Discussion Forum: Thread 309021

 Author: Brick_a_mind View Messages Posted By Brick_a_mind
 Posted: Sep 7, 2021 18:27
 Subject: Refunding completed order
 Viewed: 129 times
 Topic: Problem
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Brick_a_mind (2866)

Location:  USA, Wisconsin
Member Since Contact Type Status
Jun 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick-a-mind
One of my customers marked his order completed and then returned it to me for
a refund. The refund will not go through, and he cannot change the status from
completed. Is there a solution to this?

Thanks
 Author: Stellar View Messages Posted By Stellar
 Posted: Sep 8, 2021 03:04
 Subject: Re: Refunding completed order
 Viewed: 32 times
 Topic: Problem
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Stellar (3482)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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In Problem, antiquer88 writes:
  One of my customers marked his order completed and then returned it to me for
a refund. The refund will not go through, and he cannot change the status from
completed. Is there a solution to this?

Thanks

Have you tried refunding in PayPal/Stripe and then update the refund in the order
clicking Manage refund?
 Author: Brick_a_mind View Messages Posted By Brick_a_mind
 Posted: Sep 8, 2021 07:19
 Subject: Re: Refunding completed order
 Viewed: 36 times
 Topic: Problem
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Brick_a_mind (2866)

Location:  USA, Wisconsin
Member Since Contact Type Status
Jun 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick-a-mind
Apparently, it was a system glitch. I tried again, and the refund went through.