Discussion Forum: Thread 352485

 Author: Brick_M View Messages Posted By Brick_M
 Posted: Jan 9, 2024 03:20
 Subject: Regarding Refunds for Cancelled Orders
 Viewed: 144 times
 Topic: Problem Order
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Brick_M (584)

Location:  USA, California
Member Since Contact Type Status
Sep 4, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Made
I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order. I made the payment
by PayPal (Onsite). Does the seller have to manually refund my order or does
it automatically refund back to me within 3-5 business days or do I need to file
a dispute on Paypal inorder to get my refund from the cancelled order?
 Author: PlanetEarthToys View Messages Posted By PlanetEarthToys
 Posted: Jan 9, 2024 03:30
 Subject: (Cancelled)
 Viewed: 49 times
 Topic: Problem Order
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PlanetEarthToys (146)

Location:  USA, Arkansas
Member Since Contact Type Status
Aug 24, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store Closed Store: Planet Earth Toys
(Cancelled)
 Author: Brick_M View Messages Posted By Brick_M
 Posted: Jan 9, 2024 21:25
 Subject: Re: Regarding Refunds for Cancelled Orders
 Viewed: 43 times
 Topic: Problem Order
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Brick_M (584)

Location:  USA, California
Member Since Contact Type Status
Sep 4, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Made
In Problem Order, PlanetEarthToys writes:
  In Problem Order, Brick_M writes:
  "I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order."

confused...

did the seller cancel the order only after an NSS was filed or did the seller
AGREE to cancel the order per a request to cancel it & you filed an NSS
on him to cancel the order...?

those are 2 different scenario's

I filed an NSS first, then requested to cancel my order due to not shipping the
order about a month. He filed OCR to cancel my order.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jan 9, 2024 03:41
 Subject: Re: Regarding Refunds for Cancelled Orders
 Viewed: 61 times
 Topic: Problem Order
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yorbrick (1206)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
In Problem Order, Brick_M writes:
  I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order. I made the payment
by PayPal (Onsite). Does the seller have to manually refund my order or does
it automatically refund back to me within 3-5 business days or do I need to file
a dispute on Paypal inorder to get my refund from the cancelled order?

The seller has to refund manually. Cancellation on bricklink is not linked to
refunds. If the seller hasn't refunded and previously kept you waiting a
month, I'd go straight to PayPal.
 Author: Brick_M View Messages Posted By Brick_M
 Posted: Jan 9, 2024 21:30
 Subject: Re: Regarding Refunds for Cancelled Orders
 Viewed: 52 times
 Topic: Problem Order
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Brick_M (584)

Location:  USA, California
Member Since Contact Type Status
Sep 4, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Made
In Problem Order, yorbrick writes:
  In Problem Order, Brick_M writes:
  I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order. I made the payment
by PayPal (Onsite). Does the seller have to manually refund my order or does
it automatically refund back to me within 3-5 business days or do I need to file
a dispute on Paypal inorder to get my refund from the cancelled order?

The seller has to refund manually. Cancellation on bricklink is not linked to
refunds. If the seller hasn't refunded and previously kept you waiting a
month, I'd go straight to PayPal.

I was thinking of doing as my backup plan. I contacted the seller about the refund
situation.