and have never had this many warped plates in one set before!!
Got the odd one here and there, but not all in the one set.
Does anyone know what causes this in new sets?
Thanks
Douglas
Since it's a 2023 set, contact LEGO Customer Service and insist that they
either replace the warped parts with new ones that are not warped, and give you
a RA number or code to mail them back to, so that they can have them inspected
and recycled, or that they fairly and adequately reimburse you for the cost of
finding replacement parts.
If you get asked to "buy replacements off BrickLink" state that this
is a manufacturing defect, and that they would be required by law to replace
the defective parts, under "defective workmanship".
Hopefully you kept the receipt or have the online order receipt if you ordered
through LEGO Shop At Hope directly.
The LEGO Group is usually very good about replacing parts that are defective,
it looks like the parts came out of the mold and got released before they had
properly cooled down, or got stuck on part of the mold during the ejection cycle.
You should point out to the Customer Service Representative that they should
get any tracking information the packaging may have on it from you, if you still
have the packaging, and try to figure out what other sets were sent out with
warped parts, and what caused them to warp. If they value their product, which
they should, they will do what they can to track down the warped parts and replace
them before any more are sent out through their distribution network.
Since it's a 2023 set, contact LEGO Customer Service and insist that they
either replace the warped parts with new ones that are not warped, and give you
a RA number or code to mail them back to, so that they can have them inspected
and recycled, or that they fairly and adequately reimburse you for the cost of
finding replacement parts.
If you get asked to "buy replacements off BrickLink" state that this
is a manufacturing defect, and that they would be required by law to replace
the defective parts, under "defective workmanship".
Hopefully you kept the receipt or have the online order receipt if you ordered
through LEGO Shop At Hope directly.
The LEGO Group is usually very good about replacing parts that are defective,
it looks like the parts came out of the mold and got released before they had
properly cooled down, or got stuck on part of the mold during the ejection cycle.
You should point out to the Customer Service Representative that they should
get any tracking information the packaging may have on it from you, if you still
have the packaging, and try to figure out what other sets were sent out with
warped parts, and what caused them to warp. If they value their product, which
they should, they will do what they can to track down the warped parts and replace
them before any more are sent out through their distribution network.
Australia, Victoria
USA, Virginia
