Discussion Forum: Thread 362324

 Author: Bill420 View Messages Posted By Bill420
 Posted: Sep 20, 2024 10:59
 Subject: Store closed before they shipped order.
 Viewed: 171 times
 Topic: Problem Order
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Bill420 (99)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 28, 2022 Contact Member Buyer
Buying Privileges - OK
Just curious to see if I am able to get a refund on my order.
A small order from a shop, which I did not know had just received an 'NSS'
violation' so would I be better to just write it off or is there
someone to talk to about the issue.
 Author: BrickSeparators View Messages Posted By BrickSeparators
 Posted: Sep 20, 2024 11:12
 Subject: Re: Store closed before they shipped order.
 Viewed: 66 times
 Topic: Problem Order
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BrickSeparators (3548) 
(was ralphs_bricks)

Location:  USA, New York
Member Since Contact Type Status
Feb 13, 2017 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Separators
In Problem Order, Bill420 writes:
  Just curious to see if I am able to get a refund on my order.
A small order from a shop, which I did not know had just received an 'NSS'
violation' so would I be better to just write it off or is there
someone to talk to about the issue.

That store is still obligated to send you your order. They do not want another
NSS to keep them from reopening.

Assume your order will be processed until it isn't. If the order still hasn't
shipped in about a week then open a NSS and go through that process. After that
process is completed and you still don't have the order you can open a claim
with the payment processor (i.e. Paypal, stripe).

This help page makes the process clear https://www.bricklink.com/help.asp?helpID=110&q=NSS
 Author: Ossdorp View Messages Posted By Ossdorp
 Posted: Sep 20, 2024 13:23
 Subject: Re: Store closed before they shipped order.
 Viewed: 78 times
 Topic: Problem Order
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Ossdorp (2037)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Dec 29, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Oss Bricks
Hi,

Maybe send an e-mail first before file any claims.

Kind regards,

Tim



In Problem Order, ralphs_bricks writes:
  In Problem Order, Bill420 writes:
  Just curious to see if I am able to get a refund on my order.
A small order from a shop, which I did not know had just received an 'NSS'
violation' so would I be better to just write it off or is there
someone to talk to about the issue.

That store is still obligated to send you your order. They do not want another
NSS to keep them from reopening.

Assume your order will be processed until it isn't. If the order still hasn't
shipped in about a week then open a NSS and go through that process. After that
process is completed and you still don't have the order you can open a claim
with the payment processor (i.e. Paypal, stripe).

This help page makes the process clear https://www.bricklink.com/help.asp?helpID=110&q=NSS