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| | | | | Author: | legoman77  | | Posted: | Sep 28, 2022 16:37 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 84 times | | Topic: | Administrative | |
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| In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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So nice that you answered. That will help everyone understand.
John P
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| | | | | Author: | Stuart9 | | Posted: | Sep 28, 2022 16:41 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 73 times | | Topic: | Administrative | |
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| Thanks for the update.
In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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| | | | | Author: | Sadler_Bricks | | Posted: | Sep 29, 2022 13:32 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 66 times | | Topic: | Administrative | |
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| | Thank you for the heads up. Much appreciated. |
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| | | | | Author: | relaxlulu | | Posted: | Oct 2, 2022 05:40 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 81 times | | Topic: | Administrative | |
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| In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
|
Thank you for the notice and we appreciate your hardworking.
But My Store Suspended without any email or notice On Sep 27, 2022,
Reason: Preventive Action
submitted ticket but no any reply unit now.
my store don't have any NSS/NRS case. any other way can contact support to
solve my problem? this let us very perplex, helpless.
Thank you.
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| | | | | Author: | Biggie_Bricks | | Posted: | Oct 2, 2022 17:04 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 93 times | | Topic: | Administrative | |
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| In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
|
Anastasia,
Thank you very much for this update, I was worried thinking that my email from
last week regarding the possibility of reopening my store hadn’t been delivered.
We all appreciate the hard work that goes into running BL behind the scenes.
I hope everything is alright and trust that your team will be able resolve this
issue.
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| | | | | Author: | zero42593 | | Posted: | Oct 7, 2022 00:03 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 75 times | | Topic: | Administrative | |
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| I am available to help process tickets. Are you hiring????
In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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| | | | | | | Author: | Nubs_Select | | Posted: | Oct 7, 2022 00:05 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, zero42593 writes:
| | I am available to help process tickets. Are you hiring????
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The day the help desk hires more people I fear the world would implode
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| | | | | | | Author: | Biggie_Bricks | | Posted: | Oct 7, 2022 00:16 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 56 times | | Topic: | Administrative | |
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| In Administrative, zero42593 writes:
| | I am available to help process tickets. Are you hiring????
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According to LinkedIn, they’re hiring interns
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| | | | | | | Author: | Stellar | | Posted: | Oct 7, 2022 05:05 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 61 times | | Topic: | Administrative | |
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| In Administrative, zero42593 writes:
| | I am available to help process tickets. Are you hiring????
In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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Indeed they are:
https://www.lego.com/en-us/careers/job/JOB_POSTING-3-684
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| | | | | | | | | Author: | 1001bricks | | Posted: | Oct 7, 2022 11:12 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 51 times | | Topic: | Administrative | |
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I'd take the job, but it requires to type 40 words/min 
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 7, 2022 11:27 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 44 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
| | […]
I'd take the job, but it requires to type 40 words/min
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No problem, I’m sure they’d take you even if you’re faster 
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 7, 2022 12:58 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 38 times | | Topic: | Administrative | |
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| In Administrative, SylvainLS writes:
| | In Administrative, 1001bricks writes:
| | […]
I'd take the job, but it requires to type 40 words/min
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No problem, I’m sure they’d take you even if you’re faster
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Arf 
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| | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 7, 2022 13:02 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 47 times | | Topic: | Administrative | |
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| | | Arf
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I still feel like something is getting lost in translation when you say that
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| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 7, 2022 14:18 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 43 times | | Topic: | Administrative | |
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| In Administrative, Nubs_Select writes:
| | | | Arf
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I still feel like something is getting lost in translation when you say that
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Ermmm not sure how to translate this.
It's a kind of LOL in French?
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| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 7, 2022 14:34 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 34 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
| | In Administrative, Nubs_Select writes:
| | | | Arf
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I still feel like something is getting lost in translation when you say that
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Ermmm not sure how to translate this.
It's a kind of LOL in French?
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Ah that makes a bit more sense every time I see it I'm thinking your barking
like a dog cause of something weird you smoked
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| | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 7, 2022 15:14 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 38 times | | Topic: | Administrative | |
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| In Administrative, Nubs_Select writes:
| | In Administrative, 1001bricks writes:
| | In Administrative, Nubs_Select writes:
| | | | Arf
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I still feel like something is getting lost in translation when you say that
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Ermmm not sure how to translate this.
It's a kind of LOL in French?
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Ah that makes a bit more sense every time I see it I'm thinking your barking
like a dog cause of something weird you smoked
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It IS a bark. A barked laughter.
Just one bark though: just funny enough to produce a reactive laugh but not funny
enough to sustain the laugh longer, so it dies just as the first breath is coming
out.
IOW, a rueful laugh.
My, isn’t that many things said by three small letters?
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| | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 7, 2022 15:21 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 37 times | | Topic: | Administrative | |
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| | | My, isn’t that many things said by three small letters?
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Now imagine for the four letters I'm thinking at right now!
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 7, 2022 15:30 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 35 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
| | | | My, isn’t that many things said by three small letters?
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Now imagine for the four letters I'm thinking at right now!
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Fada?
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 7, 2022 16:58 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 45 times | | Topic: | Administrative | |
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| In Administrative, SylvainLS writes:
| | In Administrative, 1001bricks writes:
| | | | My, isn’t that many things said by three small letters?
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Now imagine for the four letters I'm thinking at right now!
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Fada?
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Why would he be thinking about the Florida automobile dealers association?
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | legoman77 | | Posted: | Oct 7, 2022 16:21 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 44 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
| | | | My, isn’t that many things said by three small letters?
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Now imagine for the four letters I'm thinking at right now!
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fubar or fubiajar.
John P
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| | | | | | | | | | | Author: | Tracyd | | Posted: | Oct 7, 2022 17:46 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 41 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
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I'd take the job, but it requires to type 40 words/min
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And if it is in the office in Irvine CA why do you need a secure WI-FI network
and private space to work remotely?
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Oct 7, 2022 18:11 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 48 times | | Topic: | Administrative | |
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| In Administrative, Tracyd writes:
| | In Administrative, 1001bricks writes:
| |
I'd take the job, but it requires to type 40 words/min
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And if it is in the office in Irvine CA why do you need a secure WI-FI network
and private space to work remotely?
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For the one day a week you can WFH, I presume. I wish it could be a 100% remote
job, since I would never live in California again (too dang expensive), born
and raised there, left when I was 25, only go back to visit family.
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| | | | | | | | | | | | | | | Author: | zero42593 | | Posted: | Oct 9, 2022 13:27 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 54 times | | Topic: | Administrative | |
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| Yea would love it if it was 100% remote. Like you I am not moving back, especially
to OC.
In Administrative, macebobo writes:
| | In Administrative, Tracyd writes:
| | In Administrative, 1001bricks writes:
| |
I'd take the job, but it requires to type 40 words/min
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And if it is in the office in Irvine CA why do you need a secure WI-FI network
and private space to work remotely?
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For the one day a week you can WFH, I presume. I wish it could be a 100% remote
job, since I would never live in California again (too dang expensive), born
and raised there, left when I was 25, only go back to visit family.
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| | | | | Author: | igor79 | | Posted: | Oct 14, 2022 12:31 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 68 times | | Topic: | Administrative | |
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| hi, as i notice you only 2 year on bricklink, im 14 years and you still don't
care to reply my messages , i send to Russel message too- no reply ... you guys
just nobody care ...
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| | | | | | | Author: | Sadler_Bricks | | Posted: | Oct 16, 2022 15:55 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 43 times | | Topic: | Administrative | |
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| In Administrative, igor79 writes:
| | hi, as i notice you only 2 year on bricklink, im 14 years and you still don't
care to reply my messages , i send to Russel message too- no reply ... you guys
just nobody care ...
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They are just over loaded with work and very little staff.
Sadler_bricks
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| | | | | Author: | PolS | | Posted: | Oct 21, 2022 15:15 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 49 times | | Topic: | Administrative | |
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| Waiting for a week now to get a answer on why my store is suspended. Little bit
long I guess..... There's mo money to be made there?
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| | | | | | | Author: | 1001bricks | | Posted: | Oct 21, 2022 17:28 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, PolS writes:
| | Waiting for a week now to get a answer on why my store is suspended. Little bit
long I guess..... There's mo money to be made there?
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Why your store is suspended?
It's written: "Reason: Three or more Completed NSS/NRS"
Why do you have many complaints about orders not arrived, or incomplete / erroneous,
slow or no reply?
Fix your problems instead of asking BrickLink to fix theirs.
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| | | | | | | | | Author: | relaxlulu | | Posted: | Oct 22, 2022 03:55 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, 1001bricks writes:
| | In Administrative, PolS writes:
| | Waiting for a week now to get a answer on why my store is suspended. Little bit
long I guess..... There's mo money to be made there?
|
Why your store is suspended?
It's written: "Reason: Three or more Completed NSS/NRS"
Why do you have many complaints about orders not arrived, or incomplete / erroneous,
slow or no reply?
Fix your problems instead of asking BrickLink to fix theirs.
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My store suspended no any reason, just Preventive action what the problem?
Send multiple messages to help, no any reply unit now, near 1 month.
Any admin could help?
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Oct 22, 2022 11:04 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 48 times | | Topic: | Administrative | |
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| | | My store suspended no any reason, just Preventive action what the problem?
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I don't know, but it may be:
* selling non LEGO items (custom made or another manufacturer...)
* or selling LEGO items like Minifigures that could have been produced in
a LEGO factory, but by unauthorized process, often in an not authorized color
(like a Trans-Light Blue Darth Vader Minifigure...)
* or having a really abnormal quantity of rare Parts or Minifigures?
* or a stock of an unusual value, like 100 x Star Wars ISD 75252
* or something weird in your Shop Terms, like the forbidden "Please pay using
PayPal Friends/Family" or given a rebate for this...
You may examine all this and I guess you'll find out what the problem has
been.
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| | | | | Author: | legoman77 | | Posted: | Oct 22, 2022 17:56 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 48 times | | Topic: | Administrative | |
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| In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
|
Were you successful in the last 30 days to make things better?
If not, maybe you should change what you are doing. Does not make sense to do
the same things over and over that do not work.
John P
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| | | | | Author: | George_Lucy | | Posted: | Oct 22, 2022 18:28 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 46 times | | Topic: | Administrative | |
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| I have a NSS that should be removed that is almost 2 months old and no one has
replied to my 6 messages with all removal information in them. That to me is
not acceptable.
In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
|
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| | | | | | | Author: | legoman77 | | Posted: | Oct 22, 2022 20:27 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 47 times | | Topic: | Administrative | |
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| In Administrative, George_Lucy writes:
| | I have a NSS that should be removed that is almost 2 months old and no one has
replied to my 6 messages with all removal information in them. That to me is
not acceptable.
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See, that is your problem. You have not asked 24 times yet.
John P
| | In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Oct 22, 2022 20:29 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 46 times | | Topic: | Administrative | |
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| | | See, that is your problem. You have not asked 24 times yet.
John P
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| | | | | | | | | Author: | George_Lucy | | Posted: | Oct 23, 2022 09:29 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 70 times | | Topic: | Administrative | |
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| Ha ha they removed it so 6 is the new 24.
In Administrative, legoman77 writes:
| | In Administrative, George_Lucy writes:
| | I have a NSS that should be removed that is almost 2 months old and no one has
replied to my 6 messages with all removal information in them. That to me is
not acceptable.
|
See, that is your problem. You have not asked 24 times yet.
John P
| | In Administrative, cs_anastasia writes:
| | Dear BrickLink members,
As you might have noticed, we are currently experiencing extended ticket processing
times. Even though we cannot say when the situation will get back to normal,
we are letting you know that we are doing our best to resolve this issue.
We are currently prioritizing the most crucial tickets and are hoping for your
understanding.
Thank you,
The BrickLink Team
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| | | | | Author: | _Brick_Slayer_ | | Posted: | Nov 3, 2022 15:51 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 35 times | | Topic: | Administrative | |
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| So why aren't you hiring? If you cant keep up with demand most places hire
more people to get the work caught up. My POV due the the slow response from
Bricklink my fees will not be paid until I get caught up which is an unsure time
in the distant future lol.
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| | | | | | | Author: | Nubs_Select | | Posted: | Nov 3, 2022 16:04 | | Subject: | Re: Help Desk Processing Times | | Viewed: | 55 times | | Topic: | Administrative | |
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| | they are but I'm sure it takes awhile to properly train someone for the helpdesk |
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USA, California
United Kingdom, England
Hong Kong
Canada, Ontario
Spain, Comunidad Valenciana
France, Provence-Alpes-Côte d'Azur
Thailand, Chiang Mai
Netherlands, Utrecht
