I wonder if it would be possible to move this option from its current obscure
position on the Troubleshooting page to a more prominent position on the sales
order page. As a buyer, I noticed that every time the seller didn't have
enough of an item on the order, the seller would just give me a credit. This
is not the correct way. That doesnt adjust sales tax or fees. It doesnt give
the buyer an opportunity to approve or disapprove the adjustment either. Recently
I had this problem as a seller and it ended with my buyer getting irritated because
she says she didnt receive the request to remove the item and that NO ONE ELSE
HAD EVER DONE IT THAT WAY. She always just got a credit. So I think this option
needs to be moved to the front page so to speak. It is not an uncommon situation.
I think if easier to find, sellers would be more inclined to use this feature.
I have used it a few timrs recently and everything went smoothly. I've only
had the one issue with it.
In general it’s more work then it’s worth if one of the parties has never used
it before. If it’s a small 10 cent part and the seller dosnt have it they should
just refund/credit a reasonable amount like $1 (unless the buyer wants to cancel)
and then move on.
USA, Iowa
Canada, Ontario