| Discussion Forum: Thread 351262 |
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| | | | | Author: | Nubs_Select  | | Posted: | Dec 7, 2023 13:13 | | Subject: | Re: More help is on the way! | | Viewed: | 58 times | | Topic: | Administrative | |
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| | Interesting update! Thanks! |
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| | | | | Author: | 1001bricks | | Posted: | Dec 7, 2023 13:19 | | Subject: | Re: More help is on the way! | | Viewed: | 76 times | | Topic: | Administrative | |
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| Good news, probably?
But then, should I reopen my tickets not solved simply marked Closed?
A techn rep wrote me that "Closed" doesn't mean anything (like solved
or abandonned), but just they close them.
Still, no reply and no change.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 7, 2023 13:37 | | Subject: | Re: More help is on the way! | | Viewed: | 103 times | | Topic: | Administrative | |
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| In Administrative, Admin_Russell writes:
| | In Administrative, 1001bricks writes:
| | Good news, probably?
But then, should I reopen my tickets not solved simply marked Closed?
A techn rep wrote me that "Closed" doesn't mean anything (like solved
or abandonned), but just they close them.
Still, no reply and no change.
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We will still have the record of the old tickets in the old system. They are
not disappearing.
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Great, thank you Russell.
But I just checked, and if I'm not mistaken - I can't see my tickets
in the helpdesk anymore? Oh that's terrible.
The last one I remember is still our Shop not receiving ANY mail from mailchimp
whatever, for 4 years now.
I receive them (but as a buyer) with a test account, it's not a problem here.
But nothing regarding the Shop.
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