Discussion Forum: Thread 337860

 Author: bb2240986 View Messages Posted By bb2240986
 Posted: Apr 9, 2023 08:41
 Subject: And order I’ve placed.
 Viewed: 156 times
 Topic: Help
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bb2240986 (7)

Location:  USA
Member Since Contact Type Status
Jun 7, 2021 Member Does Not Allow Contact Buyer
No Longer Registered
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I recently placed an order of a lot of grey wheels and they haven’t shipped.
The order was placed April 2nd. But they haven’t shipped and the seller has yet
to respond to my messages on brick link or via email. I know if a buyer doesn’t
pay within a certain time frame then they cancel the order, so I’m wondering
is there a version of that on the buyer end and can I get a refund and order
from a different store?
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Apr 9, 2023 08:43
 Subject: Re: And order I’ve placed.
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 Topic: Help
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Emporiosa (6290)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
   so I’m wondering is there a version of that on the buyer end and can I get a refund and order from a different store?

Yes; the NSS alert which you can start after 7 days (which today would be the
7th) https://www.bricklink.com/help.asp?helpID=110&q=nss
 Author: pcthurman View Messages Posted By pcthurman
 Posted: Apr 10, 2023 10:26
 Subject: Re: And order I’ve placed.
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pcthurman (1423)

Location:  USA, Virginia
Member Since Contact Type Status
Apr 20, 2004 Contact Member Buyer
Buying Privileges - OK
In Help, HostileGrady writes:
  I recently placed an order of a lot of grey wheels and they haven’t shipped.
The order was placed April 2nd. But they haven’t shipped and the seller has yet
to respond to my messages on brick link or via email. I know if a buyer doesn’t
pay within a certain time frame then they cancel the order, so I’m wondering
is there a version of that on the buyer end and can I get a refund and order
from a different store?

After 7 days you can file an NSS. Go into your order details. At the top right
side you can see a link for "Report Problem". Click it and it will take
you to the page where you can file an NSS or contact the seller.

Cass T