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| | | Author: | mattthecatt_1  | | Posted: | Jan 26, 2024 12:15 | | Subject: | *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 221 times | | Topic: | New Stores | |
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| Our brand new store for 2024 is now open, serving the United States.
We deal mostly in new and used sets, minifigures, and a few specialist parts.
Come check us out. Maybe we have just the thing you've been looking for!
https://store.bricklink.com/mattthecatt_1&utm_content=globalnav#/shop
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| | | | | Author: | Nubs_Select | | Posted: | Jan 26, 2024 12:21 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 54 times | | Topic: | New Stores | |
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| Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it  if you don’t want
to see the order you can file it and it will disappear
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| | | | | | | Author: | mattthecatt_1 | | Posted: | Jan 26, 2024 12:35 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 55 times | | Topic: | New Stores | |
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| In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 26, 2024 12:38 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 49 times | | Topic: | New Stores | |
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| | | While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one.
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You shouldn't touch the Status after the "Shipped" one, really.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 26, 2024 12:45 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 45 times | | Topic: | New Stores | |
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| In New Stores, 1001bricks writes:
| | | | While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one.
|
You shouldn't touch the Status after the "Shipped" one, really.
|
I'm not sure what the purpose of the seller setting to Complete after a certain
amount of time has passed is. If you as a seller don't want to see the order
any more, just file it. Is there a hope that PayPal will take the status of the
order into consideration when adjudicating a dispute?
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 26, 2024 12:58 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 43 times | | Topic: | New Stores | |
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| In New Stores, peregrinator writes:
| | In New Stores, 1001bricks writes:
| | | | While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one.
|
You shouldn't touch the Status after the "Shipped" one, really.
|
I'm not sure what the purpose of the seller setting to Complete after a certain
amount of time has passed is.
|
Monomaniac?
Having the feeling it's closed and done forever?
| | If you as a seller don't want to see the order
any more, just file it. Is there a hope that PayPal will take the status of the
order into consideration when adjudicating a dispute?
|
Of course not, they can't know the meaning of this status, who set it up,
when, and so on.
As a seller, you can still get a claim or a chargeback up to 6 months after the
sale 
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| | | | | | | | | Author: | Tracyd | | Posted: | Jan 26, 2024 12:53 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 47 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
| | In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
|
Most of your buyers will not read your terms. And you expect them to follow
an arbitrary time frame to mark an order complete, but you don't commit to
a time frame for invoicing or shipping.
People need to let go of this order complete marking. I am old school and will
mark an order complete, I usually skip the received option as I get it done right
away. But I have been using this site a long time when feedback was more important.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 26, 2024 13:00 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 36 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
| | In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
|
Best of luck with many unhappy customers 🤷♂️ even a guy with over 50k feedback
says it’s a bad idea. You said “gleaned from more experience then you” but not
ever seller has the right terms. Countless stores say they arnt responsible for
lost shipments yet they are fully responsible as an example.
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| | | | | | | | | Author: | jennnifer | | Posted: | Jan 26, 2024 13:01 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 41 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
| | In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
|
The Complete status is for Buyers. Leave it alone. Your research led you in the
wrong direction. There is no reason or benefit for a seller to mark an order
complete. If it bothers you just file it.
~Jen
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 26, 2024 14:34 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 35 times | | Topic: | New Stores | |
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| I've asked this question many times and no one seems to know the answer:
If the "Completed" status is for Buyers only, why are sellers allowed
to change it?
Any graybeards care to weigh in?
In New Stores, jennnifer writes:
| |
The Complete status is for Buyers. Leave it alone. Your research led you in the
wrong direction. There is no reason or benefit for a seller to mark an order
complete. If it bothers you just file it.
~Jen
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| | | | | | | | | Author: | zorbanj | | Posted: | Jan 26, 2024 13:22 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 53 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
| |
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
|
Hitting people up for feedback or to mark their orders as complete is a very
bad idea, unless you don't mind a few neutral/negative feedbacks from doing
so.
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| | | | | | | | | Author: | popsicle | | Posted: | Jan 26, 2024 14:18 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 101 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
| | In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
While I appreciate this copy-and-paste from some of your other posts, this consideration
was not an arbitrary one. I did my research before setting up the store, and
this was something I gleaned from those with more experience than me. It's
specifically there in the terms to set the expectation beforehand and will only
go into effect after there have reasonable attempts to communicate first, which
is also noted.
|
There are common scenarios in which a seller might consider setting an order
sent as “Completed” A few, and just off-the-top-of-my-head, sure there are more
valid reasons…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
3) Buyer contacts seller thanking them for the LEGO and offers praise of service
and/or product, without changing the status from “Shipped” or “Received”.
4) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing complete satisfaction with the transaction, again without
bothering to change the status.
In short, there's a good many LEGO fans that simply don’t know, don’t
care or don’t care to know about 'order status duties’ Many just wish to
buy LEGO and that’s it. Which is fine. The changing of order status by the seller
just helps a vendor to clean things up a bit, to stay organized.
Opinion based on my experience over the years, and obviously not that some others.
-popsicle
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 26, 2024 14:23 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 41 times | | Topic: | New Stores | |
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| In New Stores, popsicle writes:
| | 2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
|
The seller can't edit the status if the buyer changes it to Received.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jan 26, 2024 14:30 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 53 times | | Topic: | New Stores | |
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| In New Stores, peregrinator writes:
| | In New Stores, popsicle writes:
| | 2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
|
The seller can't edit the status if the buyer changes it to Received.
|
That's true. Mixing up order status from elsewhere. Thank you.
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| | | | | | | | | | | Author: | mattthecatt_1 | | Posted: | Jan 26, 2024 14:44 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 38 times | | Topic: | New Stores | |
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| | | There are common scenarios in which a seller might consider setting an order
sent as “Completed” A few, and just off-the-top-of-my-head, sure there are more
valid reasons…
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
3) Buyer contacts seller thanking them for the LEGO and offers praise of service
and/or product, without changing the status from “Shipped” or “Received”.
4) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing complete satisfaction with the transaction, again without
bothering to change the status.
In short, there's a good many LEGO fans that simply don’t know, don’t
care or don’t care to know about 'order status duties’ Many just wish to
buy LEGO and that’s it. Which is fine. The changing of order status by the seller
just helps a vendor to clean things up a bit, to stay organized.
Opinion based on my experience over the years, and obviously not that some others.
-popsicle
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Over the course of this discussion, I have come across some good arguments for
doing things one way or another, which will in turn help me and anyone else reading
it to make ever more informed choices. It's very evident that eveyone's
own experience has been different, and that not everything is plainly black or
white. To think, it all started from a simple announcement that my store is now
open, having since morphed into something else entirely. Hopefully, someone along
the way will actually take an interest in the inventory. 
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| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Jan 27, 2024 11:17 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 43 times | | Topic: | New Stores | |
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| | |
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
3) Buyer contacts seller thanking them for the LEGO and offers praise of service
and/or product, without changing the status from “Shipped” or “Received”.
4) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing complete satisfaction with the transaction, again without
bothering to change the status.
In short, there's a good many LEGO fans that simply don’t know, don’t
care or don’t care to know about 'order status duties’ Many just wish to
buy LEGO and that’s it. Which is fine. The changing of order status by the seller
just helps a vendor to clean things up a bit, to stay organized.
|
Good points. I think that after 30 days if a buyer has not changed the order
status to "Complete" then they probably will fall under the category
'dont care' and will not care if the seller changes the status to complete.
Jim
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Jan 27, 2024 11:36 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 38 times | | Topic: | New Stores | |
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| In New Stores, TheBrickGuys writes:
| | | |
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
3) Buyer contacts seller thanking them for the LEGO and offers praise of service
and/or product, without changing the status from “Shipped” or “Received”.
4) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing complete satisfaction with the transaction, again without
bothering to change the status.
In short, there's a good many LEGO fans that simply don’t know, don’t
care or don’t care to know about 'order status duties’ Many just wish to
buy LEGO and that’s it. Which is fine. The changing of order status by the seller
just helps a vendor to clean things up a bit, to stay organized.
|
Good points. I think that after 30 days if a buyer has not changed the order
status to "Complete" then they probably will fall under the category
'dont care' and will not care if the seller changes the status to complete.
|
Thanks, Jim. You put it even better.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 27, 2024 11:55 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 32 times | | Topic: | New Stores | |
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| In New Stores, TheBrickGuys writes:
| | […]
Good points. I think that after 30 days if a buyer has not changed the order
status to "Complete" then they probably will fall under the category
'dont care' and will not care if the seller changes the status to complete.
|
The question is: Why does the seller care?
Do you anxiously follow all your orders and packages every day? Maybe small
stores / new stores, can do that… but does a big store has time to do that?
I’d think they just send the order and wait to hear from the buyer if there’s
a problem. Then they can look into tracking or whatever.
What would a seller about orders that went well? I think it’s a situation where
the adage “no news is good news” applies.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 27, 2024 12:17 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 30 times | | Topic: | New Stores | |
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| In New Stores, SylvainLS writes:
| | In New Stores, TheBrickGuys writes:
| | […]
Good points. I think that after 30 days if a buyer has not changed the order
status to "Complete" then they probably will fall under the category
'dont care' and will not care if the seller changes the status to complete.
|
The question is: Why does the seller care?
Do you anxiously follow all your orders and packages every day? Maybe small
stores / new stores, can do that… but does a big store has time to do that?
|
Yes, that'd seem crazy to me.
I never checked any tracking (apart if buyer ask me to), even at the beginning
of the shop.
And what for, especially while tracking can be completely false?
Just a story:
* One+ month ago, have an important DHL Express (courrier, expensive) to arrive
here.
* Couple days ago received an e-mail like "Success, delivered"! It was
for us to arrive, but nobody have seen it. We checked on line, the signee name
was unknown, neither its signature.
* We opened an inquiry at DHL. Papers to sign, bit of a pain.
* While this, we ordered the same thing another time to get it. Received fine
this time, nrxt or couple of days later, as expected.
* That was weeks ago. Yesterday (I swear) we sudenly received the first missing
order, never delivered. It took 1 month (for a next day delivery).
I guess driver signed it as he was to deliver it, the forgot, then the parcel
was forgotten in a warehouse...
Both tracking, signee and signature were lying, status was (and remains) incorrect.
Please sellers do your seller job: ship.
Then leave the IRL status to who's able to determine if it's received
or completed, or what they wish including not changing it.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 27, 2024 16:50 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 26 times | | Topic: | New Stores | |
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| In New Stores, TheBrickGuys writes:
| | | |
1) Buyer leaves positive feedback, but doesn’t change the order status from “Shipped”
2) Buyer leaves positive feedback and changes the status to “Received” thinking
that’s it. Fairly common, actually.
3) Buyer contacts seller thanking them for the LEGO and offers praise of service
and/or product, without changing the status from “Shipped” or “Received”.
4) Buyer and seller are in communication over an order issue, which concludes
with the buyer expressing complete satisfaction with the transaction, again without
bothering to change the status.
In short, there's a good many LEGO fans that simply don’t know, don’t
care or don’t care to know about 'order status duties’ Many just wish to
buy LEGO and that’s it. Which is fine. The changing of order status by the seller
just helps a vendor to clean things up a bit, to stay organized.
|
Good points. I think that after 30 days if a buyer has not changed the order
status to "Complete" then they probably will fall under the category
'dont care' and will not care if the seller changes the status to complete.
Jim
|
to a point maybe but even then I still on many occasions have buyers update it
months later. for example today just now a buyer finally marked an order from
September as complete and just the other day I had an order from November marked
as complete. some buyers just take their time and it can be frustrating if the
seller does it
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| | | | | | | Author: | mattthecatt_1 | | Posted: | Jan 26, 2024 14:20 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 40 times | | Topic: | New Stores | |
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| In New Stores, Nubs_Select writes:
| | Welcome to bricklink!
Just a heads up you have this
“ Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, automatically
be closed under the assumption that the transaction went smoothly.”
In your terms. You should never ever marked an order complete unless it is an
order you placed. Yes sellers have the option to mark an order as complete but
it should never be done. Only the buyer can truly know when it’s done. I’ve placed
orders and it’s multiple times taken multiples weeks+ to go thru them and if
the seller marked it as complete and messed it up or annoyed a buyer that can
result in a buyer leaving negative feedback. Yes many orders will never be marked
as received or complete and even more will never have feedback left buts it’s
ok none are required and you don’t need to worry about it if you don’t want
to see the order you can file it and it will disappear
|
Well, thank you for the suggestions, everyone. In light of some details I had
not initially been made aware of, I've relaxed the wording in the terms somewhat.
However, I don't think it's unreasonable to set some expectation
on the part of the buyer, whether or not they choose to honour it. I will stick
to filing orders rather than actually completing them, now that it's been
made clear that this isn't a required step.
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| | | | | Author: | yorbrick | | Posted: | Jan 26, 2024 13:35 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 55 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
Orders not marked as completed by the buyer within 30 days of being marked
as shipped by the seller will, barring any additional communication, be considered
complete under the assumption that the transaction went smoothly. After this
period, the seller will no longer be liable for any issues the buyer might want
to report.
This means buyers will just go straight to PayPal and file their complaint there,
without giving you the opportunity to resolve it. That could end up costing you
significantly more than replacing or refunding whatever the problem is.
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| | | | | Author: | edeevo | | Posted: | Jan 26, 2024 14:40 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 31 times | | Topic: | New Stores | |
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| In New Stores, mattthecatt_1 writes:
Welcome aboard!
Life is Good.
~Ed.
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| | | | | | | Author: | mattthecatt_1 | | Posted: | Jan 26, 2024 14:45 | | Subject: | Re: *** The Gift Shop Now Open! *** (US Based) | | Viewed: | 56 times | | Topic: | New Stores | |
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| | | Welcome aboard!
Life is Good.
~Ed.
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Thank you!
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USA, California
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
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