Discussion Forum: Thread 335697

 Author: braydog22 View Messages Posted By braydog22
 Posted: Feb 28, 2023 17:17
 Subject: Order problem and need help
 Viewed: 122 times
 Topic: Shipping
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braydog22 (464)

Location:  USA, Utah
Member Since Contact Type Status
Mar 15, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AB Brick House
Hello,

rather new to the Bricklink seller side of things. I have a buyer who is trying
to purchase a used set from me. He emailed me as he can't get through the
first step of ordering. He received this message:

Order summary
Items do not fit in the package
Max Weight 40 oz.
length + Girth: 108 in
Your items do not meet seller's requirement. Please remove some items from
your cart.

I would also appreciate any help in establishing the right shipping prices so
that I can go automated on my orders.

thank you for any help you can give

Brady
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Feb 28, 2023 17:21
 Subject: Re: Order problem and need help
 Viewed: 40 times
 Topic: Shipping
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wildchicken13 (893)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Shipping, braydog22 writes:
  Hello,

rather new to the Bricklink seller side of things. I have a buyer who is trying
to purchase a used set from me. He emailed me as he can't get through the
first step of ordering. He received this message:

Order summary
Items do not fit in the package
Max Weight 40 oz.
length + Girth: 108 in
Your items do not meet seller's requirement. Please remove some items from
your cart.

I would also appreciate any help in establishing the right shipping prices so
that I can go automated on my orders.

thank you for any help you can give

Brady

I'm seeing the same error message when I try to check out from your store.
Check your shipping settings. You may have some restrictions set on your shipping
methods that are preventing the buyer from being able to check out.
 Author: brac.brick View Messages Posted By brac.brick
 Posted: Mar 1, 2023 06:16
 Subject: Re: Order problem and need help
 Viewed: 67 times
 Topic: Shipping
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brac.brick (1171)

Location:  USA, California
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick & Brac
In Shipping, braydog22 writes:
  Hello,

rather new to the Bricklink seller side of things. I have a buyer who is trying
to purchase a used set from me. He emailed me as he can't get through the
first step of ordering. He received this message:

Order summary
Items do not fit in the package
Max Weight 40 oz.
length + Girth: 108 in
Your items do not meet seller's requirement. Please remove some items from
your cart.

I would also appreciate any help in establishing the right shipping prices so
that I can go automated on my orders.

thank you for any help you can give

Brady

For sets I would consider doing manual invoice until you get the hang of shipping
settings. The buyer is getting the message because the dimensions or restrictions
on the shipping option are not letting them check out.