| Discussion Forum: Thread 339035 |
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| | | Author: | gm.lloyd  | | Posted: | May 1, 2023 20:23 | | Subject: | Unable to change order status from Completed? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| I recently placed an order and some of the pieces did not arrive. I messaged
the seller to try and resolve the issue but as I was looking at the order, I
noticed the order status was set to complete. I do not remember setting this
and I am unable to change it. With my other orders, there has always been a drop
down to select from but on this one there is no drop down. I am wondering if
I am missing something?
Sorry if this is a dumb question, I am relatively new to bricklink
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| | | | | Author: | peregrinator | | Posted: | May 1, 2023 20:51 | | Subject: | Re: Unable to change order status from Completed? | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, gm.lloyd writes:
| | I recently placed an order and some of the pieces did not arrive. I messaged
the seller to try and resolve the issue but as I was looking at the order, I
noticed the order status was set to complete. I do not remember setting this
and I am unable to change it. With my other orders, there has always been a drop
down to select from but on this one there is no drop down. I am wondering if
I am missing something?
Sorry if this is a dumb question, I am relatively new to bricklink
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This should not be the case, but the seller has the ability to set the order
to Completed. If you do it yourself, there is a brief window in which you can
change it.
The way to keep this from happening is to set the order status to Received. The
seller can't change it if you do that.
I would submit a Help Desk ticket with the order number, maybe one of the admins
can change the order status.
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| | | | | Author: | pcthurman | | Posted: | May 2, 2023 03:39 | | Subject: | Re: Unable to change order status from Completed? | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, gm.lloyd writes:
| | I recently placed an order and some of the pieces did not arrive. I messaged
the seller to try and resolve the issue but as I was looking at the order, I
noticed the order status was set to complete. I do not remember setting this
and I am unable to change it. With my other orders, there has always been a drop
down to select from but on this one there is no drop down. I am wondering if
I am missing something?
Sorry if this is a dumb question, I am relatively new to bricklink
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The seller most likely changed the order to complete.
You could contact the seller, ask them to change the order back to shipped so
you can change it to received. Then you can discuss the missing pieces from your
order.
If you do not get any reply from the seller in 3 days, file as NSS.
I would also put in a ticket at the help desk as suggested in a previous post.
Cass T
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| | | | | | | Author: | Nubs_Select | | Posted: | May 2, 2023 12:13 | | Subject: | Re: Unable to change order status from Completed? | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| If a seller accidentally marks is as completed they can’t change isn’t back.
Only the buyer can change it. Just the other day I accidentally marked an order
as completed instead of shipped and had to message the buyer to ask them to change
it back
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USA, Wisconsin
Canada, Ontario