Discussion Forum: Thread 340376

 Author: khle View Messages Posted By khle
 Posted: May 26, 2023 12:43
 Subject: System issue: verification.
 Viewed: 90 times
 Topic: Problem
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khle (4245)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 5, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Assortments
Good afternoon,

So I changed some things in my settings without thinking anything of it and it
automatically closed my account to "verify" me. I've been selling
on here with no issues since Nov 2011. Not sure why it closed the store and automatically
prompted me to submit ID, proof of inventory, etc. I did all of that immediately
but it states that the process can take a couple of weeks to do so.

Does anyone know a direct contact/phone line to BrickLink to get ahold of a
person?

Thanks!
Brick Assortments
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: May 26, 2023 12:57
 Subject: Re: System issue: verification.
 Viewed: 36 times
 Topic: Problem
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, khle writes:
  Good afternoon,

So I changed some things in my settings without thinking anything of it and it
automatically closed my account to "verify" me. I've been selling
on here with no issues since Nov 2011. Not sure why it closed the store and automatically
prompted me to submit ID, proof of inventory, etc. I did all of that immediately
but it states that the process can take a couple of weeks to do so.

Hi,

If you changed your address to another country/province, BL checks you again
(or for the first time if you were a seller before the new seller verification
process).


  Does anyone know a direct contact/phone line to BrickLink to get ahold of a
person?

Only the Help Desk….
You can do that here: https://www.bricklink.com/v3/help/contact.page or here:
https://helpdesk.bricklink.com/Main/ (you need to re-register with the same address
as on the main site)

The second site allows to follow your tickets (even if opened the other way).
 Author: khle View Messages Posted By khle
 Posted: May 26, 2023 13:35
 Subject: Re: System issue: verification.
 Viewed: 45 times
 Topic: Problem
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khle (4245)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 5, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Assortments
Thank you - all worked out! Really appreciate all the quick help and responses
by the team. Amazing!