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| | | Author: | CanadaFirst  | | Posted: | Nov 16, 2023 14:39 | | Subject: | Major problem with statuses changing | | Viewed: | 191 times | | Topic: | Technical Issues | |
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| We posted here before about this issue but it's more common now.
So, we have some orders that are in 'paid' status and last night at 23:38
they changed status to 'ready'
And we had some orders that were in 'NPB' status and they were changed
to 'packed'
This is a major problem, status shouldn't change on its own and now we had
to re-file the NPB and to check every order that had been put as 'ready'
to make sure that the payment actually had been received on Paypal (it was).
It used to happen maybe once every few months, but this week when I came in to
the shop on Monday there had been orders affected and this morning too.
Has this issue been reported? Is someone working on this?
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| | | | | Author: | Stellar | | Posted: | Nov 16, 2023 15:47 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 56 times | | Topic: | Technical Issues | |
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| In Technical Issues, CanadaFirst writes:
| | We posted here before about this issue but it's more common now.
So, we have some orders that are in 'paid' status and last night at 23:38
they changed status to 'ready'
And we had some orders that were in 'NPB' status and they were changed
to 'packed'
This is a major problem, status shouldn't change on its own and now we had
to re-file the NPB and to check every order that had been put as 'ready'
to make sure that the payment actually had been received on Paypal (it was).
It used to happen maybe once every few months, but this week when I came in to
the shop on Monday there had been orders affected and this morning too.
Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
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| | | | | | | Author: | CanadaFirst | | Posted: | Nov 16, 2023 17:04 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 72 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, CanadaFirst writes:
| | We posted here before about this issue but it's more common now.
So, we have some orders that are in 'paid' status and last night at 23:38
they changed status to 'ready'
And we had some orders that were in 'NPB' status and they were changed
to 'packed'
This is a major problem, status shouldn't change on its own and now we had
to re-file the NPB and to check every order that had been put as 'ready'
to make sure that the payment actually had been received on Paypal (it was).
It used to happen maybe once every few months, but this week when I came in to
the shop on Monday there had been orders affected and this morning too.
Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
|
We use brick freedom to sync but, at least according to them, they do not change
anything on bricklink except for quantities on items sold when a sale happens
on a different platform.
What would selecting separating payment status and order status do? Currently
it's unticked but when we edit an order, there is a payment status and an
order status. Would this just add the payment status to the orders page?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 16, 2023 18:12 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 58 times | | Topic: | Technical Issues | |
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| | | | | | | Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
|
We use brick freedom to sync but, at least according to them [...]
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Never had this problem.
Only 2 ways I see it can happen (apart something very specific broken on BrickLink
but which concerns you only):
1) You change something on the Orders Received page, submit, then hit Refresh
- last time I checked (10 years ago?) it could "copy" one change to other(s)
order(s). In short, never refresh a "POST" (form) page on BrickLink.
Just like the forum post message (it just makes a copy of the post).
2) You use a third party (or your own) software.
IMHO anyway.
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| | | | | | | | | | | Author: | stranqe | | Posted: | Nov 16, 2023 18:44 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| The statuses of my orders do randomly change sometimes. just 2 days ago, the
system set 6-7 shipped orders to ready for no reason. These were orders that
were already days old o shipped status. This random status changing does occur
on occasion, maybe a couple times a month. No idea what causes it.
a couple months ago I had a NPB status change at day 6(!!) causing me to have
to restart the whole 7 day process to cancel.
Its a weird bug and it has happened maybe 9-10 times to me this year.
so I can confirm OP's original issue is legitimate.
In Technical Issues, 1001bricks writes:
| | | | | | | | Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
|
We use brick freedom to sync but, at least according to them [...]
|
Never had this problem.
Only 2 ways I see it can happen (apart something very specific broken on BrickLink
but which concerns you only):
1) You change something on the Orders Received page, submit, then hit Refresh
- last time I checked (10 years ago?) it could "copy" one change to other(s)
order(s). In short, never refresh a "POST" (form) page on BrickLink.
Just like the forum post message (it just makes a copy of the post).
2) You use a third party (or your own) software.
IMHO anyway.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Nov 16, 2023 19:21 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| | | The statuses of my orders do randomly change sometimes. just 2 days ago, the
system set 6-7 shipped orders to ready for no reason. These were orders that
were already days old o shipped status. This random status changing does occur
on occasion, maybe a couple times a month.
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Your name checks out 
| | so I can confirm OP's original issue is legitimate.
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Sure, but I also confirm I never have had this issue.
Which neither mean anything, I agree; but see my post on possible causes?
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| | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 16, 2023 20:09 | | Subject: | (Cancelled) | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 16, 2023 20:10 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 60 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | The statuses of my orders do randomly change sometimes. just 2 days ago, the
system set 6-7 shipped orders to ready for no reason. These were orders that
were already days old o shipped status. This random status changing does occur
on occasion, maybe a couple times a month.
|
Your name checks out
| | so I can confirm OP's original issue is legitimate.
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Sure, but I also confirm I never have had this issue.
Which neither mean anything, I agree; but see my post on possible causes?.
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Canceled the previous post and reposted, formatting broke,
We use brick freedom and the programmer just confirmed to me that his software
does not do this and cannot do this.
As a rule, I've told all of my employees to never refresh a page, to instead
ctrl-l and then enter so that the page reloads fresh without refreshing and risking
that something is sent again.
I do realize that it's not an issue that affects a lot of people, if it was
it would be discussed here by others. This has been happening a few times since
this summer, first time it happened I thought it was user error by one of our
employees, but it happening again made it seem like a likely issue with the site.
It was often noticed on Monday morning.
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Nov 17, 2023 02:22 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| | |
We use brick freedom and the programmer just confirmed to me that his software
does not do this and cannot do this.
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What if bricklink confirms that their software does not do it and cannot do it?
And that it must be down to user behaviour.
Especially if you have multiple people accessing the same account, you cannot
possibly know what has happened unless you monitor their usage of the software.
One off errors occasionally happen when people do their work.
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| | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 15:16 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 57 times | | Topic: | Technical Issues | |
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| In Technical Issues, yorbrick writes:
| | | |
We use brick freedom and the programmer just confirmed to me that his software
does not do this and cannot do this.
|
What if bricklink confirms that their software does not do it and cannot do it?
And that it must be down to user behaviour.
Especially if you have multiple people accessing the same account, you cannot
possibly know what has happened unless you monitor their usage of the software.
One off errors occasionally happen when people do their work.
|
I hear that, but in cases where this happens it's very late at night when
no employees are working, and the change is at the same time for all orders that
are changed so user error seems unlikely.
If bricklink looks into this and says that it's impossible that it's
them, we'll investigate further but I don't see what other options we
have in this case.
we don't use brick freedom to mark orders as shipped or anything like
that, only to synchronise inventory.
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| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Nov 17, 2023 16:28 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| | | I hear that, but in cases where this happens it's very late at night when
no employees are working, and the change is at the same time for all orders that
are changed so user error seems unlikely.
If bricklink looks into this and says that it's impossible that it's
them, we'll investigate further but I don't see what other options we
have in this case.
we don't use brick freedom to mark orders as shipped or anything like
that, only to synchronise inventory.
|
See Stellar's post?
"I tried BrickFreedom for a short time last year and it did change status
for
some of my old orders already shipped. Maybe it is better now but for me their
interface is not clean enough to not make a mistake sometimes."
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| | | | | | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 16:45 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | I hear that, but in cases where this happens it's very late at night when
no employees are working, and the change is at the same time for all orders that
are changed so user error seems unlikely.
If bricklink looks into this and says that it's impossible that it's
them, we'll investigate further but I don't see what other options we
have in this case.
we don't use brick freedom to mark orders as shipped or anything like
that, only to synchronise inventory.
|
See Stellar's post?
"I tried BrickFreedom for a short time last year and it did change status
for
some of my old orders already shipped. Maybe it is better now but for me their
interface is not clean enough to not make a mistake sometimes."
|
This seems to me like they are using brick freedom to mark orders shipped and
so on, which we don't do.
We manually update our orders on both platforms, and like I said earlier, when
changes happen they all happen at once. I checked the logs on brick freedom and
it didn't connect to either platform when the changes happened.
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| | | | | | | | | | | | | | | | | | | | | Author: | CPgolfaddict | | Posted: | Nov 17, 2023 18:39 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| Maybe one of your employees is messing with you. If they have the PW they can
login from anywhere. Did you fire anyone and forget to change your PW?
In Technical Issues, CanadaFirst writes:
| | In Technical Issues, yorbrick writes:
| | | |
We use brick freedom and the programmer just confirmed to me that his software
does not do this and cannot do this.
|
What if bricklink confirms that their software does not do it and cannot do it?
And that it must be down to user behaviour.
Especially if you have multiple people accessing the same account, you cannot
possibly know what has happened unless you monitor their usage of the software.
One off errors occasionally happen when people do their work.
|
I hear that, but in cases where this happens it's very late at night when
no employees are working, and the change is at the same time for all orders that
are changed so user error seems unlikely.
If bricklink looks into this and says that it's impossible that it's
them, we'll investigate further but I don't see what other options we
have in this case.
we don't use brick freedom to mark orders as shipped or anything like
that, only to synchronise inventory.
|
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| | | | | | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 19:06 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| In Technical Issues, CPgolfaddict writes:
| | Maybe one of your employees is messing with you. If they have the PW they can
login from anywhere. Did you fire anyone and forget to change your PW?
|
Since the 'Disturbance' here, a new password has been put in place and
no one has been fired in a while so that would be doubtful.
We will continue to investigate this from our end.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Nov 17, 2023 19:25 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| | | [...] and no one has been fired in a while [...]
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Wow!
You may hire someone for your Communication 
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 19:43 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | | | [...] and no one has been fired in a while [...]
|
Wow!
You may hire someone for your Communication
|
No one has been fired in quite a while, in a long time.
Désolé, je suis Franco moi aussi et un peu fatiqué, je ne m'attendais pas
à ce que ce message soit disségué pour y trouver des petites bêtes dans une portion
n'ayant pas rapport au problème déclaré amis bon... 
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 19:48 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, 1001bricks writes:
| | | | [...] and no one has been fired in a while [...]
|
Wow!
You may hire someone for your Communication
|
No one has been fired in quite a while, in a long time.
Désolé, je suis Franco moi aussi et un peu fatiqué, je ne m'attendais pas
à ce que ce message soit disségué pour y trouver des petites bêtes dans une portion
n'ayant pas rapport au problème déclaré amis bon...
|
mais bon, évidemment, pointing it out before you jump on that one too...
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Nov 17, 2023 20:08 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, 1001bricks writes:
| | | | [...] and no one has been fired in a while [...]
|
Wow!
You may hire someone for your Communication
|
No one has been fired in quite a while, in a long time.
Désolé, je suis Franco moi aussi et un peu fatiqué, je ne m'attendais pas
à ce que ce message soit disségué pour y trouver des petites bêtes dans une portion
n'ayant pas rapport au problème déclaré amis bon...
|
Inquiète-toi pas, juste de la joke
Bonne fin de semaine !
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | CanadaFirst | | Posted: | Nov 17, 2023 20:33 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | In Technical Issues, CanadaFirst writes:
| | In Technical Issues, 1001bricks writes:
| | | | [...] and no one has been fired in a while [...]
|
Wow!
You may hire someone for your Communication
|
No one has been fired in quite a while, in a long time.
Désolé, je suis Franco moi aussi et un peu fatiqué, je ne m'attendais pas
à ce que ce message soit disségué pour y trouver des petites bêtes dans une portion
n'ayant pas rapport au problème déclaré amis bon...
|
Inquiète-toi pas, juste de la joke
Bonne fin de semaine !
|
Toi aussi! 
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| | | | | | | | | Author: | Stellar | | Posted: | Nov 17, 2023 04:46 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, CanadaFirst writes:
| | We posted here before about this issue but it's more common now.
So, we have some orders that are in 'paid' status and last night at 23:38
they changed status to 'ready'
And we had some orders that were in 'NPB' status and they were changed
to 'packed'
This is a major problem, status shouldn't change on its own and now we had
to re-file the NPB and to check every order that had been put as 'ready'
to make sure that the payment actually had been received on Paypal (it was).
It used to happen maybe once every few months, but this week when I came in to
the shop on Monday there had been orders affected and this morning too.
Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
|
We use brick freedom to sync but, at least according to them, they do not change
anything on bricklink except for quantities on items sold when a sale happens
on a different platform.
What would selecting separating payment status and order status do? Currently
it's unticked but when we edit an order, there is a payment status and an
order status. Would this just add the payment status to the orders page?
|
As it would split the problem into two fields it will show more granularity and
you could check if the error modifies one, the other or both.
I tried BrickFreedom for a short time last year and it did change status for
some of my old orders already shipped. Maybe it is better now but for me their
interface is not clean enough to not make a mistake sometimes. The picking is
nice though!
|
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| | | | | | | | | Author: | BrickFreedom | | Posted: | Nov 17, 2023 17:09 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, CanadaFirst writes:
| | We posted here before about this issue but it's more common now.
So, we have some orders that are in 'paid' status and last night at 23:38
they changed status to 'ready'
And we had some orders that were in 'NPB' status and they were changed
to 'packed'
This is a major problem, status shouldn't change on its own and now we had
to re-file the NPB and to check every order that had been put as 'ready'
to make sure that the payment actually had been received on Paypal (it was).
It used to happen maybe once every few months, but this week when I came in to
the shop on Monday there had been orders affected and this morning too.
Has this issue been reported? Is someone working on this?
|
Do you use any inventory program apart from Bricklink?
Also I would recommend separating Payment Status and Order Status:
https://www.bricklink.com/orderSettings.asp
|
We use brick freedom to sync but, at least according to them, they do not change
anything on bricklink except for quantities on items sold when a sale happens
on a different platform.
What would selecting separating payment status and order status do? Currently
it's unticked but when we edit an order, there is a payment status and an
order status. Would this just add the payment status to the orders page?
|
Just to confirm, Brick Freedom only changes order status when you Mark as Processed
(Packed) or Mark as Posted (Shipped). We have no automated processes in place
that will change an Order Status without user interaction. We also have no code
that will mark the order as 'Ready'.
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| | | | | | | | | | | Author: | kittybrickz | | Posted: | Nov 17, 2023 17:45 | | Subject: | Re: Major problem with statuses changing | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| Hi!
Today I have a notification telling me "1 order not shipped" (I have
one order not paid yet, and one order with npb pending) and when I click on the
notification, it directs me to the order that has not been paid yet. I have not
received payment yet.
Thought that was strange? Am I crazy? Status on unpaid order is sitting at "Ready"
Any ideas?
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Canada, Quebec
Spain, Comunidad Valenciana
France, Provence-Alpes-Côte d'Azur
USA, California
United Kingdom, England
