guidance would be appreciated.
PS The weird thing is he had an order from me just a few weeks ago and that went
through OK - he has only 3 feedback though.
I've just received an NSS from a customer (first one in all these years!)
and I would welcome a bit of advice.
I sent an order and the customer contacted me after a week to say it hadn't
arrived. I told him the same day (Thursday) if he could wait until after the
weekend and if he hadn't received it by the end of Monday then to let me
know.
I had no reply to this message and then yesterday he filed an NSS with a comment
of "still waiting 11 days".
I sent another message asking him to clarify if he had got the order so I could
arrange a refund if neccessary - no reply to that one so far.
Can I assume he hasn't got the order and just issue a refund and cancel the
order?
Any guidance would be appreciated.
PS The weird thing is he had an order from me just a few weeks ago and that went
through OK - he has only 3 feedback though.
Thanks
Kev
KP*BRICKS
PPS I have just received another message through the NSS that the order hasn't
arrived!
I've just received an NSS from a customer (first one in all these years!)
and I would welcome a bit of advice.
I sent an order and the customer contacted me after a week to say it hadn't
arrived. I told him the same day (Thursday) if he could wait until after the
weekend and if he hadn't received it by the end of Monday then to let me
know.
I had no reply to this message and then yesterday he filed an NSS with a comment
of "still waiting 11 days".
I sent another message asking him to clarify if he had got the order so I could
arrange a refund if neccessary - no reply to that one so far.
Can I assume he hasn't got the order and just issue a refund and cancel the
order?
I've just received an NSS from a customer (first one in all these years!)
and I would welcome a bit of advice.
I sent an order and the customer contacted me after a week to say it hadn't
arrived. I told him the same day (Thursday) if he could wait until after the
weekend and if he hadn't received it by the end of Monday then to let me
know.
I had no reply to this message and then yesterday he filed an NSS with a comment
of "still waiting 11 days".
I sent another message asking him to clarify if he had got the order so I could
arrange a refund if neccessary - no reply to that one so far.
Can I assume he hasn't got the order and just issue a refund and cancel the
order?
Any guidance would be appreciated.
PS The weird thing is he had an order from me just a few weeks ago and that went
through OK - he has only 3 feedback though.
Thanks
Kev
KP*BRICKS
Refund and, if you have proof of postage, then place a claim at Royal Mail.
I'm only selling on ebay at the moment, but for the last few months I was
selling on BL I went to parcel only postage which is tracked. I do the same on
eBay. I've not had a single not received claim on either site since doing
that. Before, I used to get probably 1 in 30 that "didn't arrive",
mainly on ebay but occasionally here. It kills small orders but that is not a
bad thing anyway.
United Kingdom, England
Luxembourg