| Discussion Forum: Thread 345892 |
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| | | Author: | jandksleeper  | | Posted: | Sep 4, 2023 04:05 | | Subject: | Canceled Order PayPal Fees | | Viewed: | 84 times | | Topic: | Selling | |
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| Hi, newer seller here. I’ve just gotten my first request from a buyer to cancel
their order. When I refund them am I going to be out the cost of the PayPal
fees? If so, is it reasonable to ask the buyer to cover this or do I just let
it go? The PayPal fees on this transaction are less than $1 so it’s not a big
deal on my end but this will probably come up again so I want to make sure I’m
following proper Bricklink/PayPal etiquette.
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| | | | | Author: | yorbrick | | Posted: | Sep 4, 2023 05:18 | | Subject: | Re: Canceled Order PayPal Fees | | Viewed: | 40 times | | Topic: | Selling | |
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| In Selling, jandksleeper writes:
| | Hi, newer seller here. I’ve just gotten my first request from a buyer to cancel
their order. When I refund them am I going to be out the cost of the PayPal
fees? If so, is it reasonable to ask the buyer to cover this or do I just let
it go? The PayPal fees on this transaction are less than $1 so it’s not a big
deal on my end but this will probably come up again so I want to make sure I’m
following proper Bricklink/PayPal etiquette.
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Yes, you will be out the fees.
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| | | | | Author: | cosmicray | | Posted: | Sep 4, 2023 05:38 | | Subject: | Re: Canceled Order PayPal Fees | | Viewed: | 50 times | | Topic: | Selling | |
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| In Selling, jandksleeper writes:
| | Hi, newer seller here. I’ve just gotten my first request from a buyer to cancel
their order. When I refund them am I going to be out the cost of the PayPal
fees? If so, is it reasonable to ask the buyer to cover this or do I just let
it go? The PayPal fees on this transaction are less than $1 so it’s not a big
deal on my end but this will probably come up again so I want to make sure I’m
following proper Bricklink/PayPal etiquette.
|
Yes, the fees are incurred as part of the payment capture. If we had split authorize
then capture, you could avoid most of the fees.
Nita Rae
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USA, Michigan
United Kingdom, England
