Discussion Forum: Thread 353130

 Author: IvBS View Messages Posted By IvBS
 Posted: Jan 25, 2024 17:49
 Subject: Assurenc and Tracking
 Viewed: 109 times
 Topic: Shipping
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IvBS (81)

Location:  Germany, Baden-Württemberg
Member Since Contact Type Status
Dec 23, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricksteal
Hello,
I am a small Store and I wanted to ask if I must assure my Orders or offer
assurenc and Tracking in my Shipping settings?
What if the buyer doesn´t get the Package? Do I have to refund him the money?

Thank you for your Answer

Ivan
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 25, 2024 17:58
 Subject: Re: Assurenc and Tracking
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 Topic: Shipping
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1001bricks (55910)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Shipping, IvanSako writes:
  Hello,
I am a small Store and I wanted to ask if I must assure my Orders or offer
assurenc and Tracking in my Shipping settings?
What if the buyer doesn´t get the Package? Do I have to refund him the money?

Insurance is for you, not the buyer.

You've a Shop, you're a professional.
Yes, you've to refund money to the buyer (EU Laws).

It's then your decision in invoice for insurance, or give it for free; it's
your problem.