Discussion Forum: Thread 367646

 Author: MihaG View Messages Posted By MihaG
 Posted: Feb 27, 2025 10:06
 Subject: OSS enabled, customers from EU still can't
 Viewed: 66 times
 Topic: Problem
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MihaG (1271)

Location:  Slovenia
Member Since Contact Type Status
Apr 19, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: At puzzles
Hello.
EU seller here. I had more then 10 000€ in sales last year, so they closed my
store for EU market. This year I opened a company (VAT registered) and I obtained
OSS permit in my country.
Yesterday I enabled distance selling, sadly no one from EU can buy from me. Still
same message on checkout: "seller does not support orders shipping to (example)
Poland"
What did I do wrong? How can I fix this?
Hope you guys can help me out. Thanks in advance.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Feb 27, 2025 10:34
 Subject: Re: OSS enabled, customers from EU still can't
 Viewed: 47 times
 Topic: Problem
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1001bricks (55610)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, MihaG writes:
  Hello.
EU seller here. I had more then 10 000€ in sales last year, so they closed my
store for EU market. This year I opened a company (VAT registered) and I obtained
OSS permit in my country.
Yesterday I enabled distance selling, sadly no one from EU can buy from me. Still
same message on checkout: "seller does not support orders shipping to (example)
Poland"
What did I do wrong? How can I fix this?

You've got to give proofs of registration to OSS, see:
https://www.bricklink.com/help.asp?helpID=2550&q=oss

Then when done you'll unfortunately have to be a bit patient until they validate
manually the access to distance selling. Maybe 1 or or a couple of weeks? Good
luck!
 Author: MihaG View Messages Posted By MihaG
 Posted: Feb 27, 2025 11:01
 Subject: Re: OSS enabled, customers from EU still can't
 Viewed: 39 times
 Topic: Problem
 Report:
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MihaG (1271)

Location:  Slovenia
Member Since Contact Type Status
Apr 19, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: At puzzles
In Problem, 1001bricks writes:
  In Problem, MihaG writes:
  Hello.
EU seller here. I had more then 10 000€ in sales last year, so they closed my
store for EU market. This year I opened a company (VAT registered) and I obtained
OSS permit in my country.
Yesterday I enabled distance selling, sadly no one from EU can buy from me. Still
same message on checkout: "seller does not support orders shipping to (example)
Poland"
What did I do wrong? How can I fix this?

You've got to give proofs of registration to OSS, see:
https://www.bricklink.com/help.asp?helpID=2550&q=oss

Then when done you'll unfortunately have to be a bit patient until they validate
manually the access to distance selling. Maybe 1 or or a couple of weeks? Good
luck!

Yeah, I already did that, they already vertified it!

Guess I have to wait now. Thank you very much!