Discussion Forum: Thread 367654

 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 13:26
 Subject: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

The store is in euros & the prices are for euros.


If anyone can shed any light on this, I would be incredibly grateful. I've
messaged Bricklink via the site without reply and now tried via twitter with
nothing yet.

I fear I will have to close my store until it's resolved
 


 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 13:28
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, GrazDozTrez writes:
  Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.
 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 13:43
 Subject: Re: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.


OMG I'm an idiot Thank you.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 13:47
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, GrazDozTrez writes:
  In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

OMG I'm an idiot Thank you.

LOL, no you aren't; please post in forum if you've any question before
bombing the Help Desk
 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 13:56
 Subject: Re: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

OMG I'm an idiot Thank you.

LOL, no you aren't; please post in forum if you've any question before
bombing the Help Desk


Question, is there any way to add on or reclaim the 21% "lost" or just
write it off and move forward? [I've contacted buyers to apologise for my
fault and will honour the orders]
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:03
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, GrazDozTrez writes:
  In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  In Help, 1001bricks writes:
  In Help, GrazDozTrez writes:
  Hello all,


I'm having a problem with my items being bought for below the listed prices
and I cannot for the life of me work out why.

Example: Sold a minifigure listed at €13.25 for €10.95041

There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

OMG I'm an idiot Thank you.

LOL, no you aren't; please post in forum if you've any question before
bombing the Help Desk

Question, is there any way to add on or reclaim the 21% "lost" or just
write it off and move forward? [I've contacted buyers to apologise for my
fault and will honour the orders]

You didn't lose anything! You CANNOT (normally) Invoice VAT outside Europe.
That's 100% normal.

If you're not familiar with VAT, taxes and International shipments (Customs
declaration)... I'd urge you to read a lot about this or you may get in trouble
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 27, 2025 14:13
 Subject: Re: Incorrect Prices being paid
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, 1001bricks writes:
  […]
  Question, is there any way to add on or reclaim the 21% "lost" or just
write it off and move forward? [I've contacted buyers to apologise for my
fault and will honour the orders]

You didn't lose anything! You CANNOT (normally) Invoice VAT outside Europe.
That's 100% normal.

If you're not familiar with VAT, taxes and International shipments (Customs
declaration)... I'd urge you to read a lot about this or you may get in trouble


OP isn’t using BrickLink’s VAT mechanism (no mention of VAT in your terms). 
Unless they just changed it?

So, either:
— they never used it, and BrickLink didn’t remove 21% on the price, so I don’t
know how the 21% were removed,
— they are VAT-registered and use BrickLink’s VAT mechanism, and in that
case the sale is just 0%-VAT for export and they account for it in their books
and VAT declarations.

The middle gound of being VAT-registered and not using the VAT mechanism here
would mean they are now overcharging non-EU buyers (or unduly collecting VAT
from them).
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:18
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, SylvainLS writes:
  In Help, 1001bricks writes:
  […]
  Question, is there any way to add on or reclaim the 21% "lost" or just
write it off and move forward? [I've contacted buyers to apologise for my
fault and will honour the orders]

You didn't lose anything! You CANNOT (normally) Invoice VAT outside Europe.
That's 100% normal.

If you're not familiar with VAT, taxes and International shipments (Customs
declaration)... I'd urge you to read a lot about this or you may get in trouble


OP isn’t using BrickLink’s VAT mechanism (no mention of VAT in your terms). 
Unless they just changed it?

Yes.
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 14:10
 Subject: (Cancelled)
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rankster (2582)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
(Cancelled)
 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 14:11
 Subject: Re: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.


I already deactivated it after 1001's message
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 14:16
 Subject: Re: Incorrect Prices being paid
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rankster (2582)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
In Help, GrazDozTrez writes:
  In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.


I already deactivated it after 1001's message

So you charged VAT without having a VAT-ID or how was it possible?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:21
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, rankster writes:
  In Help, GrazDozTrez writes:
  In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.

I already deactivated it after 1001's message

So you charged VAT without having a VAT-ID or how was it possible?

"Never ascribe to malice that which is adequately explained by incompetence"
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 14:28
 Subject: Re: Incorrect Prices being paid
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rankster (2582)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
In Help, 1001bricks writes:
  In Help, rankster writes:
  In Help, GrazDozTrez writes:
  In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.

I already deactivated it after 1001's message

So you charged VAT without having a VAT-ID or how was it possible?

"Never ascribe to malice that which is adequately explained by incompetence"


Famous last words said to a taxman?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 27, 2025 14:32
 Subject: Re: Incorrect Prices being paid
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, rankster writes:
  […]
  "Never ascribe to malice that which is adequately explained by incompetence"


Famous last words said to a taxman?

 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:35
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, SylvainLS writes:
  In Help, rankster writes:
  […]
  "Never ascribe to malice that which is adequately explained by incompetence"


Famous last words said to a taxman?



^ Non Selling Seller Alert!
 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 14:22
 Subject: Re: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
In Help, rankster writes:
  In Help, GrazDozTrez writes:
  In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.


I already deactivated it after 1001's message

So you charged VAT without having a VAT-ID or how was it possible?

I have a EU VAT ID. I am registered as self employed (autonomous) in Spain.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 27, 2025 14:23
 Subject: Re: Incorrect Prices being paid
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, GrazDozTrez writes:
  […]
  How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.


I already deactivated it after 1001's message

If you’re VAT-registered in EU (Spain), reactivate it.
You should not charge and collect VAT to non-EU buyers.

The sale is only a “0%-VAT” sale. You account for it like that in your books. 
And you keep a proof it was sent abroad.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:25
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, SylvainLS writes:
  In Help, GrazDozTrez writes:
  […]
  How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.

I already deactivated it after 1001's message

If you’re VAT-registered in EU (Spain), reactivate it.
You should not charge and collect VAT to non-EU buyers.

The sale is only a “0%-VAT” sale. You account for it like that in your books. 
And you keep a proof it was sent abroad.

Guy starts and could be a bit mixed up, it's pretty complex in fact - but
he's got some home work to do:
https://www.bricklink.com/message.asp?ID=1508908
 Author: GrazDozTrez View Messages Posted By GrazDozTrez
 Posted: Feb 27, 2025 14:36
 Subject: Re: Incorrect Prices being paid
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GrazDozTrez (57)

Location:  Spain, Andalucia Ceuta i Melilla
Member Since Contact Type Status
Jan 10, 2025 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Graz Doz Bloquez
In Help, 1001bricks writes:
  In Help, SylvainLS writes:
  In Help, GrazDozTrez writes:
  […]
  How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT %.

I already deactivated it after 1001's message

If you’re VAT-registered in EU (Spain), reactivate it.
You should not charge and collect VAT to non-EU buyers.

The sale is only a “0%-VAT” sale. You account for it like that in your books. 
And you keep a proof it was sent abroad.

Guy starts and could be a bit mixed up, it's pretty complex in fact - but
he's got some home work to do:
https://www.bricklink.com/message.asp?ID=1508908

There's no "could" about it, I'll happily admit I'm mixed
up
From my point of view, I'm trying to sell an item for €13.50, not €10.95.
I guess I was negligent or oblivious to the VAT as usually it's included
or added on top when I'm buying things. So I haven't been charging or
trying to collect VAT from anyone.
So if my desired price of the item is €13.50 I should price it as €16.335?! (13.50
* 1.21) That's never going to sell.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:45
 Subject: (Cancelled)
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:48
 Subject: (Cancelled)
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:54
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, GrazDozTrez writes:
  From my point of view, I'm trying to sell an item for €13.50, not €10.95.
I guess I was negligent or oblivious to the VAT as usually it's included
or added on top when I'm buying things. So I haven't been charging or
trying to collect VAT from anyone.
So if my desired price of the item is €13.50 I should price it as €16.335?! (13.50
* 1.21) That's never going to sell.

Don't worry, you're not going to jail for a couple euros mistake, but
please read and correct errors.

It's simple: you upload your ITEMS prices INCLUDING your VAT.

In short, if your price is 13.50€ in your example, then upload it at 13.50 *
1.21 = 16.34€

It'll be sold 16.34€ in Spain but 13.50€ to the USA - that's normal.

About Shipping Methods, Additional fees etc., you may have to set up Net prices
if you've the corresponding "includes VAT" checkbox checked...
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 14:13
 Subject: Re: Incorrect Prices being paid
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rankster (2582)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT % which means that non-EU buyers should see the same prices as EU buyers.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 14:18
 Subject: Re: Incorrect Prices being paid
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1001bricks (55552)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT % which means that non-EU buyers should see the same prices as EU buyers.

He was.
 Author: rankster View Messages Posted By rankster
 Posted: Feb 27, 2025 14:26
 Subject: Re: Incorrect Prices being paid
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rankster (2582)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
In Help, 1001bricks writes:
  In Help, rankster writes:
  In Help, 1001bricks writes:
  
There is no bug, you forgot there's VAT.
10.95 * 1.21 = 13.25€

That means this order was an Export outside Europe, without VAT.

How so? Seller doesn’t seem to be VAT registered, his store banner isn’t showing
any VAT % which means that non-EU buyers should see the same prices as EU buyers.

He was.

Enabling VAT requires a domestic VAT-ID or OSS registration.

So if he managed to turn it on he seem to have one or both.

But it’s not something you just turn on and off as you like.

He should definitely get it sorted or contact a tax advisor.