Hello there!
I've encountered some oddities with instructions dropping out of IC because
of missing DimZ (on order details page), while catalog page shows submitted DimZ
(thickness).
Found my way here after addressing it to catalog admin:
As an answer to latest reply from Jonas I can confirm that in my inventory, no
manual changes at all have been made to those entries.
Hello,
That's strange indeed.
I found another instructions in your store for which IC is not available:
Instruction No: 7238 Name: Fire Helicopter
* 7238-1 Fire Helicopter
Instructions: Town: City: Fire
To check if there is an issue with the catalog data, I copied the weight and
dimensions from
Instruction No: 7238 Name: Fire Helicopter
* 7238-1 Fire Helicopter
Instructions: Town: City: Fire
so both entries temporarily showed the exact same values...and IC for 7238 was
still not available in your store (but it is available for 7639). So you might
want to check your custom settings for 7238 and if there isn't anything that
would prevent it from being eligible for IC, please report this bug to BrickLink.
https://www.bricklink.com/helpDesk.asp?helpDeskID=114 https://www.bricklink.com/messageList.asp?ID=85
Good luck!
Jonas
Hello Jonas,
Thanks for your reply. I had no other dimensions manually added, Diana asked
me earlier to erase those in order to confirm new dimensions submitted to the
catalog.
The strange thing is: On the order details page, column "Wgt(g)/Pkg(cm)"
for the item shows "volume" in red and DimZ (thickness) "0.00".
While the catalog page for the item shows DimZ "0.02"
Best regards, Sjors van Klink, Lunabricks
Hello,
I just looked into this but cannot see any issue with the 60191 instructions
entry. The dimensions are entered correctly and instant invoice/checkout is available
for this item in other stores. Therefore I guess your store settings might be
the problem here (i.e. you don't have a shipping method for this item or
you have added your own dimensions or packing type which overwrites the catalog
data). Since we cannot look into your store settings, we cannot help with this
issue I'm afraid.
Best regards,
Jonas (another admin)
Hoi Diana,
Enige tijd geleden hebben we wat berichtjes uitgewisseld aangaande de afmetingen
van instructies. Vandaag ontving ik weer een bestelling die uit de Instant Checkout
werd gegooid omdat de dikte van een instructie (60191) miste. Bij het bekijken
van de catalog pagina zag ik dat de dikte wel is geregistreerd voor het item,
door mezelf nota bene.
Zit er misschien ergens een error waardoor dit niet wordt opgepikt in de order?
Wellicht is dit probleempje niet helemaal juist geadresseerd aan jou, maar vanwege
ons eerdere contact stuur ik het toch even naar je.
Alvast bedankt voor je reactie,
Vriendelijke groet, Sjors van Klink, Lunabricks
Hello there!
I've encountered some oddities with instructions dropping out of IC because
of missing DimZ (on order details page), while catalog page shows submitted DimZ
(thickness).
It's not only instructions, it does this with other parts as well.
When the dimensions are added to the catalog, after you added the part in your
inventory then those dimensions aren't getting picked up in the inventory
item.
Adding that item again and then the dimensions are there.
Netherlands, Zuid-Holland
