hi,
as much as I like my neutrals of [which 50% is a BS reason] disapear,I agree
with you.
It was an opinion that time...and a seller should live with that and move on.
if a new buyer checks out the feedback and checks the neutrals/negatives of the
seller,he/she can decide if it is of value or BS
Another option;
Leave the feedback comments, but after some time period, they would no longer
count in the score.
That way stores that improved could work back to a 100% positive score.
In my case, as a buyer from a store that was suspended for NSS/NRS.
I like this general idea. Or perhaps list % Positive score for Month/Year/Lifetime.
That allows the viewer to assess whether the user has improved or gotten worse
over time.
In Suggestions, TallyToyBricks writes:
Another option;
Leave the feedback comments, but after some time period, they would no longer
count in the score.
That way stores that improved could work back to a 100% positive score.
In my case, as a buyer from a store that was suspended for NSS/NRS.
I like this general idea. Or perhaps list % Positive score for Month/Year/Lifetime.
That allows the viewer to assess whether the user has improved or gotten worse
over time.
You can already see that information on the feedback page. It gives a breakdown
of feedback for 1 Week / 1 Month / 1 Year / Total.
It is not as a percentage, but the raw data. To include them all as a percentage
just makes more clutter on the stores homepage. Instead of 3 current boxes, you'd
need 7 boxes:
%age month / orders month / %age year / orders year / %age total / orders total
/ fans.
You need to be shown how many orders there are for the same periods, otherwise
the percentage is a bit meaningless.
Otherwise you might see 100% / 100% / 80% / 1000 orders / 10 fans
and think the seller has improved. When in reality the first two 100% scores
could be down to just one order in the past year.
I propose BrickLink consider removing feedback posted by sellers/buyers no longer
registered.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
Jim
Bricks2you
They already remove negatives and neutrals (and positives) over 1 month / 6 mo
/ 1 year if you look at recent feedback stats.
If they are going to remove neutrals and negatives over a certain date or from
unregistered buyers, they must also remove positives. Otherwise, feedback becomes
meaningless.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
What does this mean? That the neutral/neg just disappears, or that it costs you
2500 feedback to remove it. So if you have 10k feedback and 4 negs, you could
opt to have zero feedback overall. Cashing in 2500 feedback to remove a neg.
Personally, I'd keep the history of all those positives plus a few negs.
A tiny percentage of negatives doesn’t matter, but if buyers even bother too
look, a decent history does.
I propose BrickLink consider removing feedback posted by sellers/buyers no longer
registered.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
Jim
Bricks2you
I wouldn't remove feedback, reasons were already listed by others. An alternative
could be to make recent feedback mopre prominent, maybe add the 6-months-feedback
number to that field on the shop page?
I propose BrickLink consider removing feedback posted by sellers/buyers no longer
registered.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
Jim
Bricks2you
Well, this begs the question … does older feedback have meaning ? I guarantee
you that sellers who have tons of older feedback would not like to see any of
it erased. So if you are only erasing the non-positive, then it seems a bit lopsided,
but I get your point/objective. (And in the great scheme of things I’m living
with negative feedback that is over 20 years old. Think about that.)
And in the great scheme of things I’m living
with negative feedback that is over 20 years old. Think about that.
Discourteous, lack of good will, breach of good faith and of own terms!
Which begs the question … which is more harmful, the words that were chosen or
the fact there was a negative ?
I’m almost willing to say the words (posted during a moment of great disagreement
with a customer).
Perhaps the answer is to summarize the older feedback (keep the points,
remove the words), but having said that, there were a few exceptionally good
messages posted from back in those days. My takeaway, is that no one is perfect,
even if their feedback implies that they are.
And in the great scheme of things I’m living
with negative feedback that is over 20 years old. Think about that.
Discourteous, lack of good will, breach of good faith and of own terms!
Which begs the question … which is more harmful, the words that were chosen or
the fact there was a negative ?
I’m almost willing to say the words (posted during a moment of great disagreement
with a customer).
Perhaps the answer is to summarize the older feedback (keep the points,
remove the words), but having said that, there were a few exceptionally good
messages posted from back in those days. My takeaway, is that no one is perfect,
even if their feedback implies that they are.
Nita Rae
Words are meaningless if nobody reads them. But then so are numbers if nobody
looks at them.
As a frequent buyer I regularly look at feedback prior to purchasing and if someone
had negative or neutral feedback that is more than a couple of years old, I totally
ignore it. But to be fair, there should be a system of purging feedback, good
or bad. Some buyers and sellers can have a bad experience and unless it is recent
and frequent I would hope it doesn't stop people from buying. In the same
tone, if someone has recent bad feedback, then I do avoid them. It's just
not worth the anxiety.
But to be fair, there should be a system of purging feedback, good or bad.
There already is. Just don't look at the old feedback!
I think it is nice to see that someone has been around for 10 years or 20
years giving consistently good service all that time. Especially if you are buying
older parts, it is good to see someone has been around for many years and is
likely to know what they are doing when it comes to variants, for example, compared
to someone that has dealt with a lot of sales but only recently. If just recent
feedback is important to others, they can look at the time breakdown summary
box.
As a frequent buyer I regularly look at feedback prior to purchasing and if someone
had negative or neutral feedback that is more than a couple of years old, I totally
ignore it. But to be fair, there should be a system of purging feedback, good
or bad. Some buyers and sellers can have a bad experience and unless it is recent
and frequent I would hope it doesn't stop people from buying. In the same
tone, if someone has recent bad feedback, then I do avoid them. It's just
not worth the anxiety.
I propose BrickLink consider removing feedback posted by sellers/buyers no longer
registered.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
I wouldn't worry much about it. I know it's irritating, but honestly
you could have 1000 negatives and I wouldn't care since you're spotless
for this week, month, and year. I'm more concerned about how you're
doing now than you were 10 years ago.
I propose BrickLink consider removing feedback posted by sellers/buyers no longer
registered.
Or perhaps deleting neutral/negative feedback on an annual basis. Maybe I for
every four years of membership, or 1 for each 2500 positives.
Jim
Bricks2you
I vote no... Could agree with it not counting toward your percentage or whatever.
BUT, what I'd really like, is to not be hassled for feedback. I'm not
saying someone disliked my neg, I've had no real neg... I'm saying, I
don't want to leave it. I don't want stores begging for it. I don't
want to feel obligated or hounded by this site to give it. Let's be real.
If there's a problem, we'll discuss it & hopefully resolve it, (no issues
to date in this regard). But, unless you're hand delivering the package to
my door by next day, or three for overseas, I'd consider it you just holding
up your side of our bargain. No praise needed for either of us (Why is there
buyer praise at all? )....
Y'all have a good one
A far simpler method of the whole "neutrals count as negatives" when
it comes to the percentage praise score in a store is to show it for the past
year only. That way, the score is obtained only for feedback left in the recent
and not distant past. There is no gerrymandering of data to have X positives
per one negative and so on, all the data is kept for anyone to see, just that
the score is reflective of recent performance rather than all-time performance.
Of course, getting a neutral will be temporarily worse for a seller with a long
history of only positives if it is done over recent and not all feedback, as
they cannot use those distant positives to bolster their percentage score. But
there will be the benefit that they only need wait a year for the effect to be
removed completely from their percentage praise score.
USA, Pennsylvania
France, Nouvelle-Aquitaine
Netherlands, Noord-Holland
Canada, Ontario
United Kingdom, England
Austria, Steiermark
)....
