Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
ps. I have had communication with the buyer but now they are not responding either.
Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
What's the problem? Maybe we could help you?
I would like the NSS removed as I have a proof of postage, I think this is something
only customer support can do, thanks.
Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
What's the problem? Maybe we could help you?
I would like the NSS removed as I have a proof of postage, I think this is something
only customer support can do, thanks.
You'd need proof of receipt, postage isn't enough.
Buyer paid for an order, not "a chance to receive something".
Was it long ago? Is that not a large amount? Simply refund it and move on?
I agree but again, as I remember, it was enough to close NSS (before?).
You're right, at least some of the time in the past, proof of postage was
enough to close an NSS. But this (IMO) while it was consistent with the name
NSS, "non-shipping seller", it wasn't consistent with how we've
been asked to use them. So if things have changed, I think it's for the better.
Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
What's the problem? Maybe we could help you?
I would like the NSS removed as I have a proof of postage, I think this is something
only customer support can do, thanks.
You'd need proof of receipt, postage isn't enough.
Buyer paid for an order, not "a chance to receive something".
Was it long ago? Is that not a large amount? Simply refund it and move on?
The refund is a separate issue, the only way to close a NSS is either by the
buyer or admin, neither are responding and I do not want a permanently open NSS,
thanks.
Hi, I raised a support ticket regarding an NSS I had received from a buyer for
an order for which I had a proof of postage, unfortunately I have received no
response in over a week, any advice on how I can actually get someone from bricklink
to look at this, thanks.
What's the problem? Maybe we could help you?
I would like the NSS removed as I have a proof of postage, I think this is something
only customer support can do, thanks.
You'd need proof of receipt, postage isn't enough.
Buyer paid for an order, not "a chance to receive something".
Was it long ago? Is that not a large amount? Simply refund it and move on?
The refund is a separate issue, the only way to close a NSS is either by the
buyer or admin, neither are responding and I do not want a permanently open NSS,
thanks.
Refund, set Not paid and cancel, there won't be any NSS anymore.
I'm not sure though, I didn't remember if it happens and I had to go
this route as I prefer to fix the problem sooneer.
[…]
We should try it together (then in a few days after the NSS delay).
I'm a bit worried having an NSS glued for testing purposes though
Maybe we should test a couple at the same time?
Just to be thorough
Better, I could buy in your shop! It can' be endangered
Not sure if this is a test one wants to do maybe next time one of us gets
a standard NSS that requires a refund we can try that before escalating it to
the help desk if it dosent work
The refund is a separate issue, the only way to close a NSS is either by the
buyer or admin, neither are responding and I do not want a permanently open NSS,
thanks.
If I were the buyer I would not close the NSS without a refund.
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
Austria, Wien
Canada, Alberta
USA, New Jersey
