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| | | Author: | UTLF  | | Posted: | May 16, 2023 13:32 | | Subject: | (Cancelled) | | Viewed: | 241 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | SylvainLS | | Posted: | May 16, 2023 13:45 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 74 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | I recently placed an order with a seller in Germany, and once the package was
shipped (over a week ago now) I messaged them and asked if tracking was included
with the package - they replied the next day and said it is, but didn't actually
give me the tracking number
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Stupid question: Have you checked the orders details?
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| | | | | | | Author: | UTLF | | Posted: | May 16, 2023 13:56 | | Subject: | (Cancelled) | | Viewed: | 67 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | edk | | Posted: | May 16, 2023 14:00 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | | | Stupid question: Have you checked the orders details?
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Not a stupid question at all!
I have kept an eye on it off and on, but nothing has been added unfortunately
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pay with paypal? label printed through paypal? If yes to both you can locate
the details in your paypal account.
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| | | | | Author: | wildchicken13 | | Posted: | May 16, 2023 14:38 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | The seller in question has a good amount of positive feedback, but I'm still
a bit puzzled as to why it's so difficult for them to send the tracking number
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It's a German custom not to let the buyer know the tracking number
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| | | | | | | Author: | Brickitty | | Posted: | May 16, 2023 16:15 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, wildchicken13 writes:
| | In Problem Order, UTLF writes:
| | The seller in question has a good amount of positive feedback, but I'm still
a bit puzzled as to why it's so difficult for them to send the tracking number
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It's a German custom not to let the buyer know the tracking number
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Not just German. I'd say half of the orders I make from European and British
sellers say they'll include tracking but never send it.
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| | | | | Author: | ghyde | | Posted: | May 16, 2023 15:16 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 74 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | I recently placed an order with a seller in Germany, and once the package was
shipped (over a week ago now) I messaged them and asked if tracking was included
with the package - they replied the next day and said it is, but didn't actually
give me the tracking number
I message back asking for the tracking number once again - they read the message
but didn't reply; there was nothing in my email folders either (junk, inbox,
etc)
Fast forward to yesterday, 6 days after my last message to them, and the same
thing happens; I ask politely for the tracking number, they read the message
but don't reply
The seller in question has a good amount of positive feedback, but I'm still
a bit puzzled as to why it's so difficult for them to send the tracking number
- even if they didn't have it, they could at least let me know that they
forgot to note it down before dropping the package off
This was a fairly expensive order, so I'm wondering how long I should wait
before raising the issue further? Going off of other BL packages with tracking,
recent orders from Germany have taken about 10 days to 2 weeks to arrive - it's
been 9 days now, so would a month be fair?
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I don't recommend it, but if you really want the tracking number, a lawyer
could sequester it for you.
You'd be very likely to get the seller responding to email and messages,
as an added bonus.
I suggest you look at the seller's feedback history, if they have a history
of shipping issues or non-compliance regarding sending tracking numbers, it should
show you in the feedback left for the seller.
That might constitute grounds for using a lawyer to retrieve information you're
entitled to, on a legal basis.
Lawyers don't do funny, they just get you the information you wanted and
should have been given in the first place.
Just my 2c worth, a proper lawyer shouldn't charge you an excessive fee for
retrieving package tracking information.
Cheers ...
ghyde
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| | | | | | | Author: | UTLF | | Posted: | May 16, 2023 19:17 | | Subject: | (Cancelled) | | Viewed: | 65 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | macebobo | | Posted: | May 16, 2023 21:51 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | Just called the best lawyer I know, he says he'll have it handled in a few
days 
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Is he going to send your seller to Belize?
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| | | | | | | | | | | Author: | wildchicken13 | | Posted: | May 17, 2023 00:03 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, macebobo writes:
| | Is he going to send your seller to Belize?
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Yes, and he'll even give you the tracking number!
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| | | | | Author: | zorbanj | | Posted: | May 16, 2023 16:07 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 41 times | | Topic: | Problem Order | |
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| There may not be a tracking number even though the seller said there was, in
which case they won't answer hoping the package shows up. Waiting a month
is fair.
In Problem Order, UTLF writes:
| | I recently placed an order with a seller in Germany, and once the package was
shipped (over a week ago now) I messaged them and asked if tracking was included
with the package - they replied the next day and said it is, but didn't actually
give me the tracking number
I message back asking for the tracking number once again - they read the message
but didn't reply; there was nothing in my email folders either (junk, inbox,
etc)
Fast forward to yesterday, 6 days after my last message to them, and the same
thing happens; I ask politely for the tracking number, they read the message
but don't reply
The seller in question has a good amount of positive feedback, but I'm still
a bit puzzled as to why it's so difficult for them to send the tracking number
- even if they didn't have it, they could at least let me know that they
forgot to note it down before dropping the package off
This was a fairly expensive order, so I'm wondering how long I should wait
before raising the issue further? Going off of other BL packages with tracking,
recent orders from Germany have taken about 10 days to 2 weeks to arrive - it's
been 9 days now, so would a month be fair?
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| | | | | Author: | uticabrix | | Posted: | May 16, 2023 16:30 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 47 times | | Topic: | Problem Order | |
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| Paypal now shows the tracking #s.
In Problem Order, UTLF writes:
| | I recently placed an order with a seller in Germany, and once the package was
shipped (over a week ago now) I messaged them and asked if tracking was included
with the package - they replied the next day and said it is, but didn't actually
give me the tracking number
I message back asking for the tracking number once again - they read the message
but didn't reply; there was nothing in my email folders either (junk, inbox,
etc)
Fast forward to yesterday, 6 days after my last message to them, and the same
thing happens; I ask politely for the tracking number, they read the message
but don't reply
The seller in question has a good amount of positive feedback, but I'm still
a bit puzzled as to why it's so difficult for them to send the tracking number
- even if they didn't have it, they could at least let me know that they
forgot to note it down before dropping the package off
This was a fairly expensive order, so I'm wondering how long I should wait
before raising the issue further? Going off of other BL packages with tracking,
recent orders from Germany have taken about 10 days to 2 weeks to arrive - it's
been 9 days now, so would a month be fair?
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| | | | | | | Author: | yorbrick | | Posted: | May 16, 2023 16:36 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, uticabrix writes:
| | Paypal now shows the tracking #s.
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It wouldn't surprise me if the German seller did not use Paypal to pay for
a postage label. Paypal and shipping companies are not that well integrated in
other countries outside the US.
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| | | | | Author: | cycbuild | | Posted: | May 16, 2023 17:17 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 46 times | | Topic: | Problem Order | |
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| (I was about to ask the same question as Sylvain)
| | This was a fairly expensive order, so I'm wondering how long I should wait
before raising the issue further? Going off of other BL packages with tracking,
recent orders from Germany have taken about 10 days to 2 weeks to arrive - it's
been 9 days now, so would a month be fair?
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Yeah that's fair. Unless other buyers mention shipping delays?
In the absence of tracking details or 'delivery attempt was made' post-cards,
you should definitely check your local mail hub once a week. A good amount (about
a fifth) of my undelivered packages are from Germany and they get sent back as
timely as possible.
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| | | | | | | Author: | 1986saephan | | Posted: | May 16, 2023 17:47 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | Check your PayPal for tracking. |
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| | | | | | | Author: | UTLF | | Posted: | May 16, 2023 19:15 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | cycbuild | | Posted: | May 17, 2023 18:49 | | Subject: | (Cancelled) | | Viewed: | 41 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | LeeGo73 | | Posted: | May 16, 2023 17:54 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 46 times | | Topic: | Problem Order | |
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| Depending on shipper/country, tracking can be an added cost. When placing the
order did you choose/ask/pay for a shipping method including tracking?
If yes; you are entitled to receive the tracking number
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| | | | | | | Author: | UTLF | | Posted: | May 16, 2023 19:09 | | Subject: | (Cancelled) | | Viewed: | 50 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Stellar | | Posted: | May 17, 2023 14:28 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | The package was sent as a DHL paket; I believe that a tracking number is automatically
included with that shipping method, although I can only go off of previous packages
I've had sent that way - the seller's terms are just the standard legal
stuff that German sellers are required to have, so I can't say for sure that
tracking is mentioned
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With one of the shipping companies I use I only get the tracking number the next
day after pickup, all the orders label get a pickup ID that gets sorted and auto-etiqueteted
depending on country carrier.
In the case of DHL, most times DHL already sends you an email with the tracking
info, so the seller saves that step with each order. I suppose you have checked
your spam folder just in case?
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | May 17, 2023 14:46 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Stellar writes:
| | […]
In the case of DHL, most times DHL already sends you an email with the tracking
info, so the seller saves that step with each order. I suppose you have checked
your spam folder just in case?
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Ah, that explains why one seller I bought from put “You’ll receive tracking-information
directly from shipping company via email” in the Shipping field.
Problem is, I think the mails were blocked directly by my ISP because I never
got them (nope, not in the spam folder either).
Maybe because there’s a lot of scams/phishing about packages these days.
(I do receive the e-mails from DHL Express, but that was a DHL Parcel, no signature.
And it arrived in 3 days, so not an issue.)
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| | | | | Author: | legoman77 | | Posted: | May 17, 2023 19:44 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, UTLF writes:
| | I recently placed an order with a seller in Germany, and once the package was
shipped (over a week ago now) I messaged them and asked if tracking was included
with the package - they replied the next day and said it is, but didn't actually
give me the tracking number
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Try one of these.
John P
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| | | | | Author: | pcthurman | | Posted: | May 17, 2023 23:48 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 49 times | | Topic: | Problem Order | |
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| Could there be a language barrier perhaps? The seller may have "opened"
your message but if it was not in German, perhaps they just closed the message
and did not bother to translate it?
You could always accommodate the seller and send a query to them again in German
and English.
1 other thing, USPS has a feature called "Informed delivery." This feature
adds all tracking info for any package going to your address IF you are registered
for it. I can see all my international packages through this feature even if
the seller does not supply a tracking number.
Does Canada Post have anything like this?
Cass T
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| | | | | | | Author: | Nubs_Select | | Posted: | May 17, 2023 23:55 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 35 times | | Topic: | Problem Order | |
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| Well with Canada post we sometimes are given tracking numbers for packages to
pickup that don't even work so I don't think they have that (at least
I haven't heard of it)
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| | | | | | | | | Author: | pcthurman | | Posted: | May 18, 2023 00:19 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | Well with Canada post we sometimes are given tracking numbers for packages to
pickup that don't even work so I don't think they have that (at least
I haven't heard of it)
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Maybe someone should suggest it to them. 
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 18, 2023 00:26 | | Subject: | Re: Seller ignoring requests for tracking | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, pcthurman writes:
| | In Problem Order, Nubs_Select writes:
| | Well with Canada post we sometimes are given tracking numbers for packages to
pickup that don't even work so I don't think they have that (at least
I haven't heard of it)
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Maybe someone should suggest it to them.
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| | | | | Author: | MaksD | | Posted: | Jun 23, 2023 16:04 | | Subject: | Re: (Cancelled) | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, 1P writes:
| | (Cancelled)The instructions for selling things and what I have to do are a bit unclear to me. Could you help me?
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Thank you
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Canada, British Columbia
France, Nouvelle-Aquitaine
USA, Michigan
Australia, Queensland
United Kingdom, England
Netherlands, Zuid-Holland
Spain, Comunidad Valenciana
Slovenia