I placed an order on a french store. I paid for a shipping with French post.
Yesterday I received a email from another service, Mondial Relay. I asked him
if this was my order from his store.
He replied with a sentence wrote in his terms: "For the carrier we will automatically
choose the cheapest if you absolutely want a precise shipment, thank you for
indicating it after placing the order"
So I asked him if he would refund me for the price difference and bring me the
package from the pickup point to my home... I doubt the reply would be right.
Is this sentence legal here ?
I really think that all terms and conditions on this website should be cleared
and choosen by Bricklink and laws applicable in every country.
If the seller gets the package to you on time at the price that was advertised,
then I don't see an issue. If something goes wrong and you paid for an enhanced
service and they used a cheaper one, then you should be compensated for their
choice.
In the case where you will have to go to a collection point instead of having
it delivered to your home, where you have paid for it to be delivered to your
home, can you just leave it so it is returned to the seller? Let the seller know
you cannot collect it and that you had paid for delivery to your address.
If the seller gets the package to you on time at the price that was advertised,
then I don't see an issue. If something goes wrong and you paid for an enhanced
service and they used a cheaper one, then you should be compensated for their
choice.
In the case where you will have to go to a collection point instead of having
it delivered to your home, where you have paid for it to be delivered to your
home, can you just leave it so it is returned to the seller? Let the seller know
you cannot collect it and that you had paid for delivery to your address.
Yes, I will have to move to pick up a parcel for which I paid for a home delivery.
Of course I'm fustrated.
This seller don't have the right prices on his store, but that is not my
problem. I don't even know where I should pickup this parcel. There was no
communication.
So, the seller paid less than I paid for the shipping (I don't take into
account the other fees) and he won't refund me for the difference and that
would be normal ?
I really think that all terms and conditions on this website should be cleared
and choosen by Bricklink and laws applicable in every country.
Really? You want BrickLink, who has a 2-3 week delay even answering important
transaction-related help tickets, to go through and check that every seller in
every country is following every law with every term and shipping method. And
then enforce that somehow? I am sure you are just frustrated, but you must see
that's not feasible. Or desirable.
Imagine going through every US seller who still lists their shipping mistakenly
as 'First Class' or who claims to ship Internationally using the 'envelope'
rate and telling them to fix it? That would be amazing.
I really think that all terms and conditions on this website should be cleared
and choosen by Bricklink and laws applicable in every country.
Really? You want BrickLink, who has a 2-3 week delay even answering important
transaction-related help tickets, to go through and check that every seller in
every country is following every law with every term and shipping method. And
then enforce that somehow? I am sure you are just frustrated, but you must see
that's not feasible. Or desirable.
Imagine going through every US seller who still lists their shipping mistakenly
as 'First Class' or who claims to ship Internationally using the 'envelope'
rate and telling them to fix it? That would be amazing.
~Jen
I don't want Bricklink to check seller's terms and conditions. I would
like Sellers to apply rules dictated by Bricklink and laws depending on their
countries. The seller is responsible for the shipping, for exemple. Lots of sellers
still have the non-responsibly sentence on their terms.
I really think that all terms and conditions on this website should be cleared
and choosen by Bricklink and laws applicable in every country.
And yet you have this in your terms: "No order cancellation once the order
is on the “Packed” status!"
Which goes against EU distance selling regulations.
I wrote this because this means I already paid for the shipping. But I can still
modify the text to "If you cancel after the order is on the "Packed status",
I won't refund shipping".
I really think that all terms and conditions on this website should be cleared
and choosen by Bricklink and laws applicable in every country.
Ideally, yes. A conformant system would be pleasing for all parties. I don't
know why sellers are able to write terms that conflict with Bricklink terms.
For example, in the USA, we have a postal service which routinely (well, 10%
of the time, in certain source package cities) takes 15+ days for delivery of
a simple, small package. The reason for this is that around 10% of packages sit
in a semi-trailer parked outside the distribution center for 7-10 days before
entering the distribution center. Then, once inside the distribution center,
the packages are delivered in the usual 5-7 days you would expect in the USA.
But, Bricklink's terms permit a buyer to NSS a seller for a late/non-delivered
package well below 14 days have elapsed. This leaves US sellers highly vulnerable
to losing money, if the buyer insists upon a refund at, say, 14 days, but the
postal service won't give the seller a refund for a late package until 15
to 25 days have elapsed. If a seller has terms clearly stating that refunds cannot
be given for late package deliveries until 25 days have elapsed, the buyer will
just NSS them, relying on Bricklink's terms that allow them to do, which
override the sellers terms. It's a bit of a mess really. The only viable
option in the United States to comply with Bricklink's terms, consistently,
if you are a seller located in a city with a new postal service RPDC with the
10% delayed packages problem is to NOT USE THE POSTAL SERVICE AT ALL. The only
viable option for me, as a seller, is to use a private carrier like UPS or
FedEx which usually cost around $4 more USD than the postal service. Plus, unlike
the postal service which offers free daily package pickup from my front door,
UPS charges $32 week (or, actually, $4 a day with the discounted rate I have).
And, those are costs of doing business that ultimately the customer pays more
for. I now have to charge more for shipping because it's not possible to
comply with Bricklink's terms any other way. It's unfortunate. But, it's
reality.
For example, in the USA, we have a postal service which routinely (well, 10%
of the time, in certain source package cities) takes 15+ days for delivery of
a simple, small package. The reason for this is that around 10% of packages sit
in a semi-trailer parked outside the distribution center for 7-10 days before
entering the distribution center. Then, once inside the distribution center,
the packages are delivered in the usual 5-7 days you would expect in the USA.
USPS delivery times have been deteriorating for quite some time now. Don't
know if what you wrote above is the reason or even a reason. Other than switching
carriers, there's nothing that can be done about this.
But, Bricklink's terms permit a buyer to NSS a seller for a late/non-delivered
package well below 14 days have elapsed.
A buyer can file an NSS one minute after the order, but you can fight a bogus
NSS.
This leaves US sellers highly vulnerable
to losing money, if the buyer insists upon a refund at, say, 14 days, but the
postal service won't give the seller a refund for a late package until 15
to 25 days have elapsed.
If you think a buyer's refund request is premature then don't refund.
Tell the buyer to file a PayPal claim, which will take weeks from start to finish.
Also, you aren't losing money in the above scenario if the package is actually
lost and the post office pays out.
If a seller has terms clearly stating that refunds cannot
be given for late package deliveries until 25 days have elapsed, the buyer will
just NSS them, relying on Bricklink's terms that allow them to do, which
override the sellers terms. It's a bit of a mess really.
If the package is eventually delivered, dispute the NSS with proof of delivery
and it will be removed. If you eventually refund, dispute the NSS with proof
of the refund payment and it will be removed.
For example, in the USA, we have a postal service which routinely (well, 10%
of the time, in certain source package cities) takes 15+ days for delivery of
a simple, small package. The reason for this is that around 10% of packages sit
in a semi-trailer parked outside the distribution center for 7-10 days before
entering the distribution center. Then, once inside the distribution center,
the packages are delivered in the usual 5-7 days you would expect in the USA.
USPS delivery times have been deteriorating for quite some time now. Don't
know if what you wrote above is the reason or even a reason. Other than switching
carriers, there's nothing that can be done about this.
But, Bricklink's terms permit a buyer to NSS a seller for a late/non-delivered
package well below 14 days have elapsed.
A buyer can file an NSS one minute after the order
I placed an order on a french store. I paid for a shipping with French post.
What's described as Shipping Method in the Order page?
Do they provide a La Poste Shipping Method (Colissimo) that you paid for?
If not, just like a message or an e-mail, then it's more or less normal.
If yes, you can require to get this service you paid for, and at the minimum
being refunded for the difference.
Then simply open an NSS alert stating you paid for a service and get another
one, cheaper.
Report the member, least favorite, and forget this shop.
The one and only message I had was from Mondial Relay saying that my package
was on the way. Because I'm not waiting for any other orders anywhere, I
asked this seller if this was my Bricklink order.
His reply:
"Good evening, as indicated in the terms and conditions of the store, the
chosen shipping method will always be the cheapest unless the buyer tells me
by message (their choice). Otherwise the cheapest is chosen. In your case I did
not receive a message so the Mondial Relay being the cheapest is the one that
was chosen."
I think I won't be able to order again to his store but I don't care.
I already list him as least favorite.
I still don't know where I should pickup my order...
Hope the parts would be in good condition, that would be another problem...
This is your second order with this store. Did you have this issue with the first
order?
In Buying, Nicolasamico37 writes:
The one and only message I had was from Mondial Relay saying that my package
was on the way. Because I'm not waiting for any other orders anywhere, I
asked this seller if this was my Bricklink order.
His reply:
"Good evening, as indicated in the terms and conditions of the store, the
chosen shipping method will always be the cheapest unless the buyer tells me
by message (their choice). Otherwise the cheapest is chosen. In your case I did
not receive a message so the Mondial Relay being the cheapest is the one that
was chosen."
I think I won't be able to order again to his store but I don't care.
I already list him as least favorite.
I still don't know where I should pickup my order...
Hope the parts would be in good condition, that would be another problem...
It could be that as soon as your order has been received by the Mondial Relay
point, that you get the message that you can pick it up at location x.
If it's nearby you and you are able to pick it up, I would pick it up, so
that at least you have your order. And I also would demand a refund for the difference
in shippingcosts (if you paid for a home delivery) and letting them now that
this might effect your feedback. If refund has been given (and depending on their
reaction), I would give positive feedback but put in the comment something like:
delivered order at pick up point, but issue resolved. This way other buyers are
warned.
Kind regards,
José
In Buying, Nicolasamico37 writes:
In Buying, 1001bricks writes:
In Buying, Nicolasamico37 writes:
Hi,
I placed an order on a french store. I paid for a shipping with French post.
What's described as Shipping Method in the Order page?
Do they provide a La Poste Shipping Method (Colissimo) that you paid for?
If not, just like a message or an e-mail, then it's more or less normal.
If yes, you can require to get this service you paid for, and at the minimum
being refunded for the difference.
Then simply open an NSS alert stating you paid for a service and get another
one, cheaper.
Report the member, least favorite, and forget this shop.
The one and only message I had was from Mondial Relay saying that my package
was on the way. Because I'm not waiting for any other orders anywhere, I
asked this seller if this was my Bricklink order.
His reply:
"Good evening, as indicated in the terms and conditions of the store, the
chosen shipping method will always be the cheapest unless the buyer tells me
by message (their choice). Otherwise the cheapest is chosen. In your case I did
not receive a message so the Mondial Relay being the cheapest is the one that
was chosen."
I think I won't be able to order again to his store but I don't care.
I already list him as least favorite.
I still don't know where I should pickup my order...
Hope the parts would be in good condition, that would be another problem...
France, Centre-Val de Loire
United Kingdom, England
USA, Illinois
Netherlands, Noord-Holland