Discussion Forum: Thread 355367

 Author: FlavioLuisTeron View Messages Posted By FlavioLuisTeron
 Posted: Mar 22, 2024 18:39
 Subject: Item Canceled but no refund.
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 Topic: Help
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FlavioLuisTeron (36)

Location:  USA, Florida
Member Since Contact Type Status
Oct 16, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store Closed Store: Asteroid Mining Company
So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?
 Author: UTLF View Messages Posted By UTLF
 Posted: Mar 22, 2024 18:44
 Subject: (Cancelled)
 Viewed: 51 times
 Topic: Help
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UTLF (1299)

Location:  Canada, British Columbia
Member Since Contact Type Status
Oct 27, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: UTLF
(Cancelled)
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Mar 22, 2024 19:13
 Subject: Re: Item Canceled but no refund.
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Ziegelmeister (579)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Help, FlavioLuisTeron writes:
  So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?

There is a notice on the seller end when we process refunds that it can take
a few days, but from my experience (only with partial refunds for overpaid shipping)
it takes a few hours. When did they cancel the order?
 Author: FlavioLuisTeron View Messages Posted By FlavioLuisTeron
 Posted: Mar 22, 2024 19:32
 Subject: Re: Item Canceled but no refund.
 Viewed: 69 times
 Topic: Help
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FlavioLuisTeron (36)

Location:  USA, Florida
Member Since Contact Type Status
Oct 16, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store Closed Store: Asteroid Mining Company
In Help, Ziegelmeister writes:
  In Help, FlavioLuisTeron writes:
  So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?

There is a notice on the seller end when we process refunds that it can take
a few days, but from my experience (only with partial refunds for overpaid shipping)
it takes a few hours. When did they cancel the order?

Okay
Last Night. I bought the wrong thing and emailed them , and they canceled it
no issue. I Had bought 2 things and canceled them both but one guy instant refunded
me and the other hasn't issued a refund.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Mar 22, 2024 20:10
 Subject: Re: Item Canceled but no refund.
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1001bricks (55554)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, FlavioLuisTeron writes:
  In Help, Ziegelmeister writes:
  In Help, FlavioLuisTeron writes:
  So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?

There is a notice on the seller end when we process refunds that it can take
a few days, but from my experience (only with partial refunds for overpaid shipping)
it takes a few hours. When did they cancel the order?

Okay
Last Night. I bought the wrong thing and emailed them , and they canceled it
no issue. I Had bought 2 things and canceled them both but one guy instant refunded
me and the other hasn't issued a refund.

Mmmmmh if it's paid PayPal or Stripe onsite you can see in your order if
it's been refunded or not.

I'm not sure to understand?

Example (as the buyer):
 
 Author: brick_projects View Messages Posted By brick_projects
 Posted: Apr 4, 2025 03:08
 Subject: Re: Item Canceled but no refund.
 Viewed: 48 times
 Topic: Help
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brick_projects (3997)

Location:  Belgium
Member Since Contact Type Status
Feb 26, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Projects FREE📦📫 BE
In Help, 1001bricks writes:
  In Help, FlavioLuisTeron writes:
  In Help, Ziegelmeister writes:
  In Help, FlavioLuisTeron writes:
  So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?

There is a notice on the seller end when we process refunds that it can take
a few days, but from my experience (only with partial refunds for overpaid shipping)
it takes a few hours. When did they cancel the order?

Okay
Last Night. I bought the wrong thing and emailed them , and they canceled it
no issue. I Had bought 2 things and canceled them both but one guy instant refunded
me and the other hasn't issued a refund.

Mmmmmh if it's paid PayPal or Stripe onsite you can see in your order if
it's been refunded or not.

I'm not sure to understand?

Example (as the buyer):

I have just partially refunded Stripe ( 30 euros ). However I find it very disconcerting
the ORDER TOTAL is not diminished ?? This means I am getting ripped off by BL,
because they still take 3% on the whole, not what was End Reality ? Also this
will count towards my OSS so not very amused ? Plus I have to adjust my stock
manually, since it was a mistake, not a question of not having enough items ?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 4, 2025 09:02
 Subject: Re: Item Canceled but no refund.
 Viewed: 42 times
 Topic: Help
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1001bricks (55554)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Help, brick_projects writes:
  In Help, 1001bricks writes:
  In Help, FlavioLuisTeron writes:
  In Help, Ziegelmeister writes:
  In Help, FlavioLuisTeron writes:
  So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?

There is a notice on the seller end when we process refunds that it can take
a few days, but from my experience (only with partial refunds for overpaid shipping)
it takes a few hours. When did they cancel the order?

Okay
Last Night. I bought the wrong thing and emailed them , and they canceled it
no issue. I Had bought 2 things and canceled them both but one guy instant refunded
me and the other hasn't issued a refund.

Mmmmmh if it's paid PayPal or Stripe onsite you can see in your order if
it's been refunded or not.

I'm not sure to understand?

Example (as the buyer):

I have just partially refunded Stripe ( 30 euros ). However I find it very disconcerting
the ORDER TOTAL is not diminished ?? This means I am getting ripped off by BL,
because they still take 3% on the whole, not what was End Reality ? Also this
will count towards my OSS so not very amused ? Plus I have to adjust my stock
manually, since it was a mistake, not a question of not having enough items ?

You may have lost 1€ ? Just forget it, or include it in your seller's
costs, like other costs like lost not insured shipments, etc.

You've to learn and take decisions on how you want to manage your business,
prices and costs, the relationship with the buyers, long time goals etc.