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| | | Author: | SDF_Bricks  | | Posted: | Dec 10, 2022 19:57 | | Subject: | Common Courtesy | | Viewed: | 349 times | | Topic: | Buying | |
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| This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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| | | | | Author: | Nubs_Select | | Posted: | Dec 10, 2022 20:06 | | Subject: | Re: Common Courtesy | | Viewed: | 82 times | | Topic: | Buying | |
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| usually when a piece or 2 are missing sellers refund the price of the part(s)
plus enough to cover shipping or enough to somewhat offset shipping when a buyer
inevitably orders from another store
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| | | | | | | Author: | peregrinator | | Posted: | Dec 11, 2022 08:35 | | Subject: | Re: Common Courtesy | | Viewed: | 59 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | usually when a piece or 2 are missing sellers refund the price of the part(s)
plus enough to cover shipping or enough to somewhat offset shipping when a buyer
inevitably orders from another store
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I don't know if that's what usually happens but it's what ought to
happen.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 00:07 | | Subject: | Re: Common Courtesy | | Viewed: | 42 times | | Topic: | Buying | |
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| In Buying, peregrinator writes:
| | In Buying, Nubs_Select writes:
| | usually when a piece or 2 are missing sellers refund the price of the part(s)
plus enough to cover shipping or enough to somewhat offset shipping when a buyer
inevitably orders from another store
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I don't know if that's what usually happens but it's what ought to
happen.
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Interesting since I can’t say I’ve had more then a handful of times that something
else has happened
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Dec 12, 2022 14:31 | | Subject: | Re: Common Courtesy | | Viewed: | 36 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | Interesting since I can’t say I’ve had more then a handful of times that something
else has happened
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To be clear I've not often had something else either. But I've read enough
accounts here and elsewhere to know that a partial shipping refund isn't
always included.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 14:38 | | Subject: | Re: Common Courtesy | | Viewed: | 60 times | | Topic: | Buying | |
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| In Buying, peregrinator writes:
| | In Buying, Nubs_Select writes:
| | Interesting since I can’t say I’ve had more then a handful of times that something
else has happened
|
To be clear I've not often had something else either. But I've read enough
accounts here and elsewhere to know that a partial shipping refund isn't
always included.
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Yah it seems like that happens sometimes. In generally no matter the price (early
on might have had some that I didn’t do) I never refund less then $1 even if
it’s a .01 part.
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| | | | | Author: | Brickman4you | | Posted: | Dec 10, 2022 20:20 | | Subject: | (Cancelled) | | Viewed: | 71 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | Author: | C0lsanders_ | | Posted: | Dec 10, 2022 20:21 | | Subject: | Re: Common Courtesy | | Viewed: | 78 times | | Topic: | Buying | |
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| Most of the time, I will include a credit for 200% of the value, and maybe a
replacement piece of similar use. I also send them a message regarding the issue,
and since I only do manual invoice, they have the option of cancelling or requesting
other solutions.
Miles
In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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| | | | | Author: | Brickman4you | | Posted: | Dec 10, 2022 20:22 | | Subject: | (Cancelled) | | Viewed: | 76 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | Author: | jennnifer | | Posted: | Dec 10, 2022 21:32 | | Subject: | Re: Common Courtesy | | Viewed: | 76 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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Yes, all sellers should offer the chance for a full cancellation with any alteration
to the order. However, what should sellers do when a buyer doesn't respond?
How long do you wait before deciding how to handle an error?
Jen
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| | | | | | | Author: | zorbanj | | Posted: | Dec 10, 2022 23:47 | | Subject: | Re: Common Courtesy | | Viewed: | 69 times | | Topic: | Buying | |
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| I would wait 3 business days then refund the shortage and fill the order.
In Buying, jennnifer writes:
| |
Yes, all sellers should offer the chance for a full cancellation with any alteration
to the order. However, what should sellers do when a buyer doesn't respond?
How long do you wait before deciding how to handle an error?
Jen
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| | | | | Author: | randyipp | | Posted: | Dec 10, 2022 22:12 | | Subject: | Re: Common Courtesy | | Viewed: | 78 times | | Topic: | Buying | |
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| This is why I always think those who are buyers who in turn become sellers are
the best places to shop from. They know what it's like to be shortchanged
a part or two with zero options, sometimes almost no communication and just outright
bad service. The phrase "easier to ask forgiveness that permission" is an overused
and frankly obnoxious way to live for everyone on the other side of it.
I know with instant checkout this site is inching ever closer to the anonymous
amazon type experience but how hard is it to send a message? I have always found
it simple to send a quick message with issues and in turn am very happy with
a seller who does so before refunding a part and shipping it anyway. This very
basic understanding of customer service seems to be something that is dying.
The only real negative feedback I ever left was due to this very reason. This
was also the first time it ever happened, like I was supposed to be happy about
a $.23 refund that would cost me at least $4 to fix. Seller didn't even
say they didn't have the part they just sent the refund and figured I'd
be delighted. Much less tightly wound these days so I generally just avoid giving
any feedback if I am bit disgruntled. Funny though when I pull up the emails
from 2014 on this transaction I instantly jump back into annoyed when I read
the messages sent, lol. Still I think back to this every time I make a mistake
and know exactly how the buyer feels.
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| | | | | | | Author: | SDF_Bricks | | Posted: | Dec 11, 2022 01:13 | | Subject: | Re: Common Courtesy | | Viewed: | 48 times | | Topic: | Buying | |
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| Thank you, that's exactly my point. The seller did not even bother asking
for options, He straight out said: Sorry, missing a part, giving you a refund.
He reimbursed me $0.24, but it'll take another $5.00 to ship the same part
from somewhere else. I do not like to give negative feedback, but this seller
is either desperate or immature. Anyhow, enough said.
In Buying, randyipp writes:
| | This is why I always think those who are buyers who in turn become sellers are
the best places to shop from. They know what it's like to be shortchanged
a part or two with zero options, sometimes almost no communication and just outright
bad service. The phrase "easier to ask forgiveness that permission" is an overused
and frankly obnoxious way to live for everyone on the other side of it.
I know with instant checkout this site is inching ever closer to the anonymous
amazon type experience but how hard is it to send a message? I have always found
it simple to send a quick message with issues and in turn am very happy with
a seller who does so before refunding a part and shipping it anyway. This very
basic understanding of customer service seems to be something that is dying.
The only real negative feedback I ever left was due to this very reason. This
was also the first time it ever happened, like I was supposed to be happy about
a $.23 refund that would cost me at least $4 to fix. Seller didn't even
say they didn't have the part they just sent the refund and figured I'd
be delighted. Much less tightly wound these days so I generally just avoid giving
any feedback if I am bit disgruntled. Funny though when I pull up the emails
from 2014 on this transaction I instantly jump back into annoyed when I read
the messages sent, lol. Still I think back to this every time I make a mistake
and know exactly how the buyer feels.
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| | | | | Author: | zorbanj | | Posted: | Dec 10, 2022 23:42 | | Subject: | Re: Common Courtesy | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
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I don't blame you. This is a bad business practice.
If I'm missing parts, I email the buyer with 4 options and ask them what
they would like to do:
(1) Refund the cost of the pieces.
(2) Send other parts worth the same amount (buyer lets me know which parts).
(3) Send a store coupon for a multiple of the missing part cost.
(4) Cancel the order.
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| | | | | | | Author: | hedgehog_bricks | | Posted: | Dec 13, 2022 12:46 | | Subject: | Re: Common Courtesy | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, zorbanj writes:
| | If I'm missing parts, I email the buyer with 4 options and ask them what
they would like to do:
(1) Refund the cost of the pieces.
(2) Send other parts worth the same amount (buyer lets me know which parts).
(3) Send a store coupon for a multiple of the missing part cost.
(4) Cancel the order.
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I provide similar options, but I would always provide a PayPal refund rather
than a coupon.
Also, I offer to source the missing part if it's still easily available.
This can sometimes mean spending quite a bit (e.g. £80 for a missing small tile
recently), but I can add the rest of the parts to my inventory and I don't
really lose out. Of course, this only works if the part is still available.
My experience says that the buyer is either happy with a refund or to wait until
I've sourced a part (usually only adds a day or two to get something delivered
from Amazon, or I've even picked sets up from a local store).
It is a rare occurrence though!
Jonathan
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| | | | | | | | | Author: | zorbanj | | Posted: | Dec 13, 2022 17:17 | | Subject: | Re: Common Courtesy | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, hedgehog_bricks writes:
| | In Buying, zorbanj writes:
| | If I'm missing parts, I email the buyer with 4 options and ask them what
they would like to do:
(1) Refund the cost of the pieces.
(2) Send other parts worth the same amount (buyer lets me know which parts).
(3) Send a store coupon for a multiple of the missing part cost.
(4) Cancel the order.
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I provide similar options, but I would always provide a PayPal refund rather
than a coupon.
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I do provide a PayPal refund if the buyer chooses (1) or (4).
| | Also, I offer to source the missing part if it's still easily available.
This can sometimes mean spending quite a bit (e.g. £80 for a missing small tile
recently), but I can add the rest of the parts to my inventory and I don't
really lose out. Of course, this only works if the part is still available.
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I've never done this. If the seller you source the part(s) from messes up
in any way, you now have 2 problems: (1) your own buyer, who is probably quite
agitated at this point and (2) cleaning up the botched order you placed.
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| | | | | Author: | yorbrick | | Posted: | Dec 11, 2022 04:35 | | Subject: | Re: Common Courtesy | | Viewed: | 58 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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Leave negative feedback if you are not happy.
Personally, I give the option of refund for the part, cancel whole order, or
choose extra parts to a higher value (usually about 1.5x bigger).
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| | | | | Author: | wildchicken13 | | Posted: | Dec 11, 2022 04:40 | | Subject: | Re: Common Courtesy | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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Personally, I give my buyers the choice between a cookie and a small parade.
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| | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 00:12 | | Subject: | Re: Common Courtesy | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, wildchicken13 writes:
| | In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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Personally, I give my buyers the choice between a cookie and a small parade.
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And on special occasions you actually ship the order! (Or email it  )
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| | | | | Author: | Hal8472 | | Posted: | Dec 11, 2022 07:41 | | Subject: | Re: Common Courtesy | | Viewed: | 52 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
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I see that your specific suggestion is the seller contact the buyer.
As already mentioned there is a time delay & coordination point where follow
up is needed. Then the potential of not getting an answer and having to decide
the same point anyway. As a buyer I am not a fan of this delay. I would much
rather the seller just get on with sending my order. As a buyer I see the the
seller following up as a minor annoyance rather than courtesy.
This contact is a means to an end.
I think the underlying question is what is appropriate compensation. I see mention
of costs related to placing a new order (with applicable shipping costs) for
the replacement piece. Ok, logical if you only place one order and the chosen
seller has everything you need. I don't think this is the norm. I order
something from somewhere on a regular basis. Anything missing from one order
I can easily add to my next.
As a buyer I have seen this come up quite regularly. I know that most sellers
are small and trying their best. Mistakes happen. I usually end up with a reduced
order cost and life moves on.
Thus I think a more focused discussion is on what is an appropriate and fair
compensation for such errors. As a buyer the value of the item is sufficient
for me. I wouldn't expect anything more from a storefront. (Have you ever
tried to get a larger refund because you had to come back to the shop and return
something?)
The comments above I see many stores offering additional amounts above the cost
of the item (for example if that item was a factor in the shipping calculation).
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| | | | | | | Author: | SylvainLS | | Posted: | Dec 11, 2022 08:32 | | Subject: | Re: Common Courtesy | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, Hal8472 writes:
| | […]
I think the underlying question is what is appropriate compensation. I see mention
of costs related to placing a new order (with applicable shipping costs) for
the replacement piece. Ok, logical if you only place one order and the chosen
seller has everything you need. I don't think this is the norm. I order
something from somewhere on a regular basis. Anything missing from one order
I can easily add to my next.
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Middle point (more common): the seller doesn’t have everything you need, you’re
already placing multiple orders.
You may even have thought about possible inventory or picking errors and staggered
the orders (= waiting a bit between orders).
But you need to carefully choose in which order to make your orders (rarer parts
first).
And you can’t wait 3 weeks for the previous order to arrive before making the
next one because the seller didn’t message you.
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| | | | | | | Author: | yorbrick | | Posted: | Dec 11, 2022 10:08 | | Subject: | Re: Common Courtesy | | Viewed: | 63 times | | Topic: | Buying | |
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| | |
As already mentioned there is a time delay & coordination point where follow
up is needed. Then the potential of not getting an answer and having to decide
the same point anyway. As a buyer I am not a fan of this delay. I would much
rather the seller just get on with sending my order. As a buyer I see the the
seller following up as a minor annoyance rather than courtesy.
This contact is a means to an end.
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If speed / minimising delay is most important for you, then you could attach
an order note: If any parts are missing then send the order anyway and refund
me for the missing parts.
It takes eeconds to add, and the seller knows your preference.
Maybe longer term a tick box could be added to state preferences, like the allow
/ do not allow substitutions when online grocery shopping.
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| | | | | Author: | popsicle | | Posted: | Dec 11, 2022 14:15 | | Subject: | (Cancelled) | | Viewed: | 67 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | | | Author: | molten.brick | | Posted: | Dec 11, 2022 14:19 | | Subject: | Re: Common Courtesy | | Viewed: | 42 times | | Topic: | Buying | |
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| So common
In Buying, popsicle writes:
| | In Buying, SDF_Bricks writes:
| |
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
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The Websters of the english speaking world might want to revisit that particular
noun, courtesy seemingly less than "common" nowadays
Lateral moves, as these things happen to us all and will continue to happen.
Just learn to turn this type of predictable occurrence into advantage, there
are ways. At least don't take such too seriously, for your own sake.
Weak as it is, my only input.
-popsicle
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| | | | | Author: | wildchicken13 | | Posted: | Dec 11, 2022 14:44 | | Subject: | Re: Common Courtesy | | Viewed: | 52 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
|
Consider this: You've had 3 such experiences, out of 186 total feedback as
a buyer. That's a 98.4% "courtesy rate", which still seems pretty "common"
to me.
That being said, as a buyer, I understand how frustrating it can be when sellers
come up short on pieces, and as a seller, I understand how challenging it can
be to maintain an accurate inventory. I make every effort to keep my inventory
up to date, but on the rare occasion that I find myself missing a part needed
to fulfill an order, I always offer my buyers the choice between a store credit,
items of equivalent value from my store, or a generous refund that is more than
enough to cover the cost of parts and shipping from another store, plus wasted
time.
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| | | | | | | Author: | molten.brick | | Posted: | Dec 11, 2022 14:48 | | Subject: | Re: Common Courtesy | | Viewed: | 54 times | | Topic: | Buying | |
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| Time is precious
In Buying, wildchicken13 writes:
| | In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
Conclusion: Those 3 stores I had such 'experience' with, I will never
again buy from them.
*Cheers*
SDF
|
Consider this: You've had 3 such experiences, out of 186 total feedback as
a buyer. That's a 98.4% "courtesy rate", which still seems pretty "common"
to me.
That being said, as a buyer, I understand how frustrating it can be when sellers
come up short on pieces, and as a seller, I understand how challenging it can
be to maintain an accurate inventory. I make every effort to keep my inventory
up to date, but on the rare occasion that I find myself missing a part needed
to fulfill an order, I always offer my buyers the choice between a store credit,
items of equivalent value from my store, or a generous refund that is more than
enough to cover the cost of parts and shipping from another store, plus wasted
time.
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| | | | | | | | | Author: | wildchicken13 | | Posted: | Dec 11, 2022 18:41 | | Subject: | Re: Common Courtesy | | Viewed: | 69 times | | Topic: | Buying | |
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| In Buying, molten.brick writes:
So is LEGO. 
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| | | | | Author: | 1001bricks | | Posted: | Dec 12, 2022 14:16 | | Subject: | Re: Common Courtesy | | Viewed: | 69 times | | Topic: | Buying | |
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| In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
|
I don't like the unpleasant "Every seller MUST understand" part, frankly.
There is no Common Courtesy, Common Sense or any Common solution to this problem.
Say Buyer places a 1382 Items order in 192 Lots, but Seller's missing 2 1x2
Plates for a total of 0.07$
First: Buyers may see a Wanted-List as an automation (it's a computer file),
but when in preparation ("picking") it's an Human Activity.
Isn't it perfect enough when you comply to 99.99855% of a task?
Remember some sellers may count (often manually) thousand, thousands of items
every day up to 7/365.
Inventory count, errors, preparation WILL be subject to errors.
Second: Sincerely, you're sure the Buyer is right?
I mean, he can also make an error in counting, or those 2 parts could fell in
the carpet, or he's forgotten a tiny zip bag in the packaging.
And was the Wanted-List exact?
Third: Apart if you pick them yourself on place, there's almost no store
in the World you can order 2 tiny nails, 3 small basic screws, 17 common bolts,
etc.
They're sold in bags of 10, 25 or 50 or by the weight (with no quantity guaranteed).
BrickLink is an exception, and Buyers think they'll order 527 parts and will
receive the exact 527 ordered.
And they'll assume they don't make any error - like discovering they
need 528 in fact, or lose 2 on the ground...
Fourth: Suppose you're right and 2 above parts are missing, and the seller
knows.
So he writes an e-mail to the Buyer asking for what to do... but the Buyer doesn't
often read e-mails, doesn't see it.
So, 2 days later, the Seller sends a BrickLink message to the Buyer.
But here also the Buyer doesn't notice (PLENTY of Buyers don't reopen
their order or their BrickLink account after the Order...)
Then, 4 days later the Seller didn't get any reply; should he ship anyway,
or wait more and risk an NSS (no kidding, it happened) or a PayPal claim because
it's still not shipped?
Even if the Buyer receives; what can be done?
Obviously, Seller is missing 2 parts, maybe he can't obtain them in an acceptable
delay.
He can't 3D Print them, so what can he do better than say "Sorry, I'm
missing this"?
Or should he replace 2 1x2 Plates by an extra 1x4 Plate?
And if he's missing also this 1x4 Plate, or shipped the wrong one?
Argh.
Alternatively, should the Seller express order 1000 of them (because sellers
don't order 2 parts), and spend 100$ for 0.07$ missing and later ship those
2 at a cost of 5$ shipping?
There's no proper solution.
It's an Human Activity, and it can't match the perfection of a (supposedly)
exact Wanted-List - especially while often we're talking about cents.
Some comprehension from the Buyer ALSO seems to me closer to Courtesy.
As about my Shop - if I don't have the said missing parts, I'll ship,
then list them to the Buyer, refund or coupon.
If I know I'll have them later on, I often propose to ship them separately
if he prefers.
That's it, and I've tried absolutely ALL other solutions while on BrickLink
for 16 years.
And OF COURSE, I'm talking about a minor miss; if a Seller's missing
1/3 or 1/2 of the order he SHOULD contact the Buyer first.
Those were my 2 missing parts cents.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Nubs_Select | | Posted: | Dec 12, 2022 14:27 | | Subject: | Re: Common Courtesy | | Viewed: | 51 times | | Topic: | Buying | |
|
| In Buying, 1001bricks writes:
| | In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
|
I don't like the unpleasant "Every seller MUST understand" part, frankly.
There is no Common Courtesy, Common Sense or any Common solution to this problem.
Say Buyer places a 1382 Items order in 192 Lots, but Seller's missing 2 1x2
Plates for a total of 0.07$
First: Buyers may see a Wanted-List as an automation (it's a computer file),
but when in preparation ("picking") it's an Human Activity.
Isn't it perfect enough when you comply to 99.99855% of a task?
Remember some sellers may count (often manually) thousand, thousands of items
every day up to 7/365.
Inventory count, errors, preparation WILL be subject to errors.
Second: Sincerely, you're sure the Buyer is right?
I mean, he can also make an error in counting, or those 2 parts could fell in
the carpet, or he's forgotten a tiny zip bag in the packaging.
And was the Wanted-List exact?
Third: Apart if you pick them yourself on place, there's almost no store
in the World you can order 2 tiny nails, 3 small basic screws, 17 common bolts,
etc.
They're sold in bags of 10, 25 or 50 or by the weight (with no quantity guaranteed).
BrickLink is an exception, and Buyers think they'll order 527 parts and will
receive the exact 527 ordered.
And they'll assume they don't make any error - like discovering they
need 528 in fact, or lose 2 on the ground...
Fourth: Suppose you're right and 2 above parts are missing, and the seller
knows.
So he writes an e-mail to the Buyer asking for what to do... but the Buyer doesn't
often read e-mails, doesn't see it.
So, 2 days later, the Seller sends a BrickLink message to the Buyer.
But here also the Buyer doesn't notice (PLENTY of Buyers don't reopen
their order or their BrickLink account after the Order...)
Then, 4 days later the Seller didn't get any reply; should he ship anyway,
or wait more and risk an NSS (no kidding, it happened) or a PayPal claim because
it's still not shipped?
Even if the Buyer receives; what can be done?
Obviously, Seller is missing 2 parts, maybe he can't obtain them in an acceptable
delay.
He can't 3D Print them, so what can he do better than say "Sorry, I'm
missing this"?
Or should he replace 2 1x2 Plates by an extra 1x4 Plate?
And if he's missing also this 1x4 Plate, or shipped the wrong one?
Argh.
Alternatively, should the Seller express order 1000 of them (because sellers
don't order 2 parts), and spend 100$ for 0.07$ missing and later ship those
2 at a cost of 5$ shipping?
There's no proper solution.
It's an Human Activity, and it can't match the perfection of a (supposedly)
exact Wanted-List - especially while often we're talking about cents.
Some comprehension from the Buyer ALSO seems to me closer to Courtesy.
As about my Shop - if I don't have the said missing parts, I'll ship,
then list them to the Buyer, refund or coupon.
If I know I'll have them later on, I often propose to ship them separately
if he prefers.
That's it, and I've tried absolutely ALL other solutions while on BrickLink
for 16 years.
And OF COURSE, I'm talking about a minor miss; if a Seller's missing
1/3 or 1/2 of the order he SHOULD contact the Buyer first.
Those were my 2 missing parts cents.
|
Pretty good explanation. A simple method is if like you mentioned it isnt a massive
% of the order that’s missing then it’s best to refund the price of the parts
plus an additional appropriate amount based off the price for example if it’s
.05 worth of parts refund $1 or $2 to offset shipping when they likely buy
from another store or if it’s a $10 item refund the item plus full shipping since
it’s likely that will have to be ordered in a separate order as the main point
as opposed to if it’s several smaller common parts they usually can be ordered
when buying again elsewhere
|
|
|
| | | | | | | | | |
| | | | | | | Author: | DanialR | | Posted: | Dec 13, 2022 12:29 | | Subject: | Re: Common Courtesy | | Viewed: | 66 times | | Topic: | Buying | |
|
| | | That's it, and I've tried absolutely ALL other solutions while on BrickLink
for 16 years.
And OF COURSE, I'm talking about a minor miss; if a Seller's missing
1/3 or 1/2 of the order he SHOULD contact the Buyer first.
Those were my 2 missing parts cents.
|
Well said . . .
I've faced this issue recently with a couple orders. Both times the seller
contacted me and wanted to know what to do. In both cases I told them just to
refund the list cost of the parts even though they offer 2x or more.
As a buyer, I should be respectful of the sellers' time and recognize mistakes
happen.
A year ago, I did have a seller cancel the order when they realized they listed
a part in a semi-rare color in error. It was the one part I needed to complete
my 3451 Sopwith Camel. They understood and I've order from them since then.
If I go into the local hardware store to buy a dozen bolts and they only have
10, I don't expect them to pay me for the 2 they don't have. If I need
a specific bolt and the bin for the bolt has everything except the one I need,
then I go to another hardware store.
If we expect more in return than the value of the parts, then the seller is going
to have to make up the loss . . . most likely by raising prices.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 13, 2022 13:34 | | Subject: | Re: Common Courtesy | | Viewed: | 65 times | | Topic: | Buying | |
|
| | Thank you! |
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Dec 13, 2022 15:21 | | Subject: | Re: Common Courtesy | | Viewed: | 34 times | | Topic: | Buying | |
|
| In Buying, DanialR writes:
| | | | That's it, and I've tried absolutely ALL other solutions while on BrickLink
for 16 years.
And OF COURSE, I'm talking about a minor miss; if a Seller's missing
1/3 or 1/2 of the order he SHOULD contact the Buyer first.
Those were my 2 missing parts cents.
|
Well said . . .
I've faced this issue recently with a couple orders. Both times the seller
contacted me and wanted to know what to do. In both cases I told them just to
refund the list cost of the parts even though they offer 2x or more.
As a buyer, I should be respectful of the sellers' time and recognize mistakes
happen.
A year ago, I did have a seller cancel the order when they realized they listed
a part in a semi-rare color in error. It was the one part I needed to complete
my 3451 Sopwith Camel. They understood and I've order from them since then.
If I go into the local hardware store to buy a dozen bolts and they only have
10, I don't expect them to pay me for the 2 they don't have. If I need
a specific bolt and the bin for the bolt has everything except the one I need,
then I go to another hardware store.
If we expect more in return than the value of the parts, then the seller is going
to have to make up the loss . . . most likely by raising prices.
|
The sad thing is that there are buyers here that will file NSS, paypal claims
and leave negative feedback if an order has a couple of missing or damaged penny
parts. How does a seller know which type of buyer they have?
|
|
|
| | | | | | | | | |
| | | | | | | Author: | leopard37 | | Posted: | Dec 13, 2022 14:40 | | Subject: | Re: Common Courtesy | | Viewed: | 40 times | | Topic: | Buying | |
|
| In Buying, 1001bricks writes:
| | In Buying, SDF_Bricks writes:
| | This has happened more than once now.
1. I place an order with a given store, then make my payment.
2. The seller advises me that some parts are missing, gives me a refund for said
parts, then still proceeds to fulfill the order.
This is NOT right, and as a 'community', there are some common Courtesy
Rules we need to live by. The fact that my order is not complete now forces me
to go buy parts from another store, and pay again for shipping. Every seller
MUST understand this and consult first with the buyer BEFORE fulfilling the 'reduced'
order.
|
I don't like the unpleasant "Every seller MUST understand" part, frankly.
There is no Common Courtesy, Common Sense or any Common solution to this problem.
Say Buyer places a 1382 Items order in 192 Lots, but Seller's missing 2 1x2
Plates for a total of 0.07$
First: Buyers may see a Wanted-List as an automation (it's a computer file),
but when in preparation ("picking") it's an Human Activity.
Isn't it perfect enough when you comply to 99.99855% of a task?
Remember some sellers may count (often manually) thousand, thousands of items
every day up to 7/365.
Inventory count, errors, preparation WILL be subject to errors.
Second: Sincerely, you're sure the Buyer is right?
I mean, he can also make an error in counting, or those 2 parts could fell in
the carpet, or he's forgotten a tiny zip bag in the packaging.
And was the Wanted-List exact?
Third: Apart if you pick them yourself on place, there's almost no store
in the World you can order 2 tiny nails, 3 small basic screws, 17 common bolts,
etc.
They're sold in bags of 10, 25 or 50 or by the weight (with no quantity guaranteed).
BrickLink is an exception, and Buyers think they'll order 527 parts and will
receive the exact 527 ordered.
And they'll assume they don't make any error - like discovering they
need 528 in fact, or lose 2 on the ground...
Fourth: Suppose you're right and 2 above parts are missing, and the seller
knows.
So he writes an e-mail to the Buyer asking for what to do... but the Buyer doesn't
often read e-mails, doesn't see it.
So, 2 days later, the Seller sends a BrickLink message to the Buyer.
But here also the Buyer doesn't notice (PLENTY of Buyers don't reopen
their order or their BrickLink account after the Order...)
Then, 4 days later the Seller didn't get any reply; should he ship anyway,
or wait more and risk an NSS (no kidding, it happened) or a PayPal claim because
it's still not shipped?
Even if the Buyer receives; what can be done?
Obviously, Seller is missing 2 parts, maybe he can't obtain them in an acceptable
delay.
He can't 3D Print them, so what can he do better than say "Sorry, I'm
missing this"?
Or should he replace 2 1x2 Plates by an extra 1x4 Plate?
And if he's missing also this 1x4 Plate, or shipped the wrong one?
Argh.
Alternatively, should the Seller express order 1000 of them (because sellers
don't order 2 parts), and spend 100$ for 0.07$ missing and later ship those
2 at a cost of 5$ shipping?
There's no proper solution.
It's an Human Activity, and it can't match the perfection of a (supposedly)
exact Wanted-List - especially while often we're talking about cents.
Some comprehension from the Buyer ALSO seems to me closer to Courtesy.
As about my Shop - if I don't have the said missing parts, I'll ship,
then list them to the Buyer, refund or coupon.
If I know I'll have them later on, I often propose to ship them separately
if he prefers.
That's it, and I've tried absolutely ALL other solutions while on BrickLink
for 16 years.
And OF COURSE, I'm talking about a minor miss; if a Seller's missing
1/3 or 1/2 of the order he SHOULD contact the Buyer first.
Those were my 2 missing parts cents.
|
Very reasonable and wise explanation. After 2 years of waiting for problem orders
with a response rate of well under 10% (not many problems, but still). I switch
to immediate refund and telling the customer they are short. I pride my store
on quick turnaround, so fast refund is the best solution for my store. Than maybe
the customer has a chance with a slow store to get the missing part in their
other order, because who gets everything they need on a Wanted list at one store,
right?
Tyson.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 13, 2022 15:32 | | Subject: | Re: Common Courtesy | | Viewed: | 35 times | | Topic: | Buying | |
|
| Thank you!
| | because who gets everything they need on a Wanted list at one store, right?
|
Ah, this also, forgotten - thanks!
|
|
| | | | | | | | | |
| | | | | | | Author: | rainbowmist | | Posted: | Dec 13, 2022 16:06 | | Subject: | Re: Common Courtesy | | Viewed: | 36 times | | Topic: | Buying | |
|
| | I agree. There is no easy solution. |
|
| | | | | |
| | | | | Author: | Hurt | | Posted: | Dec 13, 2022 16:43 | | Subject: | Re: Common Courtesy | | Viewed: | 41 times | | Topic: | Buying | |
|
| If this happens to me as a seller (happend like 3-5 times until now, like different
mold type than ordered, quality not described exactly, etc.), I offer several
options:
1) I order the part from another seller and will include it then (so a delay
of about a week).
2) I proceed with the order and try to find another seller that ships directly
to my buyer
3) I give enough discount so that the buyer can order the missing part from another
store (including shipping costs) - which normally simply results in offering
free shipping for things the buyer ordered from my store.
Yes, I don't make any "profit" with such orders, but it's a motivation
to describe quality of items better and also to don't make inventory mistakes
I'd expect the same when I buy from other sellers by the way
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Hurt | | Posted: | Dec 13, 2022 16:50 | | Subject: | Re: Common Courtesy | | Viewed: | 44 times | | Topic: | Buying | |
|
| In Buying, Hurt writes:
| | If this happens to me as a seller (happend like 3-5 times until now, like different
mold type than ordered, quality not described exactly, etc.), I offer several
options:
1) I order the part from another seller and will include it then (so a delay
of about a week).
2) I proceed with the order and try to find another seller that ships directly
to my buyer
3) I give enough discount so that the buyer can order the missing part from another
store (including shipping costs) - which normally simply results in offering
free shipping for things the buyer ordered from my store.
Yes, I don't make any "profit" with such orders, but it's a motivation
to describe quality of items better and also to don't make inventory mistakes
I'd expect the same when I buy from other sellers by the way
|
oh, and of course:
4) cancel the complete order
|
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|
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