Discussion Forum: Thread 354040

 Author: macebobo View Messages Posted By macebobo
 Posted: Feb 16, 2024 15:31
 Subject: Stripe "Payment received an early fraud warni
 Viewed: 166 times
 Topic: Payment Methods
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macebobo (2427)

Location:  USA, Oregon
Member Since Contact Type Status
Apr 3, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MacsBricks
Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Feb 16, 2024 15:34
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 51 times
 Topic: Payment Methods
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Nubs_Select (3752)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
Interesting. I’ve never gotten one before but I’d contact the customer. Stripe
dosnt give those out randomly so id take it very seriously
 Author: Yo_Yo_Flamingo View Messages Posted By Yo_Yo_Flamingo
 Posted: Feb 16, 2024 16:25
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 50 times
 Topic: Payment Methods
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Yo_Yo_Flamingo (4543)

Location:  USA, New York
Member Since Contact Type Status
Jan 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Set You Up
In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Step 1:
Don't use Stripe
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Feb 16, 2024 16:42
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 48 times
 Topic: Payment Methods
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Nubs_Select (3752)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Step 1:
Don't use Stripe

Step 2:
Use stripe
 Author: Yo_Yo_Flamingo View Messages Posted By Yo_Yo_Flamingo
 Posted: Feb 16, 2024 17:02
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 41 times
 Topic: Payment Methods
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Yo_Yo_Flamingo (4543)

Location:  USA, New York
Member Since Contact Type Status
Jan 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Set You Up
In Payment Methods, Nubs_Select writes:
  In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Feb 16, 2024 17:18
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 46 times
 Topic: Payment Methods
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Nubs_Select (3752)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, Nubs_Select writes:
  In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.

Step 4:
realize that is a very rare case and that knowing Paypal they might do the same
but with stripe you can have a payment option that different customers can better
use increasing sales
 Author: Yo_Yo_Flamingo View Messages Posted By Yo_Yo_Flamingo
 Posted: Feb 16, 2024 18:33
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 46 times
 Topic: Payment Methods
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Yo_Yo_Flamingo (4543)

Location:  USA, New York
Member Since Contact Type Status
Jan 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Set You Up
In Payment Methods, Nubs_Select writes:
  In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, Nubs_Select writes:
  In Payment Methods, Yo_Yo_Flamingo writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.

Step 4:
realize that is a very rare case and that knowing Paypal they might do the same
but with stripe you can have a payment option that different customers can better
use increasing sales

Except paypal doesn't do the same. I understand the cost/risk ratio can make
it worth it, but Stripe just does not bring enough to the table to put up with
their BS
 Author: macebobo View Messages Posted By macebobo
 Posted: Feb 17, 2024 00:09
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 48 times
 Topic: Payment Methods
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macebobo (2427)

Location:  USA, Oregon
Member Since Contact Type Status
Apr 3, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MacsBricks
In Payment Methods, Yo_Yo_Flamingo writes:
  Except paypal doesn't do the same.

Yes, yes they do. Ask me how I know.

  I understand the cost/risk ratio can make it worth it

My sales have definitely not been harmed by adding Stripe, it has saved me about
$150 in payment processor fees in 30 months. I view it as they are paying me
to use their service. So my savings will cover any charge back fee if it ever
happens.

  but Stripe just does not bring enough to the table to put up with their BS

This statement is true if your only experience using Stripe is through
Bricklink where Stripe is only minimally integrated. For other platforms, they
bring a helluva lot to the table.

Turns out, in my instance, the customer reported their card's unauthorized
use on another platform, unrelated to Lego, by their son. Therefore, their charge
with me is authorized and valid.

I believe Stripe was just being overly cautious when they notified me, I'm
still processing how I feel about this.
 Author: Adjour View Messages Posted By Adjour
 Posted: Feb 16, 2024 20:43
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 40 times
 Topic: Payment Methods
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Adjour (2456)

Location:  USA, Tennessee
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John


Do the refund, let the customer know, so they can call their card company, and
then try again?

If its legit, they shouldn't mind doing this.



Crystal
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 17, 2024 00:00
 Subject: Re: Stripe "Payment received an early fraud warni
 Viewed: 47 times
 Topic: Payment Methods
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TheBrickGuys (13263)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Payment Methods, Adjour writes:
  In Payment Methods, macebobo writes:
  Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John


Do the refund, let the customer know, so they can call their card company, and
then try again?

If its legit, they shouldn't mind doing this.



Crystal

I agree with Crystal. It has not happened to me (with PayPal at least) but that
is how I would handle it. I would rather lose the order then lose the money on
top of the Lego in the order if it is scam.

Jim