Discussion Forum: Thread 337604

 Author: stevetq2 View Messages Posted By stevetq2
 Posted: Apr 5, 2023 10:01
 Subject: Refund Not Working
 Viewed: 71 times
 Topic: Technical Issues
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stevetq2 (7904)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 12, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Technic-NXT-Rare & More
Hi

I tried to refund a buyer that I'd completed the order on but the package
was returned to me 3 weeks later by Royal Mail and the buyer requested a refund,
however when clicking the 'issue refund' link on that order a page came
up saying 'this site can't be reached'.

Anyone got any ideas?

Thanks

Regards

Steve
 Author: stevetq2 View Messages Posted By stevetq2
 Posted: Apr 5, 2023 10:06
 Subject: Re: Refund Not Working
 Viewed: 33 times
 Topic: Technical Issues
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stevetq2 (7904)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 12, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Technic-NXT-Rare & More
I kept trying and eventually it worked, is this due to a timeout issue, although
when it didn't work the message came up almost immediately.


In Technical Issues, stevetq2 writes:
  Hi

I tried to refund a buyer that I'd completed the order on but the package
was returned to me 3 weeks later by Royal Mail and the buyer requested a refund,
however when clicking the 'issue refund' link on that order a page came
up saying 'this site can't be reached'.

Anyone got any ideas?

Thanks

Regards

Steve