| Discussion Forum: Thread 339575 |
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| | | Author: | axaday  | | Posted: | May 11, 2023 09:34 | | Subject: | Order Hung Up, Cannot Change Payment Status | | Viewed: | 77 times | | Topic: | Technical Issues | |
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| I have an order 4 days old now that the customer cannot pay. They are new and
made 3 attempts. I suspect they didn't confirm at the end. But on my order
page, the payment is marked as recieved. In PayPal it shows voided 3 times.
I have order status set to pending and the dropdown for payment status shows
"None" as an option, but I cannot select it.
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| | | | | Author: | wildchicken13 | | Posted: | May 11, 2023 10:00 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| In Help, axaday writes:
| | I have an order 4 days old now that the customer cannot pay. They are new and
made 3 attempts. I suspect they didn't confirm at the end. But on my order
page, the payment is marked as recieved. In PayPal it shows voided 3 times.
I have order status set to pending and the dropdown for payment status shows
"None" as an option, but I cannot select it.
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Have you tried using Stripe?
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| | | | | Author: | axaday | | Posted: | May 12, 2023 16:15 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, axaday writes:
| | I have an order 4 days old now that the customer cannot pay. They are new and
made 3 attempts. I suspect they didn't confirm at the end. But on my order
page, the payment is marked as recieved. In PayPal it shows voided 3 times.
I have order status set to pending and the dropdown for payment status shows
"None" as an option, but I cannot select it.
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Can anyone help me sort this out?
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| | | | | | | Author: | SylvainLS | | Posted: | May 12, 2023 16:17 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, axaday writes:
| | In Technical Issues, axaday writes:
| | I have an order 4 days old now that the customer cannot pay. They are new and
made 3 attempts. I suspect they didn't confirm at the end. But on my order
page, the payment is marked as recieved. In PayPal it shows voided 3 times.
I have order status set to pending and the dropdown for payment status shows
"None" as an option, but I cannot select it.
|
Can anyone help me sort this out?
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Help Desk?
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| | | | | | | | | Author: | axaday | | Posted: | May 12, 2023 17:01 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | In Technical Issues, axaday writes:
| | In Technical Issues, axaday writes:
| | I have an order 4 days old now that the customer cannot pay. They are new and
made 3 attempts. I suspect they didn't confirm at the end. But on my order
page, the payment is marked as recieved. In PayPal it shows voided 3 times.
I have order status set to pending and the dropdown for payment status shows
"None" as an option, but I cannot select it.
|
Can anyone help me sort this out?
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Help Desk?
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Ok, I submitted a help desk request. It is the first time I ever have, because
the general reputation is that will not work.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 12, 2023 17:03 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| | | Ok, I submitted a help desk request. It is the first time I ever have, because
the general reputation is that will not work.
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they have massively improved the response time
https://www.bricklink.com/message.asp?ID=1407431
so you may be in luck
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| | | | | | | Author: | wildchicken13 | | Posted: | May 13, 2023 00:19 | | Subject: | Re: Order Hung Up, Cannot Change Payment Status | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, axaday writes:
| | Can anyone help me sort this out?
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I can! I'm good at sorting.
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