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| | | Author: | MrBricktastic  | | Posted: | Aug 5, 2022 12:56 | | Subject: | Lost Packages: Do you Refund or No? | | Viewed: | 257 times | | Topic: | Shipping | |
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| Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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| | | | | Author: | MrBricktastic | | Posted: | Aug 5, 2022 12:57 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 59 times | | Topic: | Shipping | |
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| Most of the time we refund customers for their orders if they didn't get
them. Easier to keep the customer satisfied that way, especially since they're
technically covered under PayPal's buyer protection and if it's over
$100 we insure the package anyways.
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| | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 13:03 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 13:04 | | Subject: | (Cancelled) | | Viewed: | 44 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 15:43 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 54 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Most of the time we refund customers for their orders if they didn't get
them. Easier to keep the customer satisfied that way, especially since they're
technically covered under PayPal's buyer protection and if it's over
$100 we insure the package anyways.
|
You say most of the time you refund your customers, why only most of the time,
if that is what you are expecting here?
So if I place a $95 order in your store, the tracking shows it was delivered
to the my address and I say I didn't get it you will refund me or will it
be one of those times were you don't?
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Aug 5, 2022 17:11 | | Subject: | (Cancelled) | | Viewed: | 34 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | | | Author: | MrBricktastic | | Posted: | Aug 5, 2022 17:19 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 59 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, MrBricktastic writes:
| | Most of the time we refund customers for their orders if they didn't get
them. Easier to keep the customer satisfied that way, especially since they're
technically covered under PayPal's buyer protection and if it's over
$100 we insure the package anyways.
|
You say most of the time you refund your customers, why only most of the time,
if that is what you are expecting here?
So if I place a $95 order in your store, the tracking shows it was delivered
to the my address and I say I didn't get it you will refund me or will it
be one of those times were you don't?
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I'm not entirely sure why you're being defensive when I'm inquiring
about what the general census is. We refund most of the time, because we ask
customers to wait for a few days to see if the packages arrive. Those few times
we haven't refunded, they have arrived.
Technically, per Paypal's TOS, it is the responsibility of the seller to
ensure that a package is safely delivered to a customer. I've made my peace
and moved on from my order with you, and haven't named you in any of these
discussions so please stop with the hostility.
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| | | | | Author: | peregrinator | | Posted: | Aug 5, 2022 13:01 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 47 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
Refund the customer and chalk it up to the cost of doing business.
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| | | | | Author: | calebfishn | | Posted: | Aug 5, 2022 13:04 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | Author: | calebfishn | | Posted: | Aug 5, 2022 13:05 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 57 times | | Topic: | Shipping | |
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| I don't understand why this is even a question. A buyer sent the seller
money with a promise to receive Lego in exchange. The buyer did not receive the
Lego, and now the buyer has neither the Lego, or the money, but the seller does
have the buyer's money. How is that fair? Why should all the risk of the
transaction be on the buyer?
If sellers are willing to accept a buyer's money, but unable to accept the
risk of a lost shipment, then they have no business being sellers.
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| | | | | | | Author: | Korva | | Posted: | Aug 5, 2022 13:33 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 55 times | | Topic: | Shipping | |
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| But what if the buyer is a seller? They were buying stock for inventory and now
that the package didn't arrive they have to chalk that up to just the cost
of doing business? Just like when the packages they send out don't get received?
Sucks to be the buyer. I mean the seller. Lego is suffering.
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| | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 15:48 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 35 times | | Topic: | Shipping | |
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| In Shipping, calebfishn writes:
| | I don't understand why this is even a question. A buyer sent the seller
money with a promise to receive Lego in exchange. The buyer did not receive the
Lego, and now the buyer has neither the Lego, or the money, but the seller does
have the buyer's money. How is that fair? Why should all the risk of the
transaction be on the buyer?
If sellers are willing to accept a buyer's money, but unable to accept the
risk of a lost shipment, then they have no business being sellers.
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So if I order $400 worth of minifigures from your store, you ship them to me,
the tracking shows that they were deliver to my address and I say I didn't
get them your just going to send me my $400 back on the spot no questions asked?
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| | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 13:09 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 70 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
(if tracking shows it as Delivered)
you contact your local Postmaster at your local post office and request the time/date/GPS
Coordinates for the tracking # for that order.
anything that is beyond the package getting delivered to the correct address
is on the person who is recieving the package. the Sender has zero control over
anything that occurs after that point of it being scanned in as delivered.
if the seller did their part in delivering the order to the correct address,
they are not at fault.
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| | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 15:50 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 43 times | | Topic: | Shipping | |
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| In Shipping, PlanetEarthToys writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
(if tracking shows it as Delivered)
you contact your local Postmaster at your local post office and request the time/date/GPS
Coordinates for the tracking # for that order.
anything that is beyond the package getting delivered to the correct address
is on the person who is recieving the package. the Sender has zero control over
anything that occurs after that point of it being scanned in as delivered.
if the seller did their part in delivering the order to the correct address,
they are not at fault.
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agreed, and that is what I told the buyer to do, they also have a ring camera.
I told them to go to the post office with the footage from the time it said it
was deliver and ask for the GPS coordinates.
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| | | | | Author: | maxx3001 | | Posted: | Aug 5, 2022 13:28 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 63 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
Hmm, if it shows as delivered, I will at least try and contact the shipper to
see what’s up.
Times a package really didn’t arrive, it was mostly a low dollar amount, if I
have the parts, I will resend.
If I don’t have the parts, I will offer shop credit (preferred by me  ) or money
back.
But at a minimum I will try and help the buyer find the package.
Glad it doesn’t often happen.
I will insure a package I cannot afford to reimburse the buyer for, either rare
items or money wise.
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| | | | | Author: | Adjour | | Posted: | Aug 5, 2022 13:56 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 65 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
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| | | | | | | Author: | SezaR | | Posted: | Aug 5, 2022 14:12 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 69 times | | Topic: | Shipping | |
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| In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
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I agree "porch pirates" is buyer's problem. When it is delivered at his address,
then either the package is stolen from in front of his house's door or from
inside the house is the same. Both are buyer's problem and he should find
a way to prevent this happenning.
But the buyer cannot submit a lost package to the postal service because it is
the seller who has contract with them. So if the package is delivered at a wrong
address, it is the seller's responsibility to make it right.
Once I shipped with CanadaPost to USA. The buyer claimed he did not receive and
based on his words, I fully trusted him. Indeed he was not even looking for a
refund and was attitude was like "do you have tracking?" or "ok if they are lost,
do you have these parts in your stock? I buy them again."
I submitted a lost package to canada Post writing "I think the package is delivered
at a wrong address even though the tracking says delivered. "
CanadaPost refunded me!
| |
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 15:00 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 47 times | | Topic: | Shipping | |
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| Maybe I shouldn't have deleted my posts. I have the same opinion as many
but quickly thought most people would get mad at me for that and cancel them
before an argument broke out and an admin had to cancel them but I also agree
if the tracking shows delivered it is the buyer's responsibility. (to put
it super simple)
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| | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 15:25 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 46 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | Maybe I shouldn't have deleted my posts. I have the same opinion as many
but quickly thought most people would get mad at me for that and cancel them
before an argument broke out
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awww opinions..
worrying about opinions is like trying to count to 8 billion... because if you
care about 1 opinion, you have to care about all 8 billion...
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 15:29 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 43 times | | Topic: | Shipping | |
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| lol I just was trying to save the admins some time  |
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 15:42 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 28 times | | Topic: | Shipping | |
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| DOnt worry tho I only worry about them on the bricklink forum so not 8 billion
more like 10-15
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| | | | | | | | | | | Author: | iprice | | Posted: | Aug 5, 2022 17:11 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 32 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | Maybe I shouldn't have deleted my posts. I have the same opinion as many
but quickly thought most people would get mad at me for that and cancel them
before an argument broke out and an admin had to cancel them but I also agree
if the tracking shows delivered it is the buyer's responsibility. (to put
it super simple)
|
No, it's not. As a buyer you have little recourse and no responsibility,
as the contract is with the seller - you can't complain to the courier/delivery
agent; they won't talk to you. You have to go through the seller. It is then
upto them if they engage with the delivery agent or not.
I have had this happen - package stated delivered; I could prove that the package
was not delivered though. It did eventually turn up 4 months later though...
I returned it to the seller, at my cost. I've no idea where it had been or
why it took so long to arrive. Out of several packages that failed to arrive
(I suspect most were never actually sent), this is the only one that stated it
had been delivered and wasn't (but then was!).
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Aug 5, 2022 17:18 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 38 times | | Topic: | Shipping | |
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| | | No, it's not. As a buyer you have little recourse and no responsibility,
as the contract is with the seller - you can't complain to the courier/delivery
agent; they won't talk to you. You have to go through the seller. It is then
upto them if they engage with the delivery agent or not.
|
If its been marked as delivered then the sellers completed his contract. if a
buyer hasn't received them one of several things has happened. 1 the buyer
is lying trying to get free stuff. 2 porch pirates stole it in which case it
was stolen from private property and that you would take up with the police/home
insurance. or 3 the postal company made a mistake. I've had packages marked
as delivered for me before but haven't received them and I didn't bug
the seller I just submitted a complaint with my local post office and after a
bit the package showed up. (in the event only the seller can contact the postal
company then they should on behalf of the buyer).
| |
I have had this happen - package stated delivered; I could prove that the package
was not delivered though. It did eventually turn up 4 months later though...
I returned it to the seller, at my cost. I've no idea where it had been or
why it took so long to arrive. Out of several packages that failed to arrive
(I suspect most were never actually sent), this is the only one that stated it
had been delivered and wasn't (but then was!).
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Isn't the postal system such a wonderful thing
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| | | | | | | | | Author: | Adjour | | Posted: | Aug 5, 2022 15:32 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 39 times | | Topic: | Shipping | |
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| Oh I def make it right for the customer if I believe them. It's such a rare
occurance anyway. Personally though I don't make it the sellers problem.
I barely buy anything and I think I've had more missing packages than my
buyers over the years.
I just had a "delivered" to me ebay order appear after over a month.
Right now I'm dealing with an overseas buyer who refuses to believe that
his parcel is simply in customs, not lost. I'm sure I'll have to eventually
eat it to make him happy.
"shrug"
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| | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 15:56 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Shipping | |
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| | (Cancelled) |
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| | | | | | | | | Author: | MrBricktastic | | Posted: | Aug 5, 2022 15:59 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 39 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
|
The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
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I was more or less curious what the concensus was and wasn't calling you
out per se. Would appreciate if you didn't show my street on a public forum.
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| | | | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 16:02 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 33 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
|
The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
|
careful judging the book by the cover ..
i see a very maintained, clean, well kept street & not a single bar on any window...
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| | | | | | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 16:06 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 30 times | | Topic: | Shipping | |
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| In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
|
The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
|
careful judging the book by the cover ..
i see a very maintained, clean, well kept street & not a single bar on any window...
|
I'm not judging a book by it's cover it has to due with crimes of opportunity.
People might not plan on stealing mall but if they can just reach out and grab
something they might compared to having to go up a driveway. Just like those
bait car shows most of those people aren't out to steal a car but they leave
them running with the keys on and people just see it as an opportunity.
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| | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 16:10 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 43 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
|
The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
|
careful judging the book by the cover ..
i see a very maintained, clean, well kept street & not a single bar on any window...
|
I'm not judging a book by it's cover it has to due with crimes of opportunity.
People might not plan on stealing mall but if they can just reach out and grab
something they might compared to having to go up a driveway. Just like those
bait car shows most of those people aren't out to steal a car but they leave
them running with the keys on and people just see it as an opportunity.
|
just knowing you took the time to google their street & create this scenario
when there could be literally be hundreds of other sceanrios of why a delivered
package is coming up missing is getting suspicious..
why are you pushing this so hard...?
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| | | | | | | | | | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 16:22 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 55 times | | Topic: | Shipping | |
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| In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
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The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
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careful judging the book by the cover ..
i see a very maintained, clean, well kept street & not a single bar on any window...
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I'm not judging a book by it's cover it has to due with crimes of opportunity.
People might not plan on stealing mall but if they can just reach out and grab
something they might compared to having to go up a driveway. Just like those
bait car shows most of those people aren't out to steal a car but they leave
them running with the keys on and people just see it as an opportunity.
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just knowing you took the time to google their street & create this scenario
when there could be literally be hundreds of other sceanrios of why a delivered
package is coming up missing is getting suspicious..
why are you pushing this so hard...?
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Yes I googled his street address, why because I was trying to help get his packaged
deliverer.
The package coming up missing is suspicious and that was what I was trying to
figure out or are you trying to insinuate that I'm suspicious?
100's of scenarios really? Like aliens used their tractor beams to beam it
up? A Mountain lion came in snatched it up? A freak tornado came down his street
and swept it up? No, there is not 100's of scenarios only a few, so I explored
them.
I'm personal vested in this that, YOU are not so why do you keep replying?
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| | | | | | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 20:54 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 60 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | In Shipping, Adjour writes:
| | In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
If it says delivered your issue is with thieves, neighbors or your postal carrier,
not the seller IMO.
I personally don't make sure issues the sellers problem. I've been forced
to eat this before on my end when a buyer makes it my problem though.
|
The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
|
careful judging the book by the cover ..
i see a very maintained, clean, well kept street & not a single bar on any window...
|
I'm not judging a book by it's cover it has to due with crimes of opportunity.
People might not plan on stealing mall but if they can just reach out and grab
something they might compared to having to go up a driveway. Just like those
bait car shows most of those people aren't out to steal a car but they leave
them running with the keys on and people just see it as an opportunity.
|
just knowing you took the time to google their street & create this scenario
when there could be literally be hundreds of other sceanrios of why a delivered
package is coming up missing is getting suspicious..
why are you pushing this so hard...?
|
Yes I googled his street address, why because I was trying to help get his packaged
deliverer.
The package coming up missing is suspicious and that was what I was trying to
figure out or are you trying to insinuate that I'm suspicious?
100's of scenarios really? Like aliens used their tractor beams to beam it
up? A Mountain lion came in snatched it up? A freak tornado came down his street
and swept it up? No, there is not 100's of scenarios only a few, so I explored
them.
I'm personal vested in this that, YOU are not so why do you keep replying?
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sure thing ..
thanks for showing us all.....
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| | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 16:02 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 31 times | | Topic: | Shipping | |
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| The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
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| | | | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 16:05 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 42 times | | Topic: | Shipping | |
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| In Shipping, Biglesdug writes:
| | The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
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you are creating sceanrios to fit what you want to happen...
it's getting weird..
take the advice given
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| | | | | | | | | | | Author: | Biglesdug | | Posted: | Aug 5, 2022 16:13 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, PlanetEarthToys writes:
| | In Shipping, Biglesdug writes:
| | The buyer lives on a street where his steps are on the sidewalk. All someone
has to do is reach out and grab the package off the steps it's also in the
6th largest cities in the US.
|
you are creating sceanrios to fit what you want to happen...
it's getting weird..
take the advice given
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What I wanted to have happened was the order be delivered, the buyer and I both
happy, that did not.
So there is a scenario that did happen and not created by me, but explored by
me. That being one of a few of them.
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| | | | | Author: | EnchantedBricks | | Posted: | Aug 5, 2022 15:46 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 37 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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I Honestly think the real question should be, Why doesn't USPS take responsibility
if they lose or damage the package? (obviously that doesn't take in to account
the porch pirates) But to answer your question, we generally will work with the
buyer to try to locate the lost package or to refund their order if it doesn't
turn up, we tend to just add insurance on most orders over $25-$30 at our expense
to just alleviate any issues.
But there will always be outliers and dishonest people so no system is perfect.
But I still stick with the fact that once the Seller hands it to USPS it should
be their responsibility for it to make it to the Buyer.
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| | | | | Author: | George_Lucy | | Posted: | Aug 5, 2022 15:51 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 43 times | | Topic: | Shipping | |
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| Amazon is the worst for this problem (Not saying this buyer didn’t receive order).
If it says delivered and the buyer says they didn’t get you have no choice but
to refund or resend. Over the years Amazon issues like this are 20-1 compared
to eBay. I don’t think I ever had a BL one. What does that tell you?
Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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| | | | | | | Author: | PlanetEarthToys | | Posted: | Aug 5, 2022 15:55 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 42 times | | Topic: | Shipping | |
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| In Shipping, George_Lucy writes:
| | Amazon is the worst for this problem (Not saying this buyer didn’t receive order).
If it says delivered and the buyer says they didn’t get you have no choice but
to refund or resend. Over the years Amazon issues like this are 20-1 compared
to eBay. I don’t think I ever had a BL one. What does that tell you?
Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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hence the reason we do not sell anything on Ebay nor Amazon anymore..
supporting smaller websites like Brinklink is the future
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| | | | | Author: | Hal8472 | | Posted: | Aug 5, 2022 15:58 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 34 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
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Just one point which hasn’t been mentioned. Only the seller can put a claim
in with the carrier. The seller offered it for shipping, and it’s a contract
between them both. They buyer has no recourse to the carrier.
Andrew
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| | | | | | | Author: | BigBBricks | | Posted: | Aug 5, 2022 16:53 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 54 times | | Topic: | Shipping | |
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| In Shipping, Hal8472 writes:
| | Just one point which hasn’t been mentioned. Only the seller can put a claim
in with the carrier. The seller offered it for shipping, and it’s a contract
between them both. They buyer has no recourse to the carrier.
Andrew
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That's only true for upper North America, here in middle North America, either
party can open the case and I would encourage the buyer, not as a seller but
as the logical choice based on proximity, to open it since the post office in
question that has the issue.
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| | | | | Author: | Bond | | Posted: | Aug 6, 2022 04:41 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 60 times | | Topic: | Shipping | |
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| In Shipping, MrBricktastic writes:
| | Recently a package, from another seller, for me was not received, even though
USPS marked it as delivered. I reached out to the seller and asked if we could
work something out and they basically told me that I'm SOL.
So I'm asking out of general curiosity, since I'm seeing a split in opinion
on this:
If a customer doesn't get their order, whether it was lost in transit or
porch pirates got to it, what recourse do you take, as the seller? Refund the
customer, offer them store credit, or tell them to suck it up if they didn't
purchase insurance?
|
Apologies as I'm comparatively late to the conversation, but having read
through the entire thread as well as your own store's TOS (and I do realize
you are the buyer in this instance), I'd like to offer my own viewpoint;
not only as a seller as well as a buyer, but also as a career USPS carrier.
I'd like to begin by making a very basic but relevant observation. When it
comes to the business of direct-to-door parcel delivery, the name of the organization
is of significance only as far as its policies regarding misdelivery and customer
recourse (including compensation, if any) differ from one another. I don't
know of any professional courier service that passes even a single business day
where at least a handful of its delivery agents don't commit some kind of
error that ultimately impacts their customers. In nearly every case, it's
an honest mistake, but it's still a mistake. I've made them myself in
the past. I didn't intend to, but I did.
That being said, the importance of insurance on orders - provided it's available
- has been hammered at again, again, and still again on this forum since BrickLink's
founding; I believe it cannot be overstated. It is agony to place both money
and trust into an online transaction only to be burned at transaction's end,
but that is the very reason for parcel insurance.
Many sellers - I'm certainly no exception - insist on getting tracking numbers
on every order they process because it's as much for their own protection
as it is their customers; more so, perhaps, as they are then called upon to file
the necessary (digital) paperwork if the worst should come to pass - provided,
of course, that the buyer requested insurance in the course of checkout. To be
sure, USPS Domestic Priority parcels by default come with $50 of insurance without
the shipper having to make any extra effort.
I'll periodically place an order in stores where insurance isn't necessarily
offered in the TOS and/or the tick box for insurance doesn't display at checkout.
No matter; I'll ask the seller to insure the parcel (at my cost of course)
using the Message to Seller/Comments box. If they respond that this is not possible,
well at least I tried; speaking strictly for myself, I'm the party that clicked
the "Place Order" button before I even got the answer.
Having no wish to toss anything into anyone's face, I would respectfully
ask you to take a look at your own store's Terms, under the heading "Missing
Parts or Issues"; it makes no mention of issuing a full refund in the event of
loss. In any case, I cannot see the logic of holding a seller accountable for
a lost article if the tracking number data shows that the parcel was delivered,
regardless of where the carrier was actually standing at the time the barcode
was scanned.
Biglesdug makes a logical point, however blunt. As a seller, you place yourself
in a very precarious position when you elect to refund the entire cost of a lost
order, particularly when the reasons why the parcel did not (supposedly) reach
the buyer are as yet unclear. Is this a precedent that you want to format into
policy? This is the kind of thing that unscrupulous BL users love to take advantage
of.
PlanetEarthToys also reminds us; make use of the fact that nearly every commercially
reliable carrier service utilizes GPS-monitoring technology. As you are the buyer
in this case, may I suggest that you visit your local USPS station (or UPS, FedEx,
DHL, etc. office) and ask them to provide the GPS data for your parcel. They
should be able to do it with the tracking number alone, and it should show a
physical trace/path up to the POD (point of delivery). This should settle the
question of misdelivery to wrong address or theft. If they feed you any kind
of line, ask to speak to the Station Manager. If the SM is unavailable or provides
unsatisfactory information, do not leave until you get the name of your local
Postmaster and their complete contact information. In most smaller U.S. communities,
the SM and Postmaster are the same person.
I hope that my harangue is helpful to you, in spite of its length.
Regards,
- Pat
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| | | | | | | Author: | Nubs_Select | | Posted: | Aug 6, 2022 11:01 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 35 times | | Topic: | Shipping | |
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| (Unrelated)
His names bond... Indiana Jones bond!
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| | | | | | | | | Author: | Bond | | Posted: | Aug 7, 2022 13:03 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 42 times | | Topic: | Shipping | |
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| In Shipping, Nubs_Select writes:
| | (Unrelated)
His names bond... Indiana Jones bond!
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Awww, that is no fair!
Seriously, though, I looked through my entire collection for the black tuxedo
torso that I thought I had, only to find it in a totally unexpected place months
later. So...yeah, IJ torso.
Not to put too fine a point on it, but the very beginning (before the title credits)
of Goldfinger (1964) featured 007 wearing a white tux. That's gotta count
for something.
Regards,
- Pat
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| | | | | | | Author: | Nubs_Select | | Posted: | Aug 6, 2022 11:10 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 46 times | | Topic: | Shipping | |
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| (Unrelated)
His names bond... Indiana Jones bond!
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| | | | | Author: | sickofthis88 | | Posted: | Aug 6, 2022 15:58 | | Subject: | Re: Lost Packages: Do you Refund or No? | | Viewed: | 34 times | | Topic: | Shipping | |
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| I've made quite a few purchases and until recently some of them went astray.
The first thing I did as a buyer was to go after the postal service, and 100%
of the time I got my package which was either sitting in the truck or in my neighbor's
mailbox around the corner (she lives on the same address but instead of Court,
her address is Road). If you have a tracking number and the cost of the item,
you can file a claim with them.
Also, if you don't get a package a claim can be filed through paypal.
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USA, Pennsylvania
Canada, Ontario
Netherlands, Utrecht
United Kingdom, England
