Discussion Forum: Thread 351262

 Author: CE_Eric View Messages Posted By CE_Eric
 Posted: Dec 7, 2023 11:50
 Subject: More help is on the way!
 Viewed: 953 times
 Topic: Administrative
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CE_Eric (0)

Location:  USA, California
Member Since Contact Type Status
Jul 19, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Only the best!
We're connecting the award-winning LEGO® Customer Service Team to BrickLink's
Help Desk!

Why are we doing this?
To improve BrickLink customer support with a common LEGO customer support platform.

What will change?
More help desk agents across multiple time-zones will be available to lend a
hand! Attachments (e.g. screenshots, XML files, Studio files) will be handled
via secured email. Help pages will be updated for compatibility with the LEGO
customer support platform and simplified.

Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

Happy Holidays!
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Dec 7, 2023 13:13
 Subject: Re: More help is on the way!
 Viewed: 70 times
 Topic: Administrative
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Nubs_Select (4756)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
Interesting update! Thanks!
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 7, 2023 13:19
 Subject: Re: More help is on the way!
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 Topic: Administrative
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1001bricks (55573)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
Good news, probably?

  Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

But then, should I reopen my tickets not solved simply marked Closed?

A techn rep wrote me that "Closed" doesn't mean anything (like solved
or abandonned), but just they close them.

Still, no reply and no change.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Dec 7, 2023 13:30
 Subject: Re: More help is on the way!
 Viewed: 158 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, 1001bricks writes:
  Good news, probably?

  Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

But then, should I reopen my tickets not solved simply marked Closed?

A techn rep wrote me that "Closed" doesn't mean anything (like solved
or abandonned), but just they close them.

Still, no reply and no change.

We will still have the record of the old tickets in the old system. They are
not disappearing.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 7, 2023 13:37
 Subject: Re: More help is on the way!
 Viewed: 124 times
 Topic: Administrative
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1001bricks (55573)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Administrative, Admin_Russell writes:
  In Administrative, 1001bricks writes:
  Good news, probably?

  Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

But then, should I reopen my tickets not solved simply marked Closed?

A techn rep wrote me that "Closed" doesn't mean anything (like solved
or abandonned), but just they close them.

Still, no reply and no change.

We will still have the record of the old tickets in the old system. They are
not disappearing.

Great, thank you Russell.

But I just checked, and if I'm not mistaken - I can't see my tickets
in the helpdesk anymore? Oh that's terrible.

The last one I remember is still our Shop not receiving ANY mail from mailchimp
whatever, for 4 years now.

I receive them (but as a buyer) with a test account, it's not a problem here.
But nothing regarding the Shop.