| Discussion Forum: Thread 342396 |
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| | | Author: | hugibricks  | | Posted: | Jul 5, 2023 07:43 | | Subject: | Trouble cancelling an order | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| Received a single part order. I noticed that it was damaged, messaged the buyer
and gave a full refund through Bricklink. I might have got the order wrong as
i now dont have the option to cancel the order.
Status is packed, which according to it OCR should be available. https://www.bricklink.com/help.asp?helpID=74
However when i try and click "Request to cancel" I have no options. In
the past dont think I had this issue.
Do I need to wait/ask the buyer to cancel the order?
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| | | | | Author: | peregrinator | | Posted: | Jul 5, 2023 08:10 | | Subject: | Re: Trouble cancelling an order | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, hugibricks writes:
| | Received a single part order. I noticed that it was damaged, messaged the buyer
and gave a full refund through Bricklink. I might have got the order wrong as
i now dont have the option to cancel the order.
Status is packed, which according to it OCR should be available. https://www.bricklink.com/help.asp?helpID=74
However when i try and click "Request to cancel" I have no options. In
the past dont think I had this issue.
Do I need to wait/ask the buyer to cancel the order?
|
You have to change the payment status to Not Yet Paid (this isn't done automatically
even on a full refund) or the order status to Ready - then you should be able
to go through the cancellation process.
Hope this helps!
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| | | | | | | Author: | BrickScope | | Posted: | Jul 5, 2023 08:14 | | Subject: | (Cancelled) | | Viewed: | 20 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | | | Author: | hugibricks | | Posted: | Jul 5, 2023 08:17 | | Subject: | Re: Trouble cancelling an order | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| Thank you sir, this did the trick!!
In Technical Issues, peregrinator writes:
| | In Technical Issues, hugibricks writes:
| | Received a single part order. I noticed that it was damaged, messaged the buyer
and gave a full refund through Bricklink. I might have got the order wrong as
i now dont have the option to cancel the order.
Status is packed, which according to it OCR should be available. https://www.bricklink.com/help.asp?helpID=74
However when i try and click "Request to cancel" I have no options. In
the past dont think I had this issue.
Do I need to wait/ask the buyer to cancel the order?
|
You have to change the payment status to Not Yet Paid (this isn't done automatically
even on a full refund) or the order status to Ready - then you should be able
to go through the cancellation process.
Hope this helps!
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| | | | | | | | | Author: | peregrinator | | Posted: | Jul 5, 2023 08:18 | | Subject: | Re: Trouble cancelling an order | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Technical Issues, hugibricks writes:
| | Thank you sir, this did the trick!!
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You're welcome, glad I could help.
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| | | | | Author: | jennnifer | | Posted: | Jul 5, 2023 08:15 | | Subject: | Re: Trouble cancelling an order | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Technical Issues, hugibricks writes:
| | Received a single part order. I noticed that it was damaged, messaged the buyer
and gave a full refund through Bricklink. I might have got the order wrong as
i now dont have the option to cancel the order.
Status is packed, which according to it OCR should be available. https://www.bricklink.com/help.asp?helpID=74
However when i try and click "Request to cancel" I have no options. In
the past dont think I had this issue.
Do I need to wait/ask the buyer to cancel the order?
|
If you refunded the order through BrickLink, the refund will appear clearly at
the top of the order detail page.
Buyers cannot cancel orders. They can only file cancellation requests.
~Jen
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Australia, Queensland
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USA, New Jersey
