| Discussion Forum: Thread 342371 |
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| | | Author: | BrickScope  | | Posted: | Jul 4, 2023 18:51 | | Subject: | Cancel order after refund | | Viewed: | 113 times | | Topic: | Problem Order |
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| Ok, am I missing something obvious? I refunded full payment for an order due
to an inventoroy problem, and I don't know how to cancel the order.
The payment status is set to Refunded. The Order status is set to paid. The problem
order page does not give the option to cancel.
I don't care about getting reimbursed for the fees on the order, but I want
to clean up my accounting.
Ideas?
Zoe
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| | | | | Author: | ATCB | | Posted: | Jul 4, 2023 19:05 | | Subject: | Re: Cancel order after refund | | Viewed: | 51 times | | Topic: | Problem Order |
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| You have to change the order status to "ready" first, then the link will
show at the top of the order.
In Problem Order, BrickScope writes:
| | Ok, am I missing something obvious? I refunded full payment for an order due
to an inventoroy problem, and I don't know how to cancel the order.
The payment status is set to Refunded. The Order status is set to paid. The problem
order page does not give the option to cancel.
I don't care about getting reimbursed for the fees on the order, but I want
to clean up my accounting.
Ideas?
Zoe
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| | | | | | | Author: | BrickScope | | Posted: | Jul 5, 2023 08:41 | | Subject: | Re: Cancel order after refund | | Viewed: | 47 times | | Topic: | Problem Order |
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| In Problem Order, ATCB writes:
| | You have to change the order status to "ready" first, then the link will
show at the top of the order.
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Yes, that did the trick. Thank you!!!
Z
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USA, Missouri
