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| | | Author: | BrickAndStone  | | Posted: | Sep 1, 2021 10:41 | | Subject: | Feedback Destroyed | | Viewed: | 421 times | | Topic: | Selling | |
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| I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
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| | | | | Author: | SteinchendeaIer | | Posted: | Sep 1, 2021 10:46 | | Subject: | Re: Feedback Destroyed | | Viewed: | 85 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to our world, you are not the only one. For 3 years there have been people
who badly talked about our work in feedback and we can't do anything about
it 
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| | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 10:57 | | Subject: | Re: Feedback Destroyed | | Viewed: | 70 times | | Topic: | Selling | |
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| In Selling, FloathBricks writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to our world, you are not the only one. For 3 years there have been people
who badly talked about our work in feedback and we can't do anything about
it
|
Any idea of the reason why it hasn't changed?
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| | | | | Author: | Cob | | Posted: | Sep 1, 2021 10:48 | | Subject: | Re: Feedback Destroyed | | Viewed: | 81 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
I would find the limit annoying too.
Good news is that potential buyers will see this neutral feedback as a warning
and it may prompt the buyer to read the store terms.
Two suggestions:
Contact the buyer and request the feedback get removed
Respond to the feedback professionally stating that the store limit is 2 minifigures
per order and please read the store terms prior to order.
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| | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 10:55 | | Subject: | Re: Feedback Destroyed | | Viewed: | 63 times | | Topic: | Selling | |
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| Appreciate the very sound advice. Also I actually lose money on the figures I
sell due to them actually being the lowest prices on BL. I just do it to give
the customers extra incentive. So when a customer buys 20 of them I wont be able
to keep providing these figures since I will be losing too much money. Then again
people don't like rules so I might be shooting myself in the foot for trying
to help.
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| | | | | Author: | leggodtshop | | Posted: | Sep 1, 2021 11:02 | | Subject: | Re: Feedback Destroyed | | Viewed: | 80 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
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| | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 11:14 | | Subject: | Re: Feedback Destroyed | | Viewed: | 53 times | | Topic: | Selling | |
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| In Selling, patpendlego writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
|
Really appreciate the wise words. Will definitely take your advice.
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| | | | | | | | | Author: | Tracyd | | Posted: | Sep 1, 2021 11:19 | | Subject: | Re: Feedback Destroyed | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | In Selling, patpendlego writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
|
Really appreciate the wise words. Will definitely take your advice.
|
So you have low prices on minifigs, are you charging extra in postage so you
want people to place more orders? That is bad for the price guide and that behavior
is just as bad as the people who charge $.001 per piece with a 2 lot limit.
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| | | | | | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 11:23 | | Subject: | Re: Feedback Destroyed | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, Tracyd writes:
| | In Selling, jprei28 writes:
| | In Selling, patpendlego writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
|
Really appreciate the wise words. Will definitely take your advice.
|
So you have low prices on minifigs, are you charging extra in postage so you
want people to place more orders? That is bad for the price guide and that behavior
is just as bad as the people who charge $.001 per piece with a 2 lot limit.
|
In my opinion, there is no right or wrong on what price to sell an item. The
price guide is just a "guide" nothing more.
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| | | | | | | | | | | | | Author: | Tracyd | | Posted: | Sep 1, 2021 11:29 | | Subject: | Re: Feedback Destroyed | | Viewed: | 45 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | In Selling, Tracyd writes:
| | In Selling, jprei28 writes:
| | In Selling, patpendlego writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
|
Really appreciate the wise words. Will definitely take your advice.
|
So you have low prices on minifigs, are you charging extra in postage so you
want people to place more orders? That is bad for the price guide and that behavior
is just as bad as the people who charge $.001 per piece with a 2 lot limit.
|
In my opinion, there is no right or wrong on what price to sell an item. The
price guide is just a "guide" nothing more.
|
And feedback is how a person feels about what happened. They are entitled to
leave what they feel about what happened. If it destroys your perfect feedback
then you should have tried to do better.
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| | | | | | | | | | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 11:33 | | Subject: | Re: Feedback Destroyed | | Viewed: | 49 times | | Topic: | Selling | |
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| In Selling, Tracyd writes:
| | In Selling, jprei28 writes:
| | In Selling, Tracyd writes:
| | In Selling, jprei28 writes:
| | In Selling, patpendlego writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Don't worry too much about Neutrals or Negs, stay positive yourself and respond
with understanding. Negs can be the best ever happened if you deal with it maturely.
Well, it might take a learning curve but on the long run it does work.
|
Really appreciate the wise words. Will definitely take your advice.
|
So you have low prices on minifigs, are you charging extra in postage so you
want people to place more orders? That is bad for the price guide and that behavior
is just as bad as the people who charge $.001 per piece with a 2 lot limit.
|
In my opinion, there is no right or wrong on what price to sell an item. The
price guide is just a "guide" nothing more.
|
And feedback is how a person feels about what happened. They are entitled to
leave what they feel about what happened. If it destroys your perfect feedback
then you should have tried to do better.
|
Lol will do.
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| | | | | Author: | Kesleyk | | Posted: | Sep 1, 2021 11:44 | | Subject: | Re: Feedback Destroyed | | Viewed: | 71 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Your terms indicate this statement:
"Note that there is a high possibility of missing minor pieces for USED LEGO
sets due to the set being built and mistakes during the inventory process."
Do you verify inventories for each of the used sets that you've listed as
complete? Or is there a high possibility that your customers will need to request
the missing pieces once they find which ones are missing / damaged?
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| | | | | Author: | yorbrick | | Posted: | Sep 1, 2021 12:24 | | Subject: | Re: Feedback Destroyed | | Viewed: | 52 times | | Topic: | Selling | |
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| Rather than putting "read store terms" on every item, why not use that comment
to indicate that there is a maximum of two minifigures per order and do this
on every minifigure entry in your store. It is most likely to be seen there and
a buyer can simply skip your store and/or least favourite it before they go on
to fill a cart. I doubt many people expect to see rationing when entering a store.
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| | | | | Author: | par016 | | Posted: | Sep 1, 2021 12:43 | | Subject: | Re: Feedback Destroyed | | Viewed: | 81 times | | Topic: | Selling | |
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| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
A neutral isn't the end of the world, and anyone who reads the feedback can
see that the buyer was in the wrong.
It's also possible to salvage the feedback. I would suggest first trying
not to get upset about it as an action done in anger or frustration often only
exacerbates a situation. You may want to send a kind email stating the situation
and how a neutral feedback is essentially a negative on BrickLink. Sympathize
with them about their frustration with the rule but explain why you put it in
place. You can request that they remove the feedback and see if they respond
well to that.
Secondly I would leave a response to the feedback that is as clear and professional
as possible. Something along the lines of "Clearly stated Minifigure limit was
broken resulting in a cancelled order."
I've had one neutral and one negative left for me before. The negative was
left before the buyer contacted me at all, and the neutral was left in error.
Both times I was able to talk to the buyer and resolve the issue with them,
leaving them with an overall positive experience and they changed their feedback
to reflect that.
Hopefully that's helpful.
-Pete
PS - Just a suggestion, but I took a glance in your store and would highly recommend
consolidating your lots. When there are 10 lots of the same item it can be frustrating
as a buyer having to add multiple lots to their cart. Also consolidating them
will bring in more into your store by hitting more wanted lists. If someone
is looking for 30 of an item and you have 7 lots of 10 pieces, that won't
show up on their wanted list, but if you showed 70 as one lot it would.
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| | | | | | | Author: | BrickenbergNC | | Posted: | Sep 1, 2021 13:02 | | Subject: | Re: Feedback Destroyed | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, par016 writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
A neutral isn't the end of the world, and anyone who reads the feedback can
see that the buyer was in the wrong.
It's also possible to salvage the feedback. I would suggest first trying
not to get upset about it as an action done in anger or frustration often only
exacerbates a situation. You may want to send a kind email stating the situation
and how a neutral feedback is essentially a negative on BrickLink. Sympathize
with them about their frustration with the rule but explain why you put it in
place. You can request that they remove the feedback and see if they respond
well to that.
Secondly I would leave a response to the feedback that is as clear and professional
as possible. Something along the lines of "Clearly stated Minifigure limit was
broken resulting in a cancelled order."
I've had one neutral and one negative left for me before. The negative was
left before the buyer contacted me at all, and the neutral was left in error.
Both times I was able to talk to the buyer and resolve the issue with them,
leaving them with an overall positive experience and they changed their feedback
to reflect that.
Hopefully that's helpful.
-Pete
PS - Just a suggestion, but I took a glance in your store and would highly recommend
consolidating your lots. When there are 10 lots of the same item it can be frustrating
as a buyer having to add multiple lots to their cart. Also consolidating them
will bring in more into your store by hitting more wanted lists. If someone
is looking for 30 of an item and you have 7 lots of 10 pieces, that won't
show up on their wanted list, but if you showed 70 as one lot it would.
|
The wanted list system is actually smart enough to add lots together now. If
you’re using the buy tab on the catalog page it won’t show up if you’re filtering
by quantity. So consolidating lots isn’t important in that aspect but it would
definitely make it easier to shop for those that do not use wanted lists.
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 1, 2021 13:14 | | Subject: | Re: Feedback Destroyed | | Viewed: | 83 times | | Topic: | Selling | |
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| In Selling, BrickenbergNC writes:
| | The wanted list system is actually smart enough to add lots together now. If
you’re using the buy tab on the catalog page it won’t show up if you’re filtering
by quantity. So consolidating lots isn’t important in that aspect but it would
definitely make it easier to shop for those that do not use wanted lists.
|
It does if you use the "Buy" function from the Wanted List, but not if you go
to a given store and look at Wanted List matches there.
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| | | | | | | | | Author: | par016 | | Posted: | Sep 1, 2021 14:07 | | Subject: | Re: Feedback Destroyed | | Viewed: | 51 times | | Topic: | Selling | |
|
| In Selling, BrickenbergNC writes:
| | In Selling, par016 writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
A neutral isn't the end of the world, and anyone who reads the feedback can
see that the buyer was in the wrong.
It's also possible to salvage the feedback. I would suggest first trying
not to get upset about it as an action done in anger or frustration often only
exacerbates a situation. You may want to send a kind email stating the situation
and how a neutral feedback is essentially a negative on BrickLink. Sympathize
with them about their frustration with the rule but explain why you put it in
place. You can request that they remove the feedback and see if they respond
well to that.
Secondly I would leave a response to the feedback that is as clear and professional
as possible. Something along the lines of "Clearly stated Minifigure limit was
broken resulting in a cancelled order."
I've had one neutral and one negative left for me before. The negative was
left before the buyer contacted me at all, and the neutral was left in error.
Both times I was able to talk to the buyer and resolve the issue with them,
leaving them with an overall positive experience and they changed their feedback
to reflect that.
Hopefully that's helpful.
-Pete
PS - Just a suggestion, but I took a glance in your store and would highly recommend
consolidating your lots. When there are 10 lots of the same item it can be frustrating
as a buyer having to add multiple lots to their cart. Also consolidating them
will bring in more into your store by hitting more wanted lists. If someone
is looking for 30 of an item and you have 7 lots of 10 pieces, that won't
show up on their wanted list, but if you showed 70 as one lot it would.
|
The wanted list system is actually smart enough to add lots together now. If
you’re using the buy tab on the catalog page it won’t show up if you’re filtering
by quantity. So consolidating lots isn’t important in that aspect but it would
definitely make it easier to shop for those that do not use wanted lists.
|
Thanks for that clarification, that's good to know.
Still a bit frustrating going into a store, hitting your wanted list and seeing
5-10 of the same lot for multiple pieces on your wanted list. Generally speaking,
I will leave a store at that point if that's what I'm seeing.
-Pete
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| | | | | | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 14:13 | | Subject: | Re: Feedback Destroyed | | Viewed: | 50 times | | Topic: | Selling | |
|
| In Selling, par016 writes:
| | In Selling, BrickenbergNC writes:
| | In Selling, par016 writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
A neutral isn't the end of the world, and anyone who reads the feedback can
see that the buyer was in the wrong.
It's also possible to salvage the feedback. I would suggest first trying
not to get upset about it as an action done in anger or frustration often only
exacerbates a situation. You may want to send a kind email stating the situation
and how a neutral feedback is essentially a negative on BrickLink. Sympathize
with them about their frustration with the rule but explain why you put it in
place. You can request that they remove the feedback and see if they respond
well to that.
Secondly I would leave a response to the feedback that is as clear and professional
as possible. Something along the lines of "Clearly stated Minifigure limit was
broken resulting in a cancelled order."
I've had one neutral and one negative left for me before. The negative was
left before the buyer contacted me at all, and the neutral was left in error.
Both times I was able to talk to the buyer and resolve the issue with them,
leaving them with an overall positive experience and they changed their feedback
to reflect that.
Hopefully that's helpful.
-Pete
PS - Just a suggestion, but I took a glance in your store and would highly recommend
consolidating your lots. When there are 10 lots of the same item it can be frustrating
as a buyer having to add multiple lots to their cart. Also consolidating them
will bring in more into your store by hitting more wanted lists. If someone
is looking for 30 of an item and you have 7 lots of 10 pieces, that won't
show up on their wanted list, but if you showed 70 as one lot it would.
|
The wanted list system is actually smart enough to add lots together now. If
you’re using the buy tab on the catalog page it won’t show up if you’re filtering
by quantity. So consolidating lots isn’t important in that aspect but it would
definitely make it easier to shop for those that do not use wanted lists.
|
Thanks for that clarification, that's good to know.
Still a bit frustrating going into a store, hitting your wanted list and seeing
5-10 of the same lot for multiple pieces on your wanted list. Generally speaking,
I will leave a store at that point if that's what I'm seeing.
-Pete
|
Pete,
I totally understand what your saying. Although the multiple lots is not by choice
of mine. The reason it is like that is the way I part out my lots. The usual
route is to buy a drawer for each lot but the way I part out is by color/by set.
Thus when parting out each set, my remarks need to be different and thus creates
new lots as remarks cannot be combined.
-Jean Pierre
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| | | | | | | | | | | | | Author: | par016 | | Posted: | Sep 1, 2021 14:49 | | Subject: | Re: Feedback Destroyed | | Viewed: | 52 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | In Selling, par016 writes:
| | In Selling, BrickenbergNC writes:
| | In Selling, par016 writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
A neutral isn't the end of the world, and anyone who reads the feedback can
see that the buyer was in the wrong.
It's also possible to salvage the feedback. I would suggest first trying
not to get upset about it as an action done in anger or frustration often only
exacerbates a situation. You may want to send a kind email stating the situation
and how a neutral feedback is essentially a negative on BrickLink. Sympathize
with them about their frustration with the rule but explain why you put it in
place. You can request that they remove the feedback and see if they respond
well to that.
Secondly I would leave a response to the feedback that is as clear and professional
as possible. Something along the lines of "Clearly stated Minifigure limit was
broken resulting in a cancelled order."
I've had one neutral and one negative left for me before. The negative was
left before the buyer contacted me at all, and the neutral was left in error.
Both times I was able to talk to the buyer and resolve the issue with them,
leaving them with an overall positive experience and they changed their feedback
to reflect that.
Hopefully that's helpful.
-Pete
PS - Just a suggestion, but I took a glance in your store and would highly recommend
consolidating your lots. When there are 10 lots of the same item it can be frustrating
as a buyer having to add multiple lots to their cart. Also consolidating them
will bring in more into your store by hitting more wanted lists. If someone
is looking for 30 of an item and you have 7 lots of 10 pieces, that won't
show up on their wanted list, but if you showed 70 as one lot it would.
|
The wanted list system is actually smart enough to add lots together now. If
you’re using the buy tab on the catalog page it won’t show up if you’re filtering
by quantity. So consolidating lots isn’t important in that aspect but it would
definitely make it easier to shop for those that do not use wanted lists.
|
Thanks for that clarification, that's good to know.
Still a bit frustrating going into a store, hitting your wanted list and seeing
5-10 of the same lot for multiple pieces on your wanted list. Generally speaking,
I will leave a store at that point if that's what I'm seeing.
-Pete
|
Pete,
I totally understand what your saying. Although the multiple lots is not by choice
of mine. The reason it is like that is the way I part out my lots. The usual
route is to buy a drawer for each lot but the way I part out is by color/by set.
Thus when parting out each set, my remarks need to be different and thus creates
new lots as remarks cannot be combined.
-Jean Pierre
|
I know where you're coming from and I didn't mean to imply that separate
lots doesn't have it's own merit. Remarks, comments, and cost as well
as a few other reasons make sense for keeping lots separate. I was simply trying
to give my perspective as a buyer, which may be shared by others. Unless a store
is the only one that has what I need or is drastically cheaper than another I
will almost always avoid a store with repetative lots.
For the record there is an option to "Concatenate old and new Remarks" when parting
out sets. I don't know if having multiple remarks on locations or whatever
you use listed in the same remark gets too confusing though.
-Pete
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| | | | | Author: | zorbanj | | Posted: | Sep 1, 2021 13:34 | | Subject: | Re: Feedback Destroyed | | Viewed: | 69 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
You have just joined a very large club. The feedback percentage should only be
calculated on feedback from the most recent 12 months, but this will never happen.
Many buyers *do not* read store terms. I would add the 2 minifig limit language
to your store's slogan, announcement and/or banner so it is not missed.
This term is asking for trouble:
"Note that there is a high possibility of missing minor pieces for USED LEGO
sets due to the set being built and mistakes during the inventory process."
You cannot list sets as complete unless you know they are complete.
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| | | | | | | Author: | SylvainLS | | Posted: | Sep 1, 2021 13:55 | | Subject: | Re: Feedback Destroyed | | Viewed: | 55 times | | Topic: | Selling | |
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| In Selling, zorbanj writes:
| | […]
This term is asking for trouble:
"Note that there is a high possibility of missing minor pieces for USED LEGO
sets due to the set being built and mistakes during the inventory process."
You cannot list sets as complete unless you know they are complete.
|
Schrödinger sets: you don’t know whether they are complete or not until you look.
Before buying such sets, I’d be waiting for Schrödinger PayPal (with which the
seller doesn’t know if they are paid until I have opened the set).
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| | | | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 14:05 | | Subject: | Re: Feedback Destroyed | | Viewed: | 47 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, zorbanj writes:
| | […]
This term is asking for trouble:
"Note that there is a high possibility of missing minor pieces for USED LEGO
sets due to the set being built and mistakes during the inventory process."
You cannot list sets as complete unless you know they are complete.
|
Schrödinger sets: you don’t know whether they are complete or not until you look.
Before buying such sets, I’d be waiting for Schrödinger PayPal (with which the
seller doesn’t know if they are paid until I have opened the set).
|
I have discussed this on the forum in the past but basically, my argument is
that even after doing an inventory of a set there is a high chance of pieces
still missing, damaged, discolored etc. When dealing with thousands and thousands
of lots you are bound to slip up on one of those things. Just making the buyer
aware of mistakes nothing more nothing less.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 1, 2021 14:28 | | Subject: | Re: Feedback Destroyed | | Viewed: | 51 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | […]
I have discussed this on the forum in the past but basically, my argument is
that even after doing an inventory of a set there is a high chance of pieces
still missing, damaged, discolored etc. When dealing with thousands and thousands
of lots you are bound to slip up on one of those things. Just making the buyer
aware of mistakes nothing more nothing less.
|
That’s not what your terms are saying. The way it’s phrased, it reads as “We
are sloppy and we don’t care, tough for you.”
I prefer sellers who say things like: “We do everything we can to check our orders
but we are human and errors may happen. In case of missing or damaged pieces,
please contact us so we can fix it to your satisfaction.”
Same facts, different spirit.
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| | | | | | | | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 14:30 | | Subject: | Re: Feedback Destroyed | | Viewed: | 53 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, jprei28 writes:
| | […]
I have discussed this on the forum in the past but basically, my argument is
that even after doing an inventory of a set there is a high chance of pieces
still missing, damaged, discolored etc. When dealing with thousands and thousands
of lots you are bound to slip up on one of those things. Just making the buyer
aware of mistakes nothing more nothing less.
|
That’s not what your terms are saying. The way it’s phrased, it reads as “We
are sloppy and we don’t care, tough for you.”
I prefer sellers who say things like: “We do everything we can to check our orders
but we are human and errors may happen. In case of missing or damaged pieces,
please contact us so we can fix it to your satisfaction.”
Same facts, different spirit.
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Ok thanks will take it into consideration.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Sep 1, 2021 14:36 | | Subject: | Re: Feedback Destroyed | | Viewed: | 53 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, jprei28 writes:
| | […]
I have discussed this on the forum in the past but basically, my argument is
that even after doing an inventory of a set there is a high chance of pieces
still missing, damaged, discolored etc. When dealing with thousands and thousands
of lots you are bound to slip up on one of those things. Just making the buyer
aware of mistakes nothing more nothing less.
|
That’s not what your terms are saying. The way it’s phrased, it reads as “We
are sloppy and we don’t care, tough for you.”
I prefer sellers who say things like: “We do everything we can to check our orders
but we are human and errors may happen. In case of missing or damaged pieces,
please contact us so we can fix it to your satisfaction.”
Same facts, different spirit.
|
I read it as ... we cannot be bothered to check used sets, it is up to the buyer
to do it and let us know if there is anything missing or damaged.
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| | | | | Author: | bahpstore | | Posted: | Sep 1, 2021 14:11 | | Subject: | Re: Feedback Destroyed | | Viewed: | 69 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
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| | | | | | | Author: | BrickAndStone | | Posted: | Sep 1, 2021 14:14 | | Subject: | Re: Feedback Destroyed | | Viewed: | 52 times | | Topic: | Selling | |
|
| In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
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LOL! Btw I love your store. I buy from you alot 
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| | | | | | | Author: | axaday | | Posted: | Sep 1, 2021 14:17 | | Subject: | Re: Feedback Destroyed | | Viewed: | 59 times | | Topic: | Selling | |
|
| In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
|
That sounds like a pretty positive experience to me.
I have one that says "The shipping was not bad becouse it costs a lot but every
thing is good thankyou". It was shipping to Saudi Arabia. I was amazed that
a neutral would actually say "thankyou" at the end.
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| | | | | | | Author: | Brickitty | | Posted: | Sep 1, 2021 16:11 | | Subject: | Re: Feedback Destroyed | | Viewed: | 83 times | | Topic: | Selling | |
|
| In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
|
Heads up that you can change that one by contacting the buyer. I looked at your
most recent neutral, and the same buyer left me a neutral with positive comments
around the same time. I sent them a message politely informing them that neutral
is considered criticism, and asked if I could've done anything better and,
if not, could they please change to positive? They changed it the next day. I
recommended doing the same for their other feedback, but it looks like they didn't
care that much.
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| | | | | | | | | Author: | bahpstore | | Posted: | Sep 2, 2021 00:21 | | Subject: | Re: Feedback Destroyed | | Viewed: | 72 times | | Topic: | Selling | |
|
| In Selling, Brickitty writes:
| | In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
|
Heads up that you can change that one by contacting the buyer. I looked at your
most recent neutral, and the same buyer left me a neutral with positive comments
around the same time. I sent them a message politely informing them that neutral
is considered criticism, and asked if I could've done anything better and,
if not, could they please change to positive? They changed it the next day. I
recommended doing the same for their other feedback, but it looks like they didn't
care that much.
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Thank you. It's too late for us, that one is over 1 month old. We don't
contact buyer about feedback. If they want to leave a Neutral for missing a piece
or two, it's their choice. We always make it right by shipping the claimed
items or extra refund.
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| | | | | | | | | | | Author: | popsicle | | Posted: | Sep 2, 2021 10:23 | | Subject: | Re: Feedback Destroyed | | Viewed: | 101 times | | Topic: | Selling | |
|
| In Selling, bricklinklp writes:
| | In Selling, Brickitty writes:
| | In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
|
Heads up that you can change that one by contacting the buyer. I looked at your
most recent neutral, and the same buyer left me a neutral with positive comments
around the same time. I sent them a message politely informing them that neutral
is considered criticism, and asked if I could've done anything better and,
if not, could they please change to positive? They changed it the next day. I
recommended doing the same for their other feedback, but it looks like they didn't
care that much.
|
Thank you. It's too late for us, that one is over 1 month old. We don't
contact buyer about feedback. If they want to leave a Neutral for missing a piece
or two, it's their choice. We always make it right by shipping the claimed
items or extra refund.
|
An admirable position, Andy.
That said, many (beyond some anyway) are simply oblivious to the BL interpretation
of “neutral” as well as it’s effect on seller-standings, and understandably so.
It appears to include the member in question...
I'm still of the mind that it's a site adjustment that's needed:
https://www.bricklink.com/message.asp?ID=1176270
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 2, 2021 10:44 | | Subject: | Re: Feedback Destroyed | | Viewed: | 64 times | | Topic: | Selling | |
|
| In Selling, popsicle writes:
Yes, if we're going to continue to allow neutrals there should be some kind
of "are you sure?" functionality. At the very least there should be a checkbox
that the buyer (or seller) must click to confirm that some sort of contact was
made before leaving negative or neutral feedback (failure to provide proof of
contact can then be grounds for removal of feedback). And there should be an
option to leave *no* feedback (of course you can just not leave feedback but
it would be nice to not be constantly reminded of it for the next 6 months).
|
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| | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Sep 2, 2021 10:53 | | Subject: | Re: Feedback Destroyed | | Viewed: | 66 times | | Topic: | Selling | |
|
| In Selling, peregrinator writes:
| | In Selling, popsicle writes:
Yes, if we're going to continue to allow neutrals there should be some kind
of "are you sure?" functionality. At the very least there should be a checkbox
that the buyer (or seller) must click to confirm that some sort of contact was
made before leaving negative or neutral feedback (failure to provide proof of
contact can then be grounds for removal of feedback). And there should be an
option to leave *no* feedback (of course you can just not leave feedback but
it would be nice to not be constantly reminded of it for the next 6 months).
|
Some good thoughts/ideas, thanks.
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| | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 2, 2021 10:57 | | Subject: | Re: Feedback Destroyed | | Viewed: | 69 times | | Topic: | Selling | |
|
| In Selling, peregrinator writes:
| | […]
And there should be an
option to leave *no* feedback (of course you can just not leave feedback but
it would be nice to not be constantly reminded of it for the next 6 months).
|
“Orders completed, feedback not yet posted” on
https://www.bricklink.com/mySettings.asp?viewFrom=P
It says “Show these alerts in the My Action Items section of MyBrickLink Classic
page,” but, AFAICT, it works for all notifications.
Now, users need to be made aware this setting exists (because I don’t think asking
for the default to be Off would be granted)….
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| | | | | | | | | | | | | Author: | bahpstore | | Posted: | Sep 2, 2021 15:38 | | Subject: | Re: Feedback Destroyed | | Viewed: | 64 times | | Topic: | Selling | |
|
| In Selling, popsicle writes:
| | In Selling, bricklinklp writes:
| | In Selling, Brickitty writes:
| | In Selling, bricklinklp writes:
| | In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
Welcome to the club. Buyer can do whatever they want. Our last Neutral feedback
reads "Order came in a timely manner, good selection, fair prices."
|
Heads up that you can change that one by contacting the buyer. I looked at your
most recent neutral, and the same buyer left me a neutral with positive comments
around the same time. I sent them a message politely informing them that neutral
is considered criticism, and asked if I could've done anything better and,
if not, could they please change to positive? They changed it the next day. I
recommended doing the same for their other feedback, but it looks like they didn't
care that much.
|
Thank you. It's too late for us, that one is over 1 month old. We don't
contact buyer about feedback. If they want to leave a Neutral for missing a piece
or two, it's their choice. We always make it right by shipping the claimed
items or extra refund.
|
An admirable position, Andy.
That said, many (beyond some anyway) are simply oblivious to the BL interpretation
of “neutral” as well as it’s effect on seller-standings, and understandably so.
It appears to include the member in question...
I'm still of the mind that it's a site adjustment that's needed:
https://www.bricklink.com/message.asp?ID=1176270
|
Thank you, Cory. After the last feedback discussion, we decided to just let it
be. This is not the first positive message neutral feedback we got. I typed a
confused emoji as a reply, then deleted without save it.
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| | | | | Author: | runner.caller | | Posted: | Sep 1, 2021 15:06 | | Subject: | Re: Feedback Destroyed | | Viewed: | 81 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
From my point of view, it is a peculiar term to have given you've got IC
enabled.
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| | | | | Author: | legoman77 | | Posted: | Sep 1, 2021 17:57 | | Subject: | Re: Feedback Destroyed | | Viewed: | 91 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
I just checked out your store and one neutral is not going to harm you, you have
a good record. I must say that your terms and what you list about your way to
do business, does strike me as a bit strange. Limit to number of minifigures
to two is odd. And then there is this disclaimer about missing or broken parts
in the sets. It reads to me that you have no idea what you are sending and will
leave it up to the buyer to figure it out. It is a pain in the rear to get a
set that has missing items. It should be your job as a seller to verify that
the set is complete and not leave it to chance (or the buyer.) Shipping sets
with that may be partially built is rather poor selling practices. You are the
seller and should know what you are selling and that it will make the journey
without incident. Partially assembled sets do not do well in shipping; according
to you that is the buyers problem to figure out what maybe damaged and then wait
for replacements. You also say that you are the cheapest in the US I believe,
buyers usually get what they pay for. A cheap set can mean problems. I, for
one, would rather spend more and get a set that the seller knows is complete,
unbroken, and clean.
But that feedback will not hurt your selling selling or tarnish your reputation
as a seller.
John P
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| | | | | Author: | infinibrix | | Posted: | Sep 1, 2021 20:05 | | Subject: | Re: Feedback Destroyed | | Viewed: | 76 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
I think you first have to be honest with yourself.... are you a charity or are
you doing this to make money?
Assuming its the latter why should you care that everyone gets the chance to
buy low cost minifigures from you? You make it sound like your offering cheap
minifigs to everyone out of the goodness of your heart but buyers ar'nt silly
and correct me if I'm wrong but the main purpose of your selling technique
is simply to draw people into your store by offering cheap minifigures so that
they may also look to buy other items at the same time and thats fine but you
have to remember that from a customers point of view there is nothing worse than
being drawn into a store, spending precious time navigating that store only to
find you can't buy what you intended to buy because of restrictions and needing
to jump through uneccessary hoops and what you also have to remember is that
the buyer has to pay shipping on top of your cheap priced minifigures and yet
by preventing your buyer from spreading that cost across multiple minifigures
maybe your cheap priced minfigures don't work out so cheap after all? This
can make it a somewhat annoying shopping experience!
Therefore my advice would be not to get caught up with feeling the need to offer
the very lowest prices and just price them at what you feel is reasonable enough
so that you don't have to worry about someone buying you out at rock bottom
prices! Clarity and transparency is always best and you don't always need
to be the cheapest just to get business from people!
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| | | | | | | Author: | Brick.Door | | Posted: | Sep 1, 2021 22:03 | | Subject: | Re: Feedback Destroyed | | Viewed: | 72 times | | Topic: | Selling | |
|
| In Selling, infinibrix writes:
| | the main purpose of your selling technique
is simply to draw people into your store by offering cheap minifigures so that
they may also look to buy other items at the same time
|
They MUST buy other items at the same time. Minifigures are $0.50 but limit of
3, and the store minimum purchase is $15.00. And those other items are priced
much higher than average of course.
jprei28 you say you are helping people get cheap minifigures, but really having
such unusual store terms - you are wasting peoples time.
For example,
infinibrix store has 77511 visitors and 4439 sales
jprei28 has more visitors 83624 but only 718 sales
I think you may have the worst cart abandon rate on Bricklink. But I'm sure
you will just smirk and congratulate yourself on how clever you are for your
little scheme.
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| | | | | | | | | Author: | pitz8008 | | Posted: | Sep 1, 2021 22:43 | | Subject: | Re: Feedback Destroyed | | Viewed: | 82 times | | Topic: | Selling | |
|
| In Selling, Brick.Door writes:
| | In Selling, infinibrix writes:
| | the main purpose of your selling technique
is simply to draw people into your store by offering cheap minifigures so that
they may also look to buy other items at the same time
|
They MUST buy other items at the same time. Minifigures are $0.50 but limit of
3, and the store minimum purchase is $15.00. And those other items are priced
much higher than average of course.
jprei28 you say you are helping people get cheap minifigures, but really having
such unusual store terms - you are wasting peoples time.
For example,
infinibrix store has 77511 visitors and 4439 sales
jprei28 has more visitors 83624 but only 718 sales
I think you may have the worst cart abandon rate on Bricklink. But I'm sure
you will just smirk and congratulate yourself on how clever you are for your
little scheme.
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+11111111111111111
I would have also mentioned the insanity of the terms for selling sets (assembled
AND missing parts, where do I sign up), but this summed up what I was thinking
pretty well.
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| | | | | Author: | Heartbricker | | Posted: | Sep 2, 2021 16:42 | | Subject: | Re: Feedback Destroyed | | Viewed: | 92 times | | Topic: | Selling | |
|
| In Selling, jprei28 writes:
| | I just had my 100% feedback rating destroyed due to a cancelled order because
of the buyer not following store terms.
All that hard work worth nothing because of a flawed feedback system. This needs
to be changed and sellers need to be protected
|
The feedback system isn't flawed in this case.
Your business model (canceling orders willy nilly, baiting buyers with low prices
but posing limits) doesn't fit the existing bricklink system and instead
of adjusting yourself to the existing system- you're asking the system to
change...
Listing items at a loss isn't a business model that would gain much support
from other sellers because you're messing with other sellers business model
(by skewing the price guide) you wrote that you have the right to do that and
you're right but it again shows your that you care very little about any
participants in the Bricklink system other than yourself.
Regardless, one neutral shouldn't affect you much.
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| | | | | | | Author: | zorbanj | | Posted: | Sep 3, 2021 20:28 | | Subject: | Re: Feedback Destroyed | | Viewed: | 75 times | | Topic: | Selling | |
|
| In Selling, Heartbricker writes:
| | The feedback system isn't flawed in this case.
|
The feedback system *is* deeply flawed. Look no further than your own feedback.
You have a neutral from 2014 and one from 2017 that are counted in your percentage.
What purpose does counting feedback from years ago have?
Feedback should be counted on a sliding 12 month window. For high volume shops
it should be on a sliding 3 month window.
| | Your business model (canceling orders willy nilly, baiting buyers with low prices
but posing limits) doesn't fit the existing bricklink system and instead
of adjusting yourself to the existing system- you're asking the system to
change...
|
What is this system you speak of?
Seller's terms state that "Maximum of 2 whole Minifigures per shipment.
If more are ordered then the order will be canceled." Doesn't sound willy
nilly to me.
Also, many sellers bait buyers with low prices. I see lot listings all the time
at zero, literally free.
A buyer shouldn't be able to ding a seller forever just because they don't
like the seller's terms.
| | Listing items at a loss isn't a business model that would gain much support
from other sellers because you're messing with other sellers business model
(by skewing the price guide) you wrote that you have the right to do that and
you're right but it again shows your that you care very little about any
participants in the Bricklink system other than yourself.
|
I don't think the issue is the OP skewing the price guide. The issue is a
lack of functionality. If outliers could be excluded and if the median price
were shown this goes away.
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| | | | | | | | | Author: | Llewyn | | Posted: | Sep 4, 2021 09:36 | | Subject: | Re: Feedback Destroyed | | Viewed: | 49 times | | Topic: | Selling | |
|
| In Selling, zorbanj writes:The feedback system *is* deeply flawed. Look no further
than your own feedback.
| | You have a neutral from 2014 and one from 2017 that are counted in your percentage.
|
With over 19000 orders in their store, surely this just reinforces Heartbricker's
point that one neutral (or two) hasn't adversely affected them.
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USA, Florida
Germany, Rheinland-Pfalz
Netherlands, Overijssel
United Kingdom, England
France, Nouvelle-Aquitaine
