I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
did any of those orders involve sales tax and were paid offsite?
Hi.
Thanks for responding. That's a no to both; they were paid onsite (or sop
the order page says) and they were domestic orders which attract no sales tax.
I've had many identical order types where I have been able to mark them as
"shipped".
did any of those orders involve sales tax and were paid offsite?
Hi.
Thanks for responding. That's a no to both; they were paid onsite (or sop
the order page says)
you could 100% confirm by clicking the issue refund button to see if it can find
the connected payment
and they were domestic orders which attract no sales tax.
I've had many identical order types where I have been able to mark them as
"shipped".
if the payment isn't onsite it might be that was the cause for some complicated
spaghetti code perhaps. confirming if it is or isn't onsite might be able
to help narrow down the issue and if they aren't on site then it might be
best to remove non-onsite Paypal
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
HTH?
Hi.
Thanks. I have Paypal onsite going but not auto-checkout, it's no good for
postage here. Can I as, where is this 'Order Edit" page? I've searched
all the menus and can't find it. This site is ridiculously difficult to navigate.
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
HTH?
Hi.
Thanks. I have Paypal onsite going but not auto-checkout, it's no good for
postage here. Can I as, where is this 'Order Edit" page? I've searched
all the menus and can't find it. This site is ridiculously difficult to navigate.
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
HTH?
Hi.
Thanks. I have Paypal onsite going but not auto-checkout, it's no good for
postage here. Can I as, where is this 'Order Edit" page? I've searched
all the menus and can't find it. This site is ridiculously difficult to navigate.
There is also a link to that page inside each order at the bottom.
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
HTH?
Hi.
Thanks. I have Paypal onsite going but not auto-checkout, it's no good for
postage here. Can I as, where is this 'Order Edit" page? I've searched
all the menus and can't find it. This site is ridiculously difficult to navigate.
I've had this twice now; if the buyer changes the order status (I'm assuming
to 'Paid' ) then I have limited options for changing the status at my
end; the most I can do is mark it as "Packed", and cannot select "Shipped"
or "Completed" even if these are in the list (which they sometimes are
but not all the time!). If I do try to choose "shipped" when the option
is present I get a "Invalid Order Status" warning and it's still
on "Packed".
I'm not looking forward to having a stack of orders the system recognises
as unsent when I have completed the order. Has anyone else encountered this?
Is there a fix?
I would ask Bricklink Support, but they've still not responded to my repeated
messages on a separate matter from over a year ago.
1) Use auto checkout and instant payment, this avoids 99% of those problems and
others. Ah and it'll bring you more orders
2) Use Order Edit page. Fix both Payment status and Order Status. Then you'll
be able to set it to Shipped.
Bombing support may not help. That's probably a simple problem many in forum
can solve.
Australia, Victoria
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
)
)
)
Spain, Comunidad Valenciana
Italy, Piemonte