| Discussion Forum: Thread 333941 |
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| | | Author: | par016  | | Posted: | Jan 26, 2023 11:35 | | Subject: | Is the perfect feedback streak finally over? | | Viewed: | 189 times | | Topic: | Feedback | |
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| I'm not positive it will stick yet, but I think my perfect feedback score
has ended. Buyer left feedback without contacting me about any issue. They
said in their feedback that their order of 14 pieces (8 lots) was missing 9 pieces.
Which seems crazy to me that I could miss that, but I've definitely made
mistakes before.
There are only two possibilities I can think of for how it happened (as I 100%
remember pulling that order):
1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.
2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.
Either way, I got a neutral which is essentially a negative for feedback score
on BrickLink. I've contacted the buyer 3 times over the last 4 days (2 through
BL and 1 directly through their email) apologizing for the mistake and offering
to fix it any way possible. I even unprompted sent them the entire order a second
time for free because I couldn't confirm exactly which pieces were missing
(even though I have a good guess based on how I normally pack). The new order
has already arrived and yet the buyer hasn't even responded to anything.
Well, I guess I'll just wait a little longer to see if they respond, but
I am not getting strong feelings that I'll get one. Just needed to get out
my frustrations to other sellers that understand. I work very hard to keep my
customers happy and feel like I go above and beyond to make up for the few mistakes
I make. Anyways thanks for reading.
-Pete
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| | | | | Author: | Nubs_Select | | Posted: | Jan 26, 2023 11:57 | | Subject: | Re: Is the perfect feedback streak finally over? | | Viewed: | 41 times | | Topic: | Feedback | |
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| That is very sad  hopefully they respond and remove it but yah sometimes they
just never do and sometimes they never respond to messages
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| | | | | Author: | edeevo | | Posted: | Jan 26, 2023 12:06 | | Subject: | Re: Is the perfect feedback streak finally over? | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, par016 writes:
| | I'm not positive it will stick yet, but I think my perfect feedback score
has ended. Buyer left feedback without contacting me about any issue. They
said in their feedback that their order of 14 pieces (8 lots) was missing 9 pieces.
Which seems crazy to me that I could miss that, but I've definitely made
mistakes before.
There are only two possibilities I can think of for how it happened (as I 100%
remember pulling that order):
1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.
2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.
Either way, I got a neutral which is essentially a negative for feedback score
on BrickLink. I've contacted the buyer 3 times over the last 4 days (2 through
BL and 1 directly through their email) apologizing for the mistake and offering
to fix it any way possible. I even unprompted sent them the entire order a second
time for free because I couldn't confirm exactly which pieces were missing
(even though I have a good guess based on how I normally pack). The new order
has already arrived and yet the buyer hasn't even responded to anything.
Well, I guess I'll just wait a little longer to see if they respond, but
I am not getting strong feelings that I'll get one. Just needed to get out
my frustrations to other sellers that understand. I work very hard to keep my
customers happy and feel like I go above and beyond to make up for the few mistakes
I make. Anyways thanks for reading.
-Pete
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I can recall receiving my first non-positive feedback years ago; while frustrating
at the time, it's easier to understand that some things (especially the reactions
of an individual) are simply out of our control... you do your best to fulfill
orders, going above and beyond when necessary, and know you did everything that
you could; then you move on... easier said than done, I know--I seemingly
get the same frustration with every subsequent non-positive... thank goodness
I've only had a few over the many years I've been here... 
Life is Good.
~Ed.
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| | | | | Author: | BrickScope | | Posted: | Jan 26, 2023 13:14 | | Subject: | Re: Is the perfect feedback streak finally over? | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, par016 writes:
| | I'm not positive it will stick yet, but I think my perfect feedback score
has ended. Buyer left feedback without contacting me about any issue. They
said in their feedback that their order of 14 pieces (8 lots) was missing 9 pieces.
Which seems crazy to me that I could miss that, but I've definitely made
mistakes before.
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Darn - that is frustrating, especially after such a long streak. Nobody will
think your store the worse, but I can understand how you feel. I'm sure there
aren't many stores like yours with that many transactions and perfect scores.
Zoe
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| | | | | Author: | peregrinator | | Posted: | Jan 26, 2023 14:00 | | Subject: | Re: Is the perfect feedback streak finally over? | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, par016 writes:
| | 1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.
2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.
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FWIW, something like this happened to me once - I swore I packed some pieces,
they were definitely not anywhere in my work area, but the buyer said he didn't
get them, and I wound up refunding. Since then I've packed everything in
a bag (so everything is together, not loose bags banging around) *before* putting
it into a box or mailing envelope and I've not gotten a similar complaint
since. Of course I've missed a piece here and there but nothing like what
happened before.
This isn't helpful to your current situation, of course, but it might help
you avoid a similar situation in the future.
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| | | | | Author: | popsicle | | Posted: | Jan 26, 2023 17:54 | | Subject: | (Cancelled) | | Viewed: | 64 times | | Topic: | Feedback | |
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| | (Cancelled) |
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USA, New York
Canada, Ontario
