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| | | Author: | Teup  | | Posted: | Jan 21, 2022 04:48 | | Subject: | Still a lot of cancelled payments...... | | Viewed: | 207 times | | Topic: | Technical Issues | |
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| I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".
I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.
I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
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| | | | | Author: | Mesken | | Posted: | Jan 21, 2022 05:51 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 61 times | | Topic: | Technical Issues | |
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| Same here, only just two customers. Stripe tells me, that there is a new customer
created, while no payment has made.
I think too, that the additional step, which conforms the payment, is not necessary.
In Technical Issues, Teup writes:
| | I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".
I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.
I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
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| | | | | | | Author: | peregrinator | | Posted: | Jan 21, 2022 06:28 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, Mesken writes:
| | Same here, only just two customers. Stripe tells me, that there is a new customer
created, while no payment has made.
I think too, that the additional step, which conforms the payment, is not necessary.
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It's pretty much how PayPal works on many other sides. Maybe the problem
is applying the PayPal paradigm to Stripe payments?
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| | | | | | | | | Author: | Teup | | Posted: | Jan 21, 2022 06:55 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 75 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, Mesken writes:
| | Same here, only just two customers. Stripe tells me, that there is a new customer
created, while no payment has made.
I think too, that the additional step, which conforms the payment, is not necessary.
|
It's pretty much how PayPal works on many other sides. Maybe the problem
is applying the PayPal paradigm to Stripe payments?
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I should add though: I don't have a credit card, I've only paid onsite
here using PayPal, so I don't actually know if Stripe creditcard payments
on Bricklink also work with that extra step or not. Just the fact that it keeps
saying the sessions expired reminded me of how I forget to confirm PayPal payments.
I've never seen that extra step on other websites, so I tend to forget to
complete it. (Actually, Bricklink also doesn't have that extra step when
paying the monthly fees)
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| | | | | Author: | Teup | | Posted: | Jan 21, 2022 11:48 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".
I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.
I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
|
I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
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| | | | | | | Author: | peregrinator | | Posted: | Jan 21, 2022 12:04 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
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Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
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| | | | | | | | | Author: | Teup | | Posted: | Jan 21, 2022 15:45 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
|
Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
|
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 21, 2022 15:59 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | […]
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
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You don’t need to know anything: knowing things would limit your imagination
and bankers are very imaginative.
IOW: everything is possible.
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| | | | | | | | | | | Author: | Stellar | | Posted: | Jan 22, 2022 08:51 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
|
Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
|
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
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There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Jan 22, 2022 09:21 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Teup writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
|
Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
|
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
|
There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.
|
Interesting, could you tell me where? While I was trying to find it, another
failed payment came in...
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| | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Jan 22, 2022 11:01 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, Teup writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
|
Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
|
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
|
There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.
|
Interesting, could you tell me where? While I was trying to find it, another
failed payment came in...
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The one of the postal code: https://dashboard.stripe.com/settings/radar/rules
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| | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Jan 22, 2022 12:28 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Teup writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, Teup writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, Teup writes:
| | I received a reply from a user that had multiple failed payment entries in my
list:
" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
|
Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.
|
I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
|
There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.
|
Interesting, could you tell me where? While I was trying to find it, another
failed payment came in...
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The one of the postal code: https://dashboard.stripe.com/settings/radar/rules
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Thanks! If I understand correctly, I have only the first two mandatory ones enabled.
But besides that, it shows that it only blocked one payment since last summer,
so seems this isn't what is causing the failed payments.
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| | | | | | | | | | | Author: | Adjour | | Posted: | Jan 24, 2022 10:05 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| Credit cards will very often be declined it the card is being used in a strange
way.
For example if I travel, I have to notify my card company that I'm traveling,
or I risk declined transactions.
Usually in the USA I'm fine, especially if I'm driving. I did however
fly to Chicago once with no purchases inbetween, and my card did not work at
the airport.
Also, too many purchases in a day will flag the account. When I ran my brick
and mortar store this would happen on large purchases sometimes.
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Jan 29, 2022 07:18 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 53 times | | Topic: | Technical Issues | |
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| In Technical Issues, Adjour writes:
| | Credit cards will very often be declined it the card is being used in a strange
way.
For example if I travel, I have to notify my card company that I'm traveling,
or I risk declined transactions.
Usually in the USA I'm fine, especially if I'm driving. I did however
fly to Chicago once with no purchases inbetween, and my card did not work at
the airport.
Also, too many purchases in a day will flag the account. When I ran my brick
and mortar store this would happen on large purchases sometimes.
|
Thanks for the info, maybe part of all of this is simply inherent to creditcard
payment then...
But I still want a reply from Bricklink. Come on Bricklink, I know you like to
ignore helpdesk tickets, but please don't ignore one that is about your own
income.
I just had a customer tell me the items in their cart went "out of stock" after
an unsuccessful attempt to buy them. I keep seeing these "in progress" orders
where items get reserved, and eventually no order comes in... I told the customer
that the orders will show up again soon. It's not an ideal system, because
whenever the payment fails (and that happens a lot), customers are only able
to try it again if the stock has at least twice the amount that they order.
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| | | | | Author: | Teup | | Posted: | Jan 24, 2022 09:49 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 52 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".
I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.
I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
|
I am surprised this thread is not getting more replies than it does. I think
that must mean that this affects only certain stores? Why mine, what could be
different about mine? I have these failed payments daily now..
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| | | | | | | Author: | Vosblokjes | | Posted: | Jan 24, 2022 14:26 | | Subject: | Re: Still a lot of cancelled payments...... | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | In Technical Issues, Teup writes:
| | I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".
I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.
I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
|
I am surprised this thread is not getting more replies than it does. I think
that must mean that this affects only certain stores? Why mine, what could be
different about mine? I have these failed payments daily now..
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I just checked my stripe but got no cancelled payment, but I have to say that
I only have 4 payments through stripe for BL since 27 okt 
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Netherlands, Utrecht
USA, New Jersey
France, Nouvelle-Aquitaine
Spain, Comunidad Valenciana
