Discussion Forum: Thread 361463

 Author: jweed10580 View Messages Posted By jweed10580
 Posted: Aug 28, 2024 12:59
 Subject: Cancel. Orders and reports issues
 Viewed: 164 times
 Topic: Problem Order
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jweed10580 (20)

Location:  USA, Arizona
Member Since Contact Type Status
Feb 2, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Fun blox
Hi everyone I had a buyer order three sets then asked if I would see if shipping
would be cheaper without bixes. So I opened them weighed them and it was much
cheaper $10.00 which is cheap for three sets. I gave him shipping price and he
just keeps telling me to cancel order. No explanation just keeps sending email
saying " cancel order". I don't want a negative review or hurt
my account so I said request a cancellation and I'll agree. Ifigure it's
not worth possibly getting a negative review doing anything else. The buyer hasn't
made the request to cancel he just writes cancel order. I asked if shipping was
issued to try to work with them but I just keep getting cancel order emails.
I like to put what happened in a review but I don't want to hurt my account
if they say something negative. Basically dues it matter who cancels the order.
I don't want it to show I cancelled it and even though I now have open box
sets I don't want issues but I think I should write a review so this doesn't
happen to someone ekse.. any info will be appreciated
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Aug 28, 2024 13:40
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 51 times
 Topic: Problem Order
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Nubs_Select (4768)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Problem Order, jweed10580 writes:
  Hi everyone I had a buyer order three sets then asked if I would see if shipping
would be cheaper without bixes. So I opened them weighed them and it was much
cheaper $10.00 which is cheap for three sets. I gave him shipping price and he
just keeps telling me to cancel order. No explanation just keeps sending email
saying " cancel order". I don't want a negative review or hurt
my account so I said request a cancellation and I'll agree. Ifigure it's
not worth possibly getting a negative review doing anything else. The buyer hasn't
made the request to cancel he just writes cancel order. I asked if shipping was
issued to try to work with them but I just keep getting cancel order emails.
I like to put what happened in a review but I don't want to hurt my account
if they say something negative. Basically dues it matter who cancels the order.
I don't want it to show I cancelled it and even though I now have open box
sets I don't want issues but I think I should write a review so this doesn't
happen to someone ekse.. any info will be appreciated

If you believe the buyer will cause problems you can complete a NPB to prevent
bad feedback (probably fine in the usa). For the future tho you can just click
on the original box entry on bricklink and deduct the weight of that and then
you don’t have to open up any sets
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Aug 28, 2024 13:52
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 54 times
 Topic: Problem Order
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Ziegelmeister (591)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Problem Order, jweed10580 writes:
  Hi everyone I had a buyer order three sets then asked if I would see if shipping
would be cheaper without bixes. So I opened them weighed them

Don't do that. Because if things go south and they renege then you;

  now have open box sets

Which basically means you've just devalued the sets and now have to change
the condition.

IF they used Instant Checkout, and then asked you to check on the pricing, and
then reneged, then yea, I'd be ticked off. All the costs were outlined and
they paid. However if this was a manual invoice then I'm on the fence about
what to do - specifically in your situation where you opened the set. There
is a discussion about this from a few days ago. https://www.bricklink.com/message.asp?ID=1482995

In the future, rather than open the sets, use the dimensions of the set listed
on bricklink and multiply the volume by .8. Find a box that will be able to
fit it with a little filler and then add the weight of that box to the set's
listed weight. This isn't perfect math but you'll be pretty darn close
to the actual costs. So much so that you might have to eat a dollar or two, or
you might over charge by a dollar or two - which you can always refund if it
suits you.

Nubs's suggestion works
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Aug 28, 2024 14:07
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 41 times
 Topic: Problem Order
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Ziegelmeister (591)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
Rats... I think I used an illegal character again and all the text after it disappeared.
I forget what I was trying to say about Nubs method. :/
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Aug 28, 2024 14:16
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 44 times
 Topic: Problem Order
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Nubs_Select (4768)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Problem Order, Ziegelmeister writes:
  Rats... I think I used an illegal character again and all the text after it disappeared.
I forget what I was trying to say about Nubs method. :/

maybe pizza will fix it! Or the fun economics about how I saved somewhere
between $50-$90 (cad) on a $350 (usd) purchase by shipping it from a Canadian
seller to my USA address and then back from my USA address to here again (no
funny tax stuff involved don’t worry)
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Aug 28, 2024 14:22
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 39 times
 Topic: Problem Order
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peregrinator (1091)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, Nubs_Select writes:
  In Problem Order, Ziegelmeister writes:
  Rats... I think I used an illegal character again and all the text after it disappeared.
I forget what I was trying to say about Nubs method. :/

maybe pizza will fix it! Or the fun economics about how I saved somewhere
between $50-$90 (cad) on a $350 (usd) purchase by shipping it from a Canadian
seller to my USA address and then back from my USA address to here again (no
funny tax stuff involved don’t worry)

Not surprised, USPS First Class International is inexpensive (relatively) and
flat rate to Canada.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Aug 28, 2024 14:26
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 47 times
 Topic: Problem Order
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Nubs_Select (4768)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Problem Order, peregrinator writes:
  In Problem Order, Nubs_Select writes:
  In Problem Order, Ziegelmeister writes:
  Rats... I think I used an illegal character again and all the text after it disappeared.
I forget what I was trying to say about Nubs method. :/

maybe pizza will fix it! Or the fun economics about how I saved somewhere
between $50-$90 (cad) on a $350 (usd) purchase by shipping it from a Canadian
seller to my USA address and then back from my USA address to here again (no
funny tax stuff involved don’t worry)

Not surprised, USPS First Class International is inexpensive (relatively) and
flat rate to Canada.

It’s about a 7-8 pound box which will be shipped likely via dhl from my USA address
to Canada
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Aug 28, 2024 14:03
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 43 times
 Topic: Problem Order
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peregrinator (1091)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, jweed10580 writes:
  Hi everyone I had a buyer order three sets then asked if I would see if shipping
would be cheaper without bixes. So I opened them weighed them and it was much
cheaper $10.00 which is cheap for three sets. I gave him shipping price and he
just keeps telling me to cancel order. No explanation just keeps sending email
saying " cancel order". I don't want a negative review or hurt
my account so I said request a cancellation and I'll agree. Ifigure it's
not worth possibly getting a negative review doing anything else. The buyer hasn't
made the request to cancel he just writes cancel order. I asked if shipping was
issued to try to work with them but I just keep getting cancel order emails.
I like to put what happened in a review but I don't want to hurt my account
if they say something negative. Basically dues it matter who cancels the order.
I don't want it to show I cancelled it and even though I now have open box
sets I don't want issues but I think I should write a review so this doesn't
happen to someone ekse.. any info will be appreciated

NPB
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Aug 28, 2024 15:08
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 54 times
 Topic: Problem Order
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yorbrick (1206)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
  I don't want a negative review or hurt
my account so I said request a cancellation and I'll agree. Ifigure it's
not worth possibly getting a negative review doing anything else. The buyer hasn't
made the request to cancel he just writes cancel order. I asked if shipping was
issued to try to work with them but I just keep getting cancel order emails.

You have offered a cancellation, so just cancel the order. It doesn't matter
who requests it.


  I like to put what happened in a review but I don't want to hurt my account
if they say something negative. Basically dues it matter who cancels the order.
I don't want it to show I cancelled it and even though I now have open box
sets I don't want issues but I think I should write a review so this doesn't
happen to someone ekse.. any info will be appreciated

If you leave a negative, you will no doubt get one back.

You've got open sets, but you chose to open them. You could have taken the
set weight and subtracted the box weight to get the no-box weight.
 Author: stranqe View Messages Posted By stranqe
 Posted: Aug 28, 2024 17:09
 Subject: Re: Cancel. Orders and reports issues
 Viewed: 40 times
 Topic: Problem Order
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stranqe (437)

Location:  USA, California
Member Since Contact Type Status
Jan 2, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bricks, Blocks & Beyond
I deal a lot in sets and do offer to ship without box, but ONLY after they pay
full shipping price, then afterwards I refund when shipping the item out. I
NEVER open boxes prior to full payment.

Also, the shipping savings in always on DIMENSIONAL WEIGHT and NOT ACTUAL weight
so the box weight is meaningless. New Lego sets also has so much empty space
in their boxes, you will usually save 40-50% of dimensional weight and thus
save quite a bit of shipping.



In Problem Order, yorbrick writes:
  
  I don't want a negative review or hurt
my account so I said request a cancellation and I'll agree. Ifigure it's
not worth possibly getting a negative review doing anything else. The buyer hasn't
made the request to cancel he just writes cancel order. I asked if shipping was
issued to try to work with them but I just keep getting cancel order emails.

You have offered a cancellation, so just cancel the order. It doesn't matter
who requests it.


  I like to put what happened in a review but I don't want to hurt my account
if they say something negative. Basically dues it matter who cancels the order.
I don't want it to show I cancelled it and even though I now have open box
sets I don't want issues but I think I should write a review so this doesn't
happen to someone ekse.. any info will be appreciated

If you leave a negative, you will no doubt get one back.

You've got open sets, but you chose to open them. You could have taken the
set weight and subtracted the box weight to get the no-box weight.