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| | | Author: | Peettoys  | | Posted: | May 10, 2023 07:49 | | Subject: | Error when trying to send an invoice manually | | Viewed: | 49 times | | Topic: | Technical Issues | |
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| Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
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| | | | | Author: | Stellar | | Posted: | May 10, 2023 07:55 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| In Technical Issues, Peettoys writes:
| | Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
|
I just tried and can send invoices fine. Try to add a 0.01 as a credit and submit
changes, then again to remove it and try to invoice again.
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| | | | | | | Author: | Peettoys | | Posted: | May 10, 2023 08:03 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Peettoys writes:
| | Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
|
I just tried and can send invoices fine. Try to add a 0.01 as a credit and submit
changes, then again to remove it and try to invoice again.
|
I've tried you suggestion, even with severall different "Order Status"
settings, but nothing worked. Still getting the same message!
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| | | | | | | | | Author: | Stellar | | Posted: | May 10, 2023 08:14 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, Peettoys writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, Peettoys writes:
| | Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
|
I just tried and can send invoices fine. Try to add a 0.01 as a credit and submit
changes, then again to remove it and try to invoice again.
|
I've tried you suggestion, even with severall different "Order Status"
settings, but nothing worked. Still getting the same message!
|
What payment method has that order? Does the information in your invoice comment
has links or email address? Does the order have Sales Tax?
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| | | | | | | | | | | Author: | Peettoys | | Posted: | May 10, 2023 14:52 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Peettoys writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, Peettoys writes:
| | Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
|
I just tried and can send invoices fine. Try to add a 0.01 as a credit and submit
changes, then again to remove it and try to invoice again.
|
I've tried you suggestion, even with severall different "Order Status"
settings, but nothing worked. Still getting the same message!
|
What payment method has that order? Does the information in your invoice comment
has links or email address? Does the order have Sales Tax?
|
Thanks for your reply! Regarding your questions;
- Payment methode: Paypal onsite,
- No links or email addresses,
- No Dutch Sales Tax (Only the UK VAT that will be collected by BL.
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| | | | | | | | | | | | | Author: | jennnifer | | Posted: | May 10, 2023 15:42 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| In Technical Issues, Peettoys writes:
| | Thanks for your reply! Regarding your questions;
- Payment methode: Paypal onsite,
- No links or email addresses,
- No Dutch Sales Tax (Only the UK VAT that will be collected by BL.
|
Have you tried reverting to the default invoice template? There may be an issue
with a macro tag.
~Jen
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| | | | | | | | | | | | | | | Author: | Stellar | | Posted: | May 10, 2023 15:48 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | In Technical Issues, Peettoys writes:
| | Thanks for your reply! Regarding your questions;
- Payment methode: Paypal onsite,
- No links or email addresses,
- No Dutch Sales Tax (Only the UK VAT that will be collected by BL.
|
Have you tried reverting to the default invoice template? There may be an issue
with a macro tag.
~Jen
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Before doing that be sure to save the original template!
If this doesn't finally work, head to the helpdesk, time to reply is pretty
quick nowadays as far as I know.
https://helpdesk.bricklink.com/Main/
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| | | | | | | | | | | | | | | | | Author: | Peettoys | | Posted: | May 12, 2023 06:02 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, jennnifer writes:
| | In Technical Issues, Peettoys writes:
| | Thanks for your reply! Regarding your questions;
- Payment methode: Paypal onsite,
- No links or email addresses,
- No Dutch Sales Tax (Only the UK VAT that will be collected by BL.
|
Have you tried reverting to the default invoice template? There may be an issue
with a macro tag.
~Jen
|
Before doing that be sure to save the original template!
If this doesn't finally work, head to the helpdesk, time to reply is pretty
quick nowadays as far as I know.
https://helpdesk.bricklink.com/Main/
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Order has 102 lots, deleted all of them from the invoice and the problem was
"Solved".
Tested several more, with deleting the last 10, 20 and 30 lots.
With less or equal than 70 lots the problem was "solved".
So is it a treshold, or could there be something wrong with a lot "description"!?
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| | | | | Author: | realbadfox | | Posted: | Aug 29, 2023 00:33 | | Subject: | Re: Error when trying to send an invoice manually | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, Peettoys writes:
| | Dear all,
The past few days, I'm not able to send an invoice to an UK buyer, after
adding the shipping costs manually!
Clicking on the "Invoice Button" brings me to the "Send Invoice"
page.
Clicking on the "Send Invoice Button" returns the following message;
"The page cannot be displayed because an internal server error has occurred."
I've tried several browsers on Windows and Android systems, but all resulted
in the same error message.
Looks to me, it is the same problem as addressed in Message 1394101 on Feb 16.
So could you please fix it (again)?
|
Just delete all Cookies in your browser (from Bricklink), then it will work again!
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Spain, Comunidad Valenciana
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