Discussion Forum: Thread 352895

 Author: connectbrick View Messages Posted By connectbrick
 Posted: Jan 20, 2024 03:10
 Subject: Help desk not responding
 Viewed: 117 times
 Topic: Problem Order
 Report:
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

connectbrick (15537)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 1, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Connect A Brick
We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 20, 2024 03:57
 Subject: Re: Help desk not responding
 Viewed: 41 times
 Topic: Problem Order
 Report:
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

1001bricks (55777)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem Order, bricksinbloom writes:
  We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?

I would open a ticket?

Simply wait, if it's not your third one, simply wait - they're overloaded.
 Author: connectbrick View Messages Posted By connectbrick
 Posted: Jan 20, 2024 04:22
 Subject: Re: Help desk not responding
 Viewed: 45 times
 Topic: Problem Order
 Report:
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

connectbrick (15537)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 1, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Connect A Brick
In Problem Order, 1001bricks writes:
  In Problem Order, bricksinbloom writes:
  We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?

I would open a ticket?

Simply wait, if it's not your third one, simply wait - they're overloaded.

I opened a ticket a month ago.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 20, 2024 04:27
 Subject: (Cancelled)
 Viewed: 45 times
 Topic: Problem Order
Cancel Message
Cancel
BrickLink
ID Card

1001bricks (55777)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Jan 20, 2024 04:31
 Subject: Re: Help desk not responding
 Viewed: 61 times
 Topic: Problem Order
 Report:
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

1001bricks (55777)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem Order, bricksinbloom writes:
  In Problem Order, 1001bricks writes:
  In Problem Order, bricksinbloom writes:
  We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?

I would open a ticket?

Simply wait, if it's not your third one, simply wait - they're overloaded.

I opened a ticket a month ago.

I meant, a new ticket about no reply to the ticket

But of course don't, please.