Discussion Forum: Thread 364437

 Author: BensBrickstore View Messages Posted By BensBrickstore
 Posted: Nov 21, 2024 22:09
 Subject: Caution message is misleading on invoices
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BensBrickstore (5214)

Location:  USA, Massachusetts
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ben's Brickstore
I'm not entirely sure if this is the right place to post this, or whether
this has already been brought up (I tried searching but didn't see anything,
quite possible I missed it though).


The recent change with Bricklink messages having the "Caution" statement
at the beginning, seems okay for most messages (and I know it was in response
to the recent spam/phishing that has been going around), but I wanted to bring
up the fact that this message is also displaying on invoices - which I think
is going to confuse a lot of buyers. It could even lead to some unpaid or canceled
orders and/or NPB situations.

Buyers are being told to avoid clicking on links or sending funds, despite the
fact that it's the invoice and that's exactly what you're supposed
to do (so long as it's the official payment link of course).

Based on some discussions I've been seeing in a Facebook group, there are
already examples where orders have been canceled or buyers almost didn't
pay the invoice because they thought something was suspicious due to that message.

Hopefully Bricklink can adjust how this is worded, especially for invoices.
 
 Author: ScubaSteve View Messages Posted By ScubaSteve
 Posted: Nov 21, 2024 22:29
 Subject: Re: Caution message is misleading on invoices
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ScubaSteve (231)

Location:  Canada, Alberta
Member Since Contact Type Status
May 1, 2024 Contact Member Seller
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Store: Scuba Steve
In Problem, BensBrickstore writes:
  I'm not entirely sure if this is the right place to post this, or whether
this has already been brought up (I tried searching but didn't see anything,
quite possible I missed it though).


The recent change with Bricklink messages having the "Caution" statement
at the beginning, seems okay for most messages (and I know it was in response
to the recent spam/phishing that has been going around), but I wanted to bring
up the fact that this message is also displaying on invoices - which I think
is going to confuse a lot of buyers. It could even lead to some unpaid or canceled
orders and/or NPB situations.

Buyers are being told to avoid clicking on links or sending funds, despite the
fact that it's the invoice and that's exactly what you're supposed
to do (so long as it's the official payment link of course).

Based on some discussions I've been seeing in a Facebook group, there are
already examples where orders have been canceled or buyers almost didn't
pay the invoice because they thought something was suspicious due to that message.

Hopefully Bricklink can adjust how this is worded, especially for invoices.

Never had an NPB until this week and now I have 3 buyers in NPB. I should learn
how to discriminate as all 3 have either no history in orders or very limited.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Nov 21, 2024 23:58
 Subject: Re: Caution message is misleading on invoices
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1001bricks (55628)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 22, 2024 01:42
 Subject: Re: Caution message is misleading on invoices
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yorbrick (1206)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store Closed Store: Yorbricks
In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

You cannot remove the new scam warning, can you? It is pointless if you can.
 Author: macebobo View Messages Posted By macebobo
 Posted: Nov 22, 2024 02:18
 Subject: Re: Caution message is misleading on invoices
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macebobo (3165)

Location:  USA, Oregon
Member Since Contact Type Status
Apr 3, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MacsBricks
In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

This is not true. There is not a macro tag for SCARY_HEADER that can be edited
or removed, just like the pay here on Bricklink message can not be edited or
removed.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Nov 22, 2024 02:29
 Subject: Re: Caution message is misleading on invoices
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Nubs_Select (4779)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Problem, macebobo writes:
  In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

This is not true. There is not a macro tag for SCARY_HEADER that can be edited
or removed, just like the pay here on Bricklink message can not be edited or
removed.

+1 I’m a little confused as to what 1001bricks meant by that
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 22, 2024 08:09
 Subject: Re: Caution message is misleading on invoices
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, Nubs_Select writes:
  […]
+1 I’m a little confused as to what 1001bricks meant by that

I think you meant to write: “+1 I mean 1001bricks is a little confused by that.”


(Especially as he noticed the problem early: https://www.bricklink.com/message.asp?ID=1493439
)
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Nov 22, 2024 09:46
 Subject: Re: Caution message is misleading on invoices
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zorbanj (1022)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

I looked through the template and don't see how you can do this.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Nov 22, 2024 10:27
 Subject: Re: Caution message is misleading on invoices
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1001bricks (55628)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

Everyone here seems astonished.

I see what happens, after looking at it quickly:

1) The warning ONLY shows in the Messages, like in Invoices

2) It does NOT shows in the Invoice e-mail for example

As I never read messages but receive them all by e-mail, I couldn't
see the warnings.

But I can confirm they don't show in the e-mails sent.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Nov 22, 2024 10:32
 Subject: Re: Caution message is misleading on invoices
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1001bricks (55628)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, 1001bricks writes:
  In Problem, 1001bricks writes:
  In Problem, BensBrickstore writes:
  Hopefully Bricklink can adjust how this is worded, especially for invoices.

You can edit the Invoice template and show there whatever you wish (especially
removing this warning).

Everyone here seems astonished.

I see what happens, after looking at it quickly:

1) The warning ONLY shows in the Messages, like in Invoices

2) It does NOT shows in the Invoice e-mail for example

As I never read messages but receive them all by e-mail, I couldn't
see the warnings.

But I can confirm they don't show in the e-mails sent.


Hence my message box icon telling me I've a few messages to read:
 
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Nov 22, 2024 12:19
 Subject: Re: Caution message is misleading on invoices
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Nubs_Select (4779)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
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Store: Nub's Select
Lots of messages!
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 22, 2024 10:38
 Subject: Re: Caution message is misleading on invoices
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
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Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, 1001bricks writes:
  […]
1) The warning ONLY shows in the Messages, like in Invoices

Yes, and it’s not IN the message: it isn’t quoted when you answer.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Nov 22, 2024 10:45
 Subject: Re: Caution message is misleading on invoices
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1001bricks (55628)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, SylvainLS writes:
  In Problem, 1001bricks writes:
  […]
1) The warning ONLY shows in the Messages, like in Invoices

Yes, and it’s not IN the message: it isn’t quoted when you answer.

Erm but you see what I meant?

And nothing's quoted here anyway when I try to reply to a message.
Which is one of the reasons I don't use messages at all.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 22, 2024 10:54
 Subject: Re: Caution message is misleading on invoices
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, 1001bricks writes:
  In Problem, SylvainLS writes:
  In Problem, 1001bricks writes:
  […]
1) The warning ONLY shows in the Messages, like in Invoices

Yes, and it’s not IN the message: it isn’t quoted when you answer.

Erm but you see what I meant?

Yes, it was sort-of explaining why it’s not in the e-mails: because it’s not
in the messages to start with.


  And nothing's quoted here anyway when I try to reply to a message.

Messages related to orders are not quoted when you answer.  I guess that’s because
they all show in the order’s details and people never cut the quotes

Other messages are quoted when you answer.


  Which is one of the reasons I don't use messages at all.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Nov 22, 2024 10:58
 Subject: Re: Caution message is misleading on invoices
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1001bricks (55628)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, SylvainLS writes:
  In Problem, 1001bricks writes:
  In Problem, SylvainLS writes:
  In Problem, 1001bricks writes:
  […]
1) The warning ONLY shows in the Messages, like in Invoices

Yes, and it’s not IN the message: it isn’t quoted when you answer.

Erm but you see what I meant?

Yes, it was sort-of explaining why it’s not in the e-mails: because it’s not
in the messages to start with.


  And nothing's quoted here anyway when I try to reply to a message.

Messages related to orders are not quoted when you answer.  I guess that’s because
they all show in the order’s details and people never cut the quotes

It's missing.
Example to discuss a fee you discovered:

  Total: PLN 1,425.00
Shipping: PLN 148.00
Insurance: PLN 0.00
Additional Charges 1: PLN 94.38
Additional Charges 2: PLN 0.00

Hello I don't understand the above fee, please explain?

It's just a fictional case. But quoting would help.
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Nov 22, 2024 11:04
 Subject: Re: Caution message is misleading on invoices
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qwertyboy (8607)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
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Store: Maple Bricks
In Problem, 1001bricks writes:
  But quoting would help.

Agreed. It appears that (as a seller at least, can't check as a buyer) whenever
there is a "view order)" option on the entry for a message in the message
list, quoting is disabled.

Even a crude "include message quote" button on the message page itself
would help.

Niek.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 22, 2024 11:12
 Subject: Re: Caution message is misleading on invoices
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SylvainLS (52)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
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Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, qwertyboy writes:
  In Problem, 1001bricks writes:
  But quoting would help.

Agreed. It appears that (as a seller at least, can't check as a buyer)

Same as a buyer.

   whenever
there is a "view order)" option on the entry for a message in the message
list, quoting is disabled.

Even a crude "include message quote" button on the message page itself
would help.

Oh, come on, you just need to remember to copy the message before hitting Reply
(or go back if you forgot) and then paste it and then add a chevron at the beginning
of each line.

(If it’s not clear: that’s sarcastic )
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Nov 22, 2024 11:17
 Subject: Re: Caution message is misleading on invoices
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qwertyboy (8607)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Problem, SylvainLS writes:
  In Problem, qwertyboy writes:
  Even a crude "include message quote" button on the message page itself
would help.

Oh, come on, you just need to remember to copy the message before hitting Reply
(or go back if you forgot) and then paste it and then add a chevron at the beginning
of each line.

(If it’s not clear: that’s sarcastic )

It might be sarcastic, but it is exactly what I do every time.

Niek.
 Author: Hurt View Messages Posted By Hurt
 Posted: Nov 25, 2024 04:42
 Subject: Re: Caution message is misleading on invoices
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Hurt (674)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 10, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BricksHurt
In Problem, qwertyboy writes:
  In Problem, SylvainLS writes:
  In Problem, qwertyboy writes:
  Even a crude "include message quote" button on the message page itself
would help.

Oh, come on, you just need to remember to copy the message before hitting Reply
(or go back if you forgot) and then paste it and then add a chevron at the beginning
of each line.

(If it’s not clear: that’s sarcastic )

It might be sarcastic, but it is exactly what I do every time.

Niek.

Yes, me too. Not very convenient.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Nov 22, 2024 08:16
 Subject: BrickLink telling buyers NOT to pay
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jennnifer (3694)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
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Store: Old Grey Bricks
  In Problem, BensBrickstore writes:

Hopefully Bricklink can adjust how this is worded, especially for invoices.

BrickLink put a caution message on our invoices telling buyers not to pay? That's
just... I can't type it here.

You've heard the phrase throwing the baby out with the bathwater right? Now
new users can't contact their seller and are being told not to pay. This
is perfect for the holiday shopping season.

~Jen
 Author: Dino View Messages Posted By Dino
 Posted: Nov 22, 2024 10:05
 Subject: Re: BrickLink telling buyers NOT to pay
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Dino (500)

Location:  Luxembourg
Member Since Contact Type Status
Oct 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: dino's world
In Problem, jennnifer writes:
  
  In Problem, BensBrickstore writes:

Hopefully Bricklink can adjust how this is worded, especially for invoices.

BrickLink put a caution message on our invoices telling buyers not to pay? That's
just... I can't type it here.

You've heard the phrase throwing the baby out with the bathwater right? Now
new users can't contact their seller and are being told not to pay. This
is perfect for the holiday shopping season.

~Jen

+1

It has become a kindergarten!
 Author: Hurt View Messages Posted By Hurt
 Posted: Nov 22, 2024 09:54
 Subject: Re: Caution message is misleading on invoices
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Hurt (674)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 10, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BricksHurt
Thanks for bringing this up. This can't be intentionally (hopefully).
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Nov 22, 2024 12:18
 Subject: Re: Caution message is misleading on invoices
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Nubs_Select (4779)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
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Store: Nub's Select
In Problem, Hurt writes:
  Thanks for bringing this up. This can't be intentionally (hopefully).

Hopefully your right