Discussion Forum: Thread 353064

 Author: lozzajp View Messages Posted By lozzajp
 Posted: Jan 24, 2024 05:15
 Subject: Nothing received. PayPal said to go to court?
 Viewed: 202 times
 Topic: Problem Order
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lozzajp (1)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 13, 2023 Contact Member Buyer
Buying Privileges - OK
Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Jan 24, 2024 05:36
 Subject: Re: Nothing received. PayPal said to go to court?
 Viewed: 62 times
 Topic: Problem Order
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Brick_Qc (3568)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Brick_Qc
In Problem Order, lozzajp writes:
  Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

Paypal is reknown to be vastly in favor of the buyers in most cases. If they
sided with the seller, your case most be very very weak. It's even surprising.
Maybe you can give more details here and we'll juge by ourselves. And no,
you don't go to court for 25 pounds.
 Author: infinibrix View Messages Posted By infinibrix
 Posted: Jan 24, 2024 06:12
 Subject: Re: Nothing received. PayPal said to go to court?
 Viewed: 87 times
 Topic: Problem Order
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infinibrix (4864)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 1, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: infinibrix
In Problem Order, lozzajp writes:
  Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

If Paypal sided with the seller its because the seller was able to provide a
tracking number with evidence that the item was shipped/received. However in
some cases just because an item was signed for it doesn't always mean it
went to the correct address. The courier may also be at fault in some other way
such as wrongly signing on your behalf or not leaving in a safe place when you
weren't at home to take the package.
My advice would be to ask the seller or paypal to provide the tracking number
so you can look into what has occurred.
I once checked the tracking evidence only to notice that the photo proof that
accompanied the signature wasn't even a photo of my own front door! The driver
basically shipped to a different address with the same house number and I was
able to collect from this alternative address without issue!
 Author: steelwoolghandi View Messages Posted By steelwoolghandi
 Posted: Jan 24, 2024 10:52
 Subject: Re: Nothing received. PayPal said to go to court?
 Viewed: 51 times
 Topic: Problem Order
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steelwoolghandi (2591)

Location:  USA, Texas
Member Since Contact Type Status
Oct 15, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: steelwoolghandi's
In Problem Order, lozzajp writes:
  Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

Like infinibrix said, it probably went to the wrong address and was accepted.
Unfortunately most people will not go out of their way to contact the Post Office
or try and find the right person, they just throw the package in a corner and
ignore it. You will have to track it down through the post office to find where
it actually landed.
 Author: PlanetEarthToys View Messages Posted By PlanetEarthToys
 Posted: Jan 24, 2024 11:23
 Subject: Re: Nothing received. PayPal said to go to court?
 Viewed: 54 times
 Topic: Problem Order
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PlanetEarthToys (88)

Location:  USA, Arkansas
Member Since Contact Type Status
Aug 24, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Planet Earth Toys
In Problem Order, steelwoolghandi writes:
  In Problem Order, lozzajp writes:
  Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

Like infinibrix said, it probably went to the wrong address and was accepted.
Unfortunately most people will not go out of their way to contact the Post Office
or try and find the right person, they just throw the package in a corner and
ignore it. You will have to track it down through the post office to find where
it actually landed.

usps delivery has GPS locating on the tracking #.
they can pull up exactly where it was delivered.

talk to your post master at your local Post Office that deivers your mail