Hi everyone, hoping for some quick help! I had an order that I mistakenly thought
I could ship at my usual rate, but needed to be shipped parcel instead. I asked
the buyer if they were still okay with purchasing the item at the new shipping
cost, to which they said yes. I just issued them a refund of their payment hoping
to send a new invoice with the adjusted amount but BL won't allow me to.
What are my next steps? Cancel the order and ask them to place it again?
Hi everyone, hoping for some quick help! I had an order that I mistakenly thought
I could ship at my usual rate, but needed to be shipped parcel instead. I asked
the buyer if they were still okay with purchasing the item at the new shipping
cost, to which they said yes. I just issued them a refund of their payment hoping
to send a new invoice with the adjusted amount but BL won't allow me to.
What are my next steps? Cancel the order and ask them to place it again?
Thanks for your help
Click the refund button on the orders details page to update the payment.
With the edit order button you can change the payment status as none.
Then you can send the new invoice.
Canada, British Columbia
Netherlands, Gelderland
