Discussion Forum: Thread 367663

 Author: sticb View Messages Posted By sticb
 Posted: Feb 27, 2025 17:20
 Subject: How can I remove an item from a Buyer's order
 Viewed: 89 times
 Topic: Selling
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sticb (1042)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 25, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stic's Bricks
I messed up and fat fingered 2 instead of one on an item and just got an order
for both. I only have one of the item and need to remove the other. Is there
an easy way to do this? Thanks for your help guys. Usually if it is a 5 or
10 cent part no worries, but this was a $2+ part.
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 17:29
 Subject: Re: How can I remove an item from a Buyer's order
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 Topic: Selling
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rankster (2601)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Rankster Bricks
You can set the removal request at https://www.bricklink.com/retractOrderItem.asp

Then the buyer needs to accept it.

More info: https://www.bricklink.com/help.asp?helpID=267
 Author: sticb View Messages Posted By sticb
 Posted: Feb 27, 2025 17:35
 Subject: Re: How can I remove an item from a Buyer's order
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 Topic: Selling
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sticb (1042)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 25, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stic's Bricks
In Selling, rankster writes:
  You can set the removal request at https://www.bricklink.com/retractOrderItem.asp

Then the buyer needs to accept it.

More info: https://www.bricklink.com/help.asp?helpID=267

Thanks.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Feb 27, 2025 17:31
 Subject: Re: How can I remove an item from a Buyer's order
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 Topic: Selling
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Nubs_Select (4768)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Selling, sticb writes:
  I messed up and fat fingered 2 instead of one on an item and just got an order
for both. I only have one of the item and need to remove the other. Is there
an easy way to do this? Thanks for your help guys. Usually if it is a 5 or
10 cent part no worries, but this was a $2+ part.

usually best to contact the customer to confirm they are fine without it and
then refund the part. item removal requests are usually more hassle then they
are worth
 Author: sticb View Messages Posted By sticb
 Posted: Feb 27, 2025 17:34
 Subject: Re: How can I remove an item from a Buyer's order
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 Topic: Selling
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sticb (1042)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 25, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stic's Bricks
In Selling, Nubs_Select writes:
  In Selling, sticb writes:
  I messed up and fat fingered 2 instead of one on an item and just got an order
for both. I only have one of the item and need to remove the other. Is there
an easy way to do this? Thanks for your help guys. Usually if it is a 5 or
10 cent part no worries, but this was a $2+ part.

usually best to contact the customer to confirm they are fine without it and
then refund the part. item removal requests are usually more hassle then they
are worth

Thanks, I generally go this route as well. I let them know I didn't have
it. Funny enough, the description of the item actually hinted there was only
one, but not their fault. Because it is a couple bucks and to not mess up the
price guide, since the part is somewhat rare and not a big seller, is why I am
looking to go this route, hopefully the only time. :o)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 17:32
 Subject: Re: How can I remove an item from a Buyer's order
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 Topic: Selling
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1001bricks (55610)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Selling, sticb writes:
  I messed up and fat fingered 2 instead of one on an item and just got an order
for both. I only have one of the item and need to remove the other. Is there
an easy way to do this? Thanks for your help guys. Usually if it is a 5 or
10 cent part no worries, but this was a $2+ part.

If the order's paid, simply tell the buyer (and agree with) you'll ship
1 of those, and refund the other one, apologizes, etc.

If not paid, then Item Removal Request.

https://www.bricklink.com/help.asp?helpID=267
https://www.bricklink.com/retractOrderItem.asp